• Own All Customer Communication Channels: Inbound and outbound coverage across phone, email, SMS, and chat. No channel gets left hanging. • Appointment Management End-to-End: Scheduling, confirmations, reschedules, reminders, and light service recovery handled cleanly across all locations. • CRM / Help Desk Ownership: Notes, tags, statuses, dispositions, and follow-up tasks kept clean and current at all times. No excuses. • Franchise Admin Support: Handles routine franchise support tasks so location managers and owners stay focused on operations and sales • Escalation Management: Billing issues, complaints, franchisee matters, and urgent scenarios handled with a clear SOP and escalation matrix set at onboarding.

Role Description The Assistant Professor I, General Education is responsible for the development, administration, teaching, and evaluation of learners in one or more of the College’s general education courses. This role will advise and mentor students as well as monitor learner performance in accordance with course objectives and published schedules under the Director, General Education. - Teach primarily online didactic courses. - Assist learners with study problems and evaluate their potential for successful achievement in the course or discipline. - Maintain accurate attendance and performance records of learners. - Submit required reports according to published deadlines. - Complete annual professional development. - Attend faculty meetings and other faculty activities as required. Qualifications - Master’s Degree in a relevant subject from an accredited institution of higher learning. - 1+ years of experience in higher education, preferably online education. - 1+ years of teaching experience, online preferred. - Minimum of 18 credit hours of direct study in the discipline being taught. Requirements - All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations. - Employment is contingent upon successful completion of a background check and drug screen. Benefits - Competitive salary: $60,000 — $60,000 USD. Company Description Nightingale Education Group is an equal opportunity employer. Our mission focuses on higher learning in healthcare professions, contributing to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. - Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. - Nearly 5,000 nurses graduated, serving communities in need. - Commitment to the professional and personal development of learners and collaborators. - Strategies that promote a positive work-life integration.

• Support on-site Field Office Team (report to Site Manager) • Maintain and Organize files (BOX.com cloud based server) • Document control • Assist in writing and distributing reports (weekly, monthly) • Assist with multiple landowner relations • Order, organize, and maintain office supplies, safety gear, and some equipment • Handle minimal telephone calls • Some data entry • Coordinate special events as needed • Support field staff on as needed basis

• Serve as the primary point of contact for new client inquiries via email, phone, and website submissions • Respond to incoming leads in a timely and professional manner • Coordinate and schedule discovery calls, client meetings, and follow-up meetings • Maintain organized communication records and client databases • Assist with the preparation of proposals, contracts, invoices, presentations, and meeting agendas • Coordinate calendar scheduling for leadership and project meetings • Support day-to-day studio administrative operations **Financial & Bookkeeping Support** • Assist with bookkeeping and financial tracking • Coordinate invoicing, payment tracking, and expense organization • Manage accounts receivable follow-ups and vendor payment coordination • Maintain organized financial records and documentation • Coordinate with accounting and bookkeeping consultants as needed