Presidio

• Lead and mentor a team of Solutions Architects, providing technical guidance, career development, and performance management • Develop and implement standardized methodologies for technical pre-sales engagements, POCs, and solution designs • Collaborate with Sales leadership to define and execute technical pre-sales strategy • Participate in strategic customer engagements and complex technical discussions • Create and maintain best practices documentation for solution design and technical pre-sales processes • Build and manage relationships with key technology partners and stakeholders including AWS and Microsoft • Allocate SOW requests to the appropriate Solution Architect and QA final proposals • Oversee resource allocation and capacity planning for the Solutions Architecture team • Drive continuous improvement in team processes and methodologies • Contribute to team strategy, process and methodology based on market and customer feedback • Develop and implement standardized methodologies for solution design, deployment, and optimization, incorporating financial-specific frameworks

• Oversees the daily operations of the sales team to ensure goals and objectives are being met. • Establish account lists and align account managers. • Ensures strategic account plans are developed and completed for top accounts in region. • Monitors all sales activities within the team to ensure satisfactory account management performance is being consistently maintained and goals and objectives are being met. • Reviews all current projects to include; invoicing, project milestones, and performance to ensure we are maximizing our sales efforts and meeting quarterly performance objectives. • Achieves sales and marketing goals by working effectively with internal and external partners. • Creates and maintains client relationships within the customer base to include; meetings with manufacturers, customers, and vendors to continue and enhance the Presidio business and make us the partner of choice. • Provides RFP assistance and direction to sales and engineering team. • Approve timecards and expense reports for direct reports in accordance with specified budgets and company policies and procedures.

• Perform comprehensive analysis of customer cloud infrastructure costs and utilization • Provide insights and analysis to support informed decision-making • Assess and evaluate risks associated with cloud operations • Identify trends and patterns in cloud usage • Collaborate on creation of predictive and classification models

• Act as a technical resource for Cisco-based solutions in pre-sales engagements • Deliver solution overviews and enablement to internal teams and customers • Contribute to the development of sales strategies and support customer-facing efforts • Stay current with technology trends, products, and industry best practices through training, webinars, and collaboration with national practices • Create Solution diagrams, collect & analyze requirements data from customers, and perform other PreSales activities in support of engineering initiatives • Research technical issues, answer customer questions about products, technologies, solutions, and offerings from our OEM partners • Ensure quality and consistency of pre-sales deliverables by following standardized processes and workflows • Collaborate with other team members to provide solutions for Presidio’s customers • Work in a focused and directed manner to improve overall productivity & efficiency across Presidio’s PreSales team • Participate in meetings with customers and sales teams to collect technical requirements from Presidio customers and develop an appropriate technical solution • Assist in resolving pre-sales challenges and maintaining high levels of customer satisfaction • Deliver client-facing status updates, presentations, and documentation throughout the sales cycle • Work collaboratively with Presidio, Cisco, and other key teams to drive opportunities • Assist in building and developing the Cisco sales pipeline by contributing to technical campaign support and go-to-market efforts

• Own the end-to-end engineering lifecycle for web platforms, ensuring performance, scalability, reliability, and SLA compliance across environments. • Set technical strategy and roadmap in partnership with product and business leaders, prioritizing modernization, performance, and customer experience outcomes – based on experience with modern design best practices. • Drive agile delivery and financial discipline to ensure initiatives are delivered on time and within budget. • Own the overall design for integrations and oversee new backend systems and infrastructure. • Establish and oversee the engineering operating model. • Provide leadership to contracted developers and technical resources. • Work with internal and external partners to develop a new modern, secure and scalable architecture for a new portal platform. • Step into technical problem solving during critical incidents or escalations as needed. • Represent web technology in executive forums, communicating progress, risks, and opportunities while influencing enterprise digital strategy.

• Manage end-to-end export operations from documentation and classification to carrier coordination and claims resolution • Ensure compliance with U.S. and foreign import/export regulations • Prepare customs invoices, commercial documentation, and shipping labels for export orders • Track shipments from origin to destination and maintain timely status updates for stakeholders • Run denied party and sanctions screening on every export • Create, file and resolve freight claims and disputes promptly • Quote international shipping fees, duties, and taxes for export orders • Coordinate daily with DHL, FedEx, UPS, freight forwarders and trade agents to secure capacity and competitive rates

• Own and manage a portfolio of customer accounts through the full customer lifecycle. • Drive onboarding, adoption, retention, and expansion strategies for assigned accounts. • Build and maintain trusted relationships with customer stakeholders, from technical champions to executive sponsors. • Conduct regular business reviews (QBRs), health checks, and adoption planning sessions. • Identify risk indicators early and develop proactive mitigation and save plans. • Partner with Sales, Renewals, and Technical Account teams to identify expansion and cross-sell opportunities. • Track and report on account health, adoption metrics, and renewal forecasts. • Serve as a primary expert on Cisco EA structure, licensing consumption, true-forward/true-up processes, and co-termination strategy. • Guide customers through EA renewal planning, growth forecasting, and optimization of license utilization. • Translate complex Cisco licensing/consumption data into clear guidance for customers and internal stakeholders. • Stay current on Cisco program changes, licensing updates, and EA policy shifts. • Collaborate with Cisco partner/vendor teams as needed on EA-related escalations.

• Design end-to-end AI solutions that span across Presidio practices • Collaborate with clients, partner and Presidio stakeholders to apply the TOGAF Architecture Development Method • Translate consulting deliverables into referenceable technical architectures and solution designs • Work alongside embedded presales SA’s, Client Engagement Services and Engineering from each practice involved in the engagement • Produce 12-24 month phased technology roadmaps and coordinate cross-practice Statements of Work • Provide delivery phase governance to ensure desired client outcome(s)

• Engage with customers and technology partners to drive business growth • Develop and strengthen relationships with existing customers • Execute account plans aligning with sales targets • Maintain operational understanding of accounts • Build relationships with technology partners • Meet or exceed assigned revenue targets

• Process project based scopes and service requests as they arrive through email • Act as the single point of contact for all engineering scopes and service requests • Assemble an appropriate team based on skillset, scheduled meetings, project plan timelines • Ensure projects start in a timely manner • Consistently monitor engineering schedules to deliver maximum utilization • Internal communication with engineering managers, account managers and project managers • Add, cancel or make changes to engineer schedules • Resolve appointment conflicts