• Deliver high-quality customer service to drive retention and strengthen client relationships. • Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model. • Act as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution. • Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration. • Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies. • Engage with customers in the renewal process, including price negotiation and collecting key updates. • Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management. • Implement account management plans based on the target service model.

• Service assigned client base to establish rapport for in-depth client relationship. • Coordinate workflow with assigned client service representative for clients and carriers. • Coordinate bid process for existing clients for supplemental and group health products. • Meet with clients for renewal process and make recommendations in the client's best interest. • Act as a liaison between the client and third-party vendors of clients. • Coordinate management of client accounts with HPS account team. • Prepare group meeting and enrollment materials for clients. • Plan, coordinate and conduct group meetings and employee enrollments. • Effect changes in benefit plans as needed by client. • Troubleshoot and resolve escalated issues (claims, eligibility, etc.) with third party vendors on behalf of client and their employees. • Maintain quick communication with client via email/Internet/voice. • Maintain awareness of new developments, changes with various carriers and new federal/state laws.

• Develop and implement strategies to increase market share through targeted commercial and/or government hospitals • Promote and sell the Company’s surgical products and tissues • Drive sales growth and achieve defined sales performance goals • Identify and execute on market opportunities by implementing marketing strategies • Conduct presentations to agencies, customers and prospects on company products • Research and resolve commission issues • Develop collaborative relationships with internal support teams • Provide accurate and timely reporting and tracking of sales activities • Maintain awareness of industry activities and local market knowledge

• Develop and implement strategies to increase market share through identification of hospitals and medical centers • Promote and sell the Company’s surgical products by interacting with customers and developing new prospects • Drive sales growth and achieve defined sales performance goals • Identify and execute on market opportunities by developing effective sales plans • Conduct presentations to agencies, customers, and prospects