Account Manager
Location
Maryland
Posted
8 days ago
Salary
$74.5K - $110.2K / year
Seniority
Mid Level
Job Description
Account Manager
Minor Hotels Europe and Americas
• Deliver high-quality customer service to drive retention and strengthen client relationships. • Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model. • Act as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution. • Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration. • Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies. • Engage with customers in the renewal process, including price negotiation and collecting key updates. • Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management. • Implement account management plans based on the target service model.
Job Requirements
- Bachelor's degree in a related field.
- 2-4 years of experience in account management, underwriting, or a related sales/service environment.
- Knowledge of the credit insurance market, including brokers and competitors.
- Strong ability to manage a high volume of clients while maintaining strong relationships.
- Problem-solving skills with a strategic, adaptable approach to client and operational challenges.
- Basic awareness of Artificial Intelligence technologies and enthusiasm about learning and integrating AI into everyday business processes.
Benefits
- Competitive compensation
- Annual bonus eligibility and/or commission structure opportunities
- 401(k) discretionary match of up to 6%
- Flexible work schedules
- Health and wellness benefits
- Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
- Tuition Reimbursement
- Family care resources, including fertility and adoption benefits
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