PORCH 💚

Role Description The future is bright for the Porch Group, and we’d love you to be a part of it as a Human Resources Manager Colombia. The Human Resources Manager for Colombia is responsible for supporting Porch's Colombia-based workforce — engaged through our Employer of Record (EOR) partner — through day-to-day people operations, acting as the bridge between corporate HR and our local team members. - Coordinate with our EOR vendor on employment compliance, payroll, onboarding, supporting employee engagement and employee relations. - Facilitate training and development. - Ensure local practices align with Porch's culture, values, and corporate HR strategy. This position reports to the Head of Employee Experience and partners closely with Contingent Workforce Operations and HR Operations as part of the Porch People Team. This position is virtual; limited travel may be required. Qualifications - Degree in Human Resources, Business Administration, or related field, or equivalent experience. - Minimum of 8+ years of progressive experience in human resources management. - Working knowledge of Colombian labor laws, regulations, and compliance requirements, including the Substantive Labor Code is required. - Bilingual fluency in Spanish and English (written and verbal). - Experience working with or alongside an Employer of Record (EOR) is a plus. - Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels of the organization and across multiple countries and time zones. - Proficiency with HRIS systems and Microsoft Office Suite (Excel, Word, PowerPoint); Workday experience is a plus. - Ability to collaborate effectively with cross-functional teams, especially across U.S. time zones. - Strong organizational, analytical, and problem-solving skills, with the ability to prioritize and manage multiple tasks. - Ability to work in a dynamic, virtual environment requiring self-motivation and adaptability. Requirements - Partner with our Employer of Record (EOR) vendor to support Porch's Colombia workforce across the full employee lifecycle and ensure alignment between EOR records and Workday. - Ensure Colombia HR operations align with the Corporate HR strategy through close partnership with the HRBP team, Contingent Workforce Operations, HR Operations, and other HR centers of excellence (COEs). - Serve as the primary point of contact for local employee relations issues. - Bridge management and employees by addressing demands, grievances, or other concerns in partnership with the HRBP team and the EOR. - Advise on Colombian labor law compliance — including the Substantive Labor Code (Código Sustantivo del Trabajo) — in coordination with the EOR vendor and Legal team. - Develop and maintain HR procedures, practices, and policy guidance for Porch's Colombia workforce. - Support workplace investigations and disciplinary and termination procedures in partnership with the HRBP team, Legal, and the EOR. - Assist leaders with strategic organizational design and reorganizations. - Contribute to recruiting efforts by supporting hiring leaders and the corporate Talent Acquisition team. - Partner with the HRBP team and managers on performance management. - Support manager and employee self-service in Workday and the EOR platform; conduct training as needed. - Review, track, and document compliance with mandatory and non-mandatory training and continuing education. - Support workplace health and safety compliance, leveraging EOR resources and Colombian regulatory requirements. - Act as a culture steward — promoting a positive work environment, championing Porch's values, and supporting employee engagement. - Respond to audit requests as needed. - Other job duties as assigned. Benefits - Pay Range: COP 8,728,000.00 to 9,819,000.00 salary per month. Company Description Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. - Providing the best services for homebuyers. - Led by advantaged underwriting in insurance. - To protect the whole home. As a leader in the home services software-as-a-service (SaaS) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Role Description The future is bright for the Porch Group, and we’d love you to be a part of it as a Booking Specialist. As a Porch Handyman Booking Specialist, you will assist homeowners who submitted a lead form and have a project to complete on their home. Your mission is to build value through our services, convey the benefits of working with our handymen, and book an appointment for the homeowner’s project while providing a delightful experience. A crucial element to success in the role will be the desire to truly understand the needs of the homeowner by understanding their project in depth and ensuring that we are matching the homeowner with the proper professional for their project needs. This will entail learning as much as possible about various home projects. What You Will Do - Follow up on web and email leads for customer follow up. - Scope and quote handyman projects. - Speak and communicate with customers through different communication channels to assess their handyman project and book for our handyman to claim and complete. - Notate project information accurately into the database. - Provide follow-up information to customers as needed. Qualifications - 2+ years working in customer-facing roles required. - Retail, hospitality, call center or other related customer-facing experience. - Outstanding written and verbal English communication skills. Samples may be requested. - Ability to deliver a world-class customer experience while balancing the needs of the business. - Extensive handyman/repair services experience. - Excel Spreadsheets data entries. - Deal with escalated situations. - Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload. Requirements - Supporting Porch Group. - Pay Range: COP 2,300,000.00 to COP 2,400,000.00 salary per month. - Monthly incentive bonus: COP 59,000.00 target, variable based on individual performance. - You will be eligible to receive sales incentives, subject to program guidelines and approvals. What’s next? Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

• Develop new business via mass communication such as email, SMS, and phone to introduce our SaaS solution within the target market. • Support sales team on outbound strategies and lead-generating efforts. • Build a strong pipeline of prospective customers by sourcing potential leads and passing off qualified opportunities to the sales team. • Implement creative ways to engage and build rapport to maintain your book of prospects. • Manage data for prospective clients in our CRM, ensuring all communications are logged and information is accurate.

