• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work. • Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems. • Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc. • Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure. • Follows safe work practices according to company policy. • Executes administrative activities in support of service visits. • Daily travel to customer sites. This role will be based in San Diego, CA, area and support our customers throughout the territory. Company-paid travel, accommodations, and meals are provided for overnight stays.

• Lead Field Service technical advisor for technical support both on site or as a resource for the customer and other Field Service personnel • Supervises staff (Elliott, customer and contracted) at customer sites • Quotes jobs and assists with invoicing content and business decisions affecting profitability • Manages complex packages and contracts; investigates problems, customer complaints and disputes • Performs hazard identification and mitigation for all tasks being performed as part of job responsibilities • Manages effective field service reporting to assure proper feedback of product or contact trouble

• Responsible for meeting daily service repair needs • Installs, repairs, and maintains equipment in the field • Completes all scheduled maintenance within deadlines • Maintains currency on all technical certifications • Provides technical support to customers as required

• Manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products • Support all da Vinci® Surgical platforms • Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer • Manage and schedule both planned and unplanned appointments with Customers • Assess and determine follow up visits to ensure maximum system reliability • Use discretion and independent judgment when assessing functionality and Repairing products • Assess customer-training needs with respect to technical training in an Operating Room environment • Independently manage all administrative duties of role