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Empowering franchises with top-tier remote talent to scale smarter, faster, and more efficiently. #RemoteHiring
Customer Service, Administrative Assistant – Franchise Operations
Location
Mexico
Posted
9 days ago
Salary
$1.5K / month
Seniority
Senior
Job Description
Customer Service, Administrative Assistant – Franchise Operations
ScaleSource
• Own All Customer Communication Channels: Inbound and outbound coverage across phone, email, SMS, and chat. No channel gets left hanging. • Appointment Management End-to-End: Scheduling, confirmations, reschedules, reminders, and light service recovery handled cleanly across all locations. • CRM / Help Desk Ownership: Notes, tags, statuses, dispositions, and follow-up tasks kept clean and current at all times. No excuses. • Franchise Admin Support: Handles routine franchise support tasks so location managers and owners stay focused on operations and sales • Escalation Management: Billing issues, complaints, franchisee matters, and urgent scenarios handled with a clear SOP and escalation matrix set at onboarding.
Job Requirements
- 3+ years of experience in customer-facing or administrative support roles
- Proven ability to handle 60+ customer interactions per day for at least 6 consecutive months
- 2+ years of experience with CRM/help desk platforms (Zendesk, HubSpot, Salesforce, ServiceTitan, or similar)
- Availability to work U.S. business hours overlap (minimum 6 hours/day, 5 days/week)
- Strong performance track record: QA 90%+, CSAT 4.5/5+, or ability to pass a top-tier writing and audio assessment
Benefits
- Faster Hiring Process: We move quickly, communicate clearly, and don’t leave candidates guessing
- Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
- Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
- Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
- Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
- Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run
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