• Lead the investigation and resolution of complex production issues impacting healthcare clients. • Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents. • Analyzing solutions to ensure that they will be interoperable, performant and maintainable. • Escalate high risk and complex client issues to leaders, as appropriate. • Diagnose and resolve complex, high-priority production escalations that require deep code-level analysis and database inspection. • Design, implement, and maintain scalable, reliable, and maintainable software solutions within the Smile Digital Health platform. • Drive root cause analysis efforts and implement long-term corrective actions to reduce recurring issues. • Identify root causes of systemic software regressions, develop robust code patches, and coordinate with DevOps for hotfix deployments. • Provide technical leadership during incident response, troubleshooting, and high-priority client escalations. • Review, optimize, and refactor existing systems with a focus on performance, resiliency, and maintainability. • Conduct thorough code reviews and forensic log analysis to isolate intermittent or hard-to-reproduce bugs. • Participate in code reviews, ensuring adherence to engineering best practices and coding standards.

• Design the backbone of internal API ecosystem • Eliminate friction in API lifecycle management • Automate enterprise governance • Optimize high-throughput integrations • Ensure seamless road for developers

• Provide technical feasibility assessments and product evaluations based on business needs. • Provide technical leadership to the team in design finalization, code reviews, production support, and maintenance issue resolution. • Lead the design and implementation of critical software components and systems. • Mentor technical members of the team. • Contribute to the development of coding standards, best practices, and guidelines. • Collaborate with stakeholders to define and execute the technical roadmap. • Stay informed about emerging technologies and industry trends to drive technical innovation. • Support significant engineering ownership of complex applications, including design and development of new features, improvements to existing code, code release, deployment, and application maintenance.

• Perform Protective Relay Design & Coordination: Design, specify, calculate settings, and coordinate protective relays and relay control schemes. • Modeling, short circuit and overstressed breaker studies as well as the protective relaying recommendations for proposed generation interconnections to a client’s electrical system. • Ensures all relay settings activities, initiatives, and processes are in conformance with the company’s established policies and objectives, and with client design standards. • Confidently and comfortably present technical solutions to key customers respond in real time to technical concerns and answer questions in a knowledgeable, articulate manner. • Work collaboratively with the appropriate groups/ individuals in Qualus to develop and implement technical solutions that support the objectives of the Engineering Department. • Support multiple projects in parallel.