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CrossCountry Freight Solutions

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

OS&D Clerk

Legal AssistantLegal AssistantFull TimeRemoteMid LevelTeam 1,001-5,000

Location

United States

Posted

8 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

OS&D Clerk

CrossCountry Freight Solutions

Role Description The Regional OS&D Clerk is responsible for investigating, documenting, and resolving freight discrepancies, including overages, shortages, and damaged shipments across multiple terminals or service centers within a designated region. This role serves as a liaison between operations personnel, customers, carriers, and claims departments to ensure accurate shipment tracking, timely resolution of issues, and compliance with company policies and transportation regulations. - Investigate and process all overage, shortage, and damage (OS&D) freight incidents. - Review shipping documents, bills of lading, delivery receipts, freight bills, and tracking records to identify shipment discrepancies. - Coordinate with terminal personnel, warehouse staff, drivers, customers, and carriers to locate missing freight and resolve shipment issues. - Document OS&D cases accurately in company operating systems. - Maintain records of claims, investigations, corrective actions, and resolutions. - Monitor OS&D reports and provide updates to management regarding trends and unresolved issues. - Assist in reducing freight claims through root-cause analysis and process improvement recommendations. - Communicate professionally with customers regarding shipment status and resolution efforts. - Ensure compliance with company policies, transportation regulations, and customer service standards. - Coordinate the return, disposal, re-delivery, or transfer of overage freight as required. - Work closely with claims and customer service departments to facilitate claim settlements. - Generate and distribute regional OS&D performance reports and metrics. - All other duties assigned to you by your direct supervisor or manager. Qualifications - 1–3 years of transportation, logistics, warehouse, freight claims, customer service, or OS&D experience preferred. - Strong attention to detail and organizational skills. - Excellent verbal and written communication abilities. - Proficiency with Microsoft Office Suite, especially Excel and Outlook. - Ability to analyze shipment documentation and freight records. - Strong problem-solving and investigative skills. - Ability to prioritize multiple tasks in a fast-paced environment. Requirements - Ability to sit, stand, and work at a computer for extended periods. - Occasional walking in warehouse or dock environments. - Ability to lift up to 25 pounds occasionally. Key Competencies - Attention to Detail - Customer Service Orientation - Problem Solving - Communication Skills - Time Management - Data Entry Accuracy - Team Collaboration - Investigative Analysis Typical Performance Metrics - OS&D case resolution time - Freight recovery rate - Claims reduction percentage - Documentation accuracy - Customer satisfaction scores - Regional compliance with OS&D procedures Reports To OS&D Manager Location Remote position within the KCY region preferably.

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