Role Description This Associate Customer Specialist role is for someone analytical, has strong attention to detail, is highly organized, collaborative, and enjoys project work. The Neuroscience Shared Services environment is a dynamic, evolving environment interfacing with a variety of customer types across Medtronic. Specifically, in this role, the Associate Customer Specialist is responsible for processing various customer requests and payments that require personal skills in communication, analytics, auditing, project work, and administrative support while independently performing these tasks in support of business needs. Critical to this role is the ability to bring cross-functional roles together to collaborate and align standard business practices impacting good business decisions and outcomes. A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. - Provides project or program support to a functional group or business process - Monitors program/project/system status, budgets, and timetables - Applies knowledge of and experience in company operations to assist in the development, implementation, and administration of program/system guidelines and procedures - Gathers and compiles information for reports - Provides technical support, which may include program/system training, program/system documentation, data extraction, data review, tracking and coding Qualifications - Bachelor’s degree - 2 years of related professional experience, or 1 year of experience specifically working with payment processing and data entry - Excellent English written and oral communication skills - Strong project management and critical thinking skills is advantageous - Ability to work in a fast-paced environment with high attention to detail and follow-through is advantageous - Customer service experience is advantageous - Experience with SAP is advantageous - Experience with the U.S. Sunshine Act is advantageous Benefits - Medtronic offers a competitive Salary and flexible Benefits Package - A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. - This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). Company Description We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

• Manage the entire retention/cancellation process. • Review all assigned cancellations and make attempts to salvage the client account. • Monitor retentions logs and notify supervisor of impending backlog or delay concerns. • Provide responses in a timely and efficient manner to clients. • Utilize retention scripting to ensure customer retention when possible. • Work in coordination with the claims department to resolve all cancellation issues that may impede claims. • Responsible for the review and tracking of all clients and measures taken to retain a client when necessary. • Acquire a clear and concise understanding of Policy and Claims protocols.

Role Description Customer Operations is in its journey to provide the best in market customer experience for our Customers and Business Partners in Shell. We create the great place for commercially minded individuals who thrive working with customers and who want to grow their experience in agile, digital and e-commerce initiatives. We have a collaborative, flexible, dynamic and supportive working culture; where every single one of us is determined to make a difference, to go the extra mile because it’s our job, every day, to deliver the best customers’ experience with Shell. We believe in creating an inclusive culture and work environment where you can thrive, innovate and develop; but most of all, be yourself. As a Customer Success Specialist, you will take full ownership of a customer portfolio, drive accountability, demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class CX and to ensure maximum customer-centricity. This role may focus on some or all the accountabilities below, depending on the respective business size and complexity: - Deal Management – responsible for end-to-end bid and tender processes, contract management, pricing, and master data maintenance. Ensures data accuracy and integrity while strictly enforcing company’s policy, contracts, and regulatory compliance. - Order to Cash – includes Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, building strong relationships and creating partners/customers for life as well as understanding customer’s issues to drive resolution and improvements. - Sales Support – manage existing customer portfolio, manage customer relationship virtually, analyse P&L reports and identify areas of underperformance. Champion the SPANCOP sales process with a strategic mindset, manage key sales process steps as agreed with respective business and provide data-driven sales recommendation. Qualifications - Bachelor’s degree in Business, Marketing, Economics, Engineering or any related field - Good working proficiency in English (written and verbal) - Strong communication skills with the ability to engage and collaborate with different stakeholders - Basic knowledge or exposure to data analytics and digital tools (e.g., Excel, Power BI, Salesforce, or other CRM platforms) - Interest in customer relationship management and delivering positive customer experiences - Understanding or willingness to learn customer-centric design principles - Strong attention to detail, especially when handling data and ensuring compliance with standards - Analytical mindset with an interest in understanding business processes and value chains Requirements - Customer-focused mindset with a willingness to learn customer success practices - Proactive, with the ability to identify opportunities for process improvement and efficiency - Organized and detail-oriented when managing data and documentation - Eager to learn contract management concepts and business operations - Demonstrates accountability, initiative, and a growth mindset Benefits - Work with talented, committed people on one of the most important challenges facing our planet - Opportunity to develop the skills you need to grow in an environment that values honesty, integrity, and respect - Balance your priorities as you become the best version of yourself - Progress as a person while working on the energy transition - Continuously grow transferable skills needed to get ahead - Work at the forefront of technology, trends, and practices - Collaborate with experienced colleagues with unique expertise - Achieve balance in a values-led culture that encourages you to be your best self - Benefit from flexible working hours and the possibility of remote/mobile working - Perform at your best with a competitive starting salary and annual performance-related salary increase - Take advantage of paid parental leave, including for non-birthing parents - Join an organization working to become one of the most diverse and inclusive in the world - Grow through diverse career opportunities in national and international teams - Gain access to a wide range of training and development programs

Role Description The Renewals Specialist owns the end-to-end contract renewal process across Ensono's enterprise client base. This is a commercially-driven, strategic role — not a coordination function. You'll build renewal strategy from scratch, orchestrate across sales, legal, finance, solution architects, and service delivery, and close opportunities that drive retention and revenue growth for both Ensono and our clients. Key Responsibilities include: - Own the proactive, outbound renewal process from strategy through close across a portfolio of enterprise accounts — serving as a primary client-facing point of contact throughout the renewal life cycle. - Develop and drive renewal strategy in alignment with client business objectives and Ensono's commercial goals, coordinating with Sales to ensure a unified approach. - Engage directly with clients to understand evolving requirements, build trusted long-term relationships, and position value-add services that support retention and growth. - Orchestrate across internal teams — sales, legal, finance, solution architects, and service delivery — to execute each renewal effectively. - Negotiate contract terms, pricing, and service-level agreements with a win-win mindset in collaboration with finance and legal. - Maintain accurate renewal pipeline forecasting in Salesforce. - Identify and mitigate churn risk by addressing client concerns proactively and early. - Partner with Advisory & Consulting teams to surface expansion and transformation opportunities aligned to client roadmaps. - Drive consistency in contract language and commercial frameworks across the US portfolio. Qualifications - Bachelor's degree in information technology, business, or a related field. - 5+ years managing complex, bespoke enterprise renewals in managed services, IT outsourcing, or hosting environments; mainframe experience is a plus. - Demonstrated success managing enterprise accounts at $10M–$20M+ ACV, with the ability to manage multiple renewals simultaneously and meet agreed deadlines. - A sales mindset — you understand how to position value, identify opportunity, and move a commercial conversation forward. - Comfortable and confident in client-facing settings, including executive-level engagement. - Strong financial acumen including pricing models, margins, and contract terms. - Exceptional written and verbal communication skills with the ability to clearly articulate strategy to clients and senior stakeholders. - Proven negotiation skills with the ability to navigate complex, multi-party relationships with confidence. - Ability to thrive in a fast-paced environment, demonstrating sound judgment and thought leadership across competing priorities. - Ability to travel approximately 25% of the time. Requirements - Mainframe or mainframe-adjacent experience — a strong differentiator. - Familiarity with enterprise clients in financial services, insurance, healthcare, and/or government sectors. - Proficiency in CRM tools, preferably Salesforce. - Legal acumen and comfort with contract language. Benefits - Unlimited Paid Days Off. - Three health plan options. - 401k with company match. - Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts. - Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement. - Paid childbearing and paternal leave. - Education Reimbursement, Student Loan Assistance or 529 College Funding. - Sabbatical leave. - Wellness program. - Flexible work schedule.