• Handle inbound calls from contract holders to initiate a claim or follow up on an existing claim • Communicate home warranty information effectively • Notate claim information accurately into the database • Provide follow-up information to customers as needed

Role Description The future is bright for the Porch Group, and we’d love you to be a part of it as a Contractor Relations Representative. The Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors, and maintains follow-up with customers ensuring that we are providing quality customer service. What You Will Do - Complete assigned daily tasks as distributed by the managers - Build B2B relationships with technicians/trade partners across covered areas - Maintain daily metrics as set aside by the manager (subject to change) - Source out work orders to technicians/trade partners within network - Client follow-up to ensure quality customer service by providing technician/trade partner information - Technician/trade partner follow-up to confirm the scheduled appointment(s) - Outsource contractors when needed with at least 15 attempts for each claim - Correctly label claim disposition to ensure reporting accuracy for management - Maintain a strong, working knowledge of CRM systems operations and functions - Notify the direct manager of any broken relationship or broken standards from contractors/trade partners Qualifications - Minimum high school diploma - 2+ years working in customer-facing roles required - Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred - Outstanding written and verbal English communication skills. Samples may be requested - Ability to deliver a world-class customer experience while balancing the needs of the business - Excel Spreadsheet data entries - Deal with escalated situations - Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload Requirements - Pay Range: COP 1,900,000.00 to COP 2,200,000.00 salary per month What You Will Get - Supporting Porch Group Next Steps Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

• Enter and review data submitted by agencies into the HOAIC support systems. • Collaborate with the Licensing, Compliance and Sales teams to ensure missing information is obtained from agencies/agents. • Additional administrative duties as needed including account changes and login reset support.

• Own and manage full-cycle recruiting (identify, attract, close) for Colombia international recruitment efforts. • Serve as a primary point of contact for candidates; educate them on Porch Group services, business teams, and company at large; prepare them for interviews, provide timely, regular, and thorough communications to them regarding the interview process and as well as feedback. • Drive the end-to-end interview process including partnering on the advertised job posting, interview process plan, references checks, and offer approval and negotiation. • Establish and maintain meaningful relationships with management and key cross-functional stakeholders internally and externally. • Partner with Hiring Managers and stakeholders to create customized sourcing strategies focused on cultivating strong and diverse pipelines of qualified external prospects. • Successfully partnered with stakeholders across corporate functions to deliver hiring outcomes. • Source active and passive candidates through creative and strategic sourcing methods including but not limited to employee referrals, networking, research, and advanced search tools. • Use data from our ATS to improve our various measures of talent progress, efficiency, and productivity. • Connect with team members to innovate our research strategy for talent pooling, market mapping, competitor analysis, and interview best practices. • Supporting a requisition load of 10 - 20 positions full life cycle at any given time.

• Independently lead the design, execution, and governance of core compensation programs including base salary structures, annual incentive plans, and long-term equity-based compensation, ensuring alignment with business strategy, pay-for-performance principles, and shareholder interests. • Serve as a key contributor to Compensation Committee support, including preparation of materials, analyses, and executive summaries related to executive and broad-based compensation programs. • Support proxy statement (CD&A) development, including drafting inputs, quantitative disclosures, and pay-for-performance analyses in partnership with Legal, Finance, and external advisors. • Own and maintain job architecture and leveling frameworks consistent with Radford methodology; create and update job profiles in Workday. • Lead Porch's annual compensation survey submissions and own relationships with survey providers; serve as primary SME for the survey aggregator Payfactors. • Analyze survey data to understand market trends and maintain and recommend updates to salary structures, pay policies, and practices. • Lead annual and mid-year compensation review cycles (merit, bonus, incentive, and equity), ensuring disciplined execution, adherence to internal controls, and alignment with approved budgets. • Act as a senior compensation advisor to HR Business Partners and business leaders on matters related to hiring, promotions, retention actions, organizational design, and workforce planning. • Partner closely with Finance to manage compensation budgets and forecasts; own the quarterly compensation accrual process in support of accounting quarter-end activities. • Consult on sales compensation, short-term and long-term incentive plans; support annual incentive plan refresh, plan documentation, and goal setting. • Ensure compensation programs comply with all applicable federal, state, and local regulations including equal pay, wage and hour, pay transparency, and public-company disclosure requirements. • Influence cross-functional stakeholders to drive compensation initiatives, policy enhancements, and process improvements through expertise and data-driven recommendations. • Provide functional leadership and mentorship to team members; contribute to developing a positive team culture.

• lead all aspects of operational accounting, including a heavy focus on revenue recognition • additional areas of responsibility include cost of sales, accounts receivable, commissions, and other accounting functions required to support the operational team • support the development, implementation, and maintenance of revenue recognition policies and procedures in accordance with US GAAP (ASC 606), as well as relevant FASB and SEC guidance • review customer contracts and evaluate the impact of complex or non-standard transactions • support efforts to be fully in compliance with all internal policies, relevant regulations, and accounting principles, including Sarbanes-Oxley (SOX) Section 404 • support all operational accounting activities within monthly, quarterly, and annual close processes • review and analyze financial data to provide value-added insights, clarity, trends, and risks to operational teams • partner with cross-functional teams, including Operations and Finance • support management with ad hoc requests

• Develop and maintain strong, trusted relationships with independent insurance agents within the assigned territory. • Collaborate with agents to develop and execute regular account planning sessions, identifying growth opportunities, setting clear objectives, and creating actionable strategies to achieve premium and performance goals. • Identify and reconnect with previously high-performing agents to rebuild relationships, understand barriers to past production, and implement tailored strategies to reignite their engagement and drive renewed premium growth. • Conduct regular visits (virtually and occasionally in person) with agents to understand their needs, challenges, and growth opportunities. • Drive premium growth by implementing strategic plans and working collaboratively with agents. • Act as the primary liaison between HOA/Porch and agents, providing exceptional service and support. • Represent the HOA/Porch at local industry events, trade shows, and networking opportunities. • Address and resolve complex challenges for agents by partnering with underwriting, marketing, and operations teams, ensuring a seamless experience and strong satisfaction levels.