CrossCountry Freight Solutions

Role Description The Risk Claims Manager is responsible for managing insurance claims for both auto liability and workers compensation. This role will oversee insurance claims for physical property damage, auto vehicle damage, and verifiable damage. Ensures complete and sound claim settlements, legal reviews, and investigations in accordance with company policies and procedures. Will oversee workers compensation insurance claims, return to work documentation and modified duty job offers. Will be capable of resolving escalated issues arising from operations and requiring coordination with other departments. Recommends measures to reduce or eliminate losses due to accidents and injuries. This position has the potential to be remote. Essential Job Duties - Investigate and maintain claims for the company. Review and determine coverages and work with insurance companies to set claim reserves. - Identify claims that require escalation to our insurance company during intake and gather all relevant and appropriate information at that time required for claim resolution. - Management of property and auto damage, and workers compensation claims, handle serious losses, retain and direct defense counsel, attend mediations and depositions when needed. - Provide excellent customer service while talking to insureds/claimants on the phone. - Prepare statistical reports of claims activity and submit reports/findings as requested. Will lead claim file reviews as requested. - Ensure the Company is taking appropriate measures to minimize claim losses and comply with government regulations. - Create a positive and productive work atmosphere by communicating and behaving in a professional and team-like manner with all employees. - Other duties as assigned. Qualifications - Must have extensive claim experience, no less than seven (7) years in a senior level claims role. - Must have extensive knowledge of liability claims administration to include litigation avoidance. - Must have a thorough understanding of complex medical treatments, treatment outcome indications, tort, venue, and jurisdictional matters, as well as highly developed investigative and analytical skills. - Demonstrate success exercising independent decision making, problem solving and effective negotiation skills. - Must be able to collaborate with cross functional teams. - Excellent communication (verbal and written), presentation, interpersonal, and analytical skills required. - Proficiency with personal computer word processing and spreadsheet software; Microsoft Windows, Word, and Excel preferred. - Knowledge of statistical process control desirable. Benefits - Salary Range: $75K-85K, based on education and years of experience.

Role Description The Freight Brokerage Account Manager is responsible for managing and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations. This position will manage the full customer lifecycle, including: - Prospecting and onboarding new customers through calls, email, and networking. - Identifying opportunities to expand wallet share within existing accounts. - Providing competitive pricing and solutions aligned with customer needs. - Sourcing and securing reliable carrier capacity to cover customer freight. - Negotiating rates with carriers to maximize margin while ensuring service. - Building and maintaining a network of trusted carrier partners. - Developing and managing relationships with new and existing customers and shipper accounts. - Tracking and tracing loads, proactively communicating updates to customers. - Managing shipments from tender through delivery, ensuring on-time performance. - Resolving service issues quickly and professionally. - Ensuring all loads are accurately entered and maintained in the Transportation Management System (TMS). - Managing load-level profitability and meeting margin expectations. - Staying informed about market conditions and adjusting pricing strategies accordingly. - Ensuring accurate documentation, billing, and compliance with Company processes. - Other duties as assigned. Qualifications - Bachelor’s degree in Business Administration, Logistics, or other industry-related field preferred. - Prior experience with industry load board platforms (DAT, Truck Stop) is preferred. - Well-developed interpersonal skills with the ability to get along with diverse personalities. - Excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills. - Extensive knowledge of the principles, procedures, and best practices in the industry. Benefits - Medical, Vision, Dental, Supplemental, and Life Insurances available. - Paid time off, paid holidays, paid community volunteer time. - 401k retirement plan. Company Description CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

Role Description CrossCountry Freight Solutions is looking for a Logistics Coordinator. This position plays a crucial role in overseeing and optimizing the delivery timeline of shipments, ensuring that products arrive at their destinations promptly and securely. This Logistics Coordinator tracks shipment progress and employs proactive measures to prevent delays. In the event of any issues related to shipments or inventory, the Logistics Coordinator takes swift action to identify the root cause and implement effective solutions, guaranteeing a seamless experience for customers and maintaining the integrity of the supply chain. - Manage each shipment from inception to completion. - Develop new truckload business opportunities with existing and new customers. - Negotiate rates and service commitments for multiple modes of transportation. - Secure carrier capacity, negotiate rates and service commitments to meet customer expectations and margin objectives. - Build and maintain relationships with customers and carriers. - Provide clear and proactive communication to our customers and carriers, ensuring all business requirements are understood and being met. - Facilitate any tracking, tracing, or reporting required. - Take accountability in ensuring each job is being completed to the requirements communicated. - Provide quick & proactive problem resolution. - Input and process accurate shipment data. Qualifications - Bachelor's degree in business administration, Logistics, or other industry-related field required. - Well-developed interpersonal skills. Ability to get along with diverse personalities. - Must possess excellent organizational, communication (written and verbal), analytical, and decision-making skills. - Extensive knowledge of the principles, procedures, and best practices in the industry. Company Description CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

Job Title: Logistics Coordinator Department: Operations Support Job Status: Non-Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB TITLE: Logistics Coordinator DEPARTMENT: Operations Support JOB STATUS: Exempt SALARY RANGE: $50,000-$60,000 (Depending on skills and knowledge) LOCATION: Phoenix, AZ - open to remote REPORTS TO: Logistics Manager DIRECT REPORTS: No JOB SUMMARY CrossCountry Freight Solutions is looking for a Logistics Coordinator. This position plays a crucial role in overseeing and optimizing the delivery timeline of shipments, ensuring that products arrive at their destinations promptly and securely. This Logistics Coordinator tracks shipment progress and employs proactive measures to prevent delays. In the event of any issues related to shipments or inventory, the Logistics Coordinator takes swift action to identify the root cause and implement effective solutions, guaranteeing a seamless experience for customers and maintaining the integrity of the supply chain. ESSENTIAL JOB DUTIES - Manage each shipment from inception to completion. - Develop new truckload business opportunities with existing and new customers. Negotiate rates and service commitments for multiple modes of transportation. - Secure carrier capacity, negotiate rates and service commitments to meet customer expectations and margin objectives. - Build and maintain relationships with customers and carriers. - Provide clear and proactive communication to our customers and carriers, ensuring all business requirements are understood and being met. - Facilitate any tracking, tracing, or reporting required. - Take accountability in ensuring each job is being completed to the requirements communicated. - Provide quick & proactive problem resolution. - Input and process accurate shipment data. MINIMUM REQUIREMENTS - Bachelor's degree in business administration, Logistics, or other industry-related field required. - Well-developed interpersonal skills. Ability to get along with diverse personalities. - Must possess excellent organizational, communication (written and verbal), analytical, and decision-making skills. - Extensive knowledge of the principles, procedures, and best practices in the industry.

Job Title: Senior Business Development Representative Department: Business Development Job Status: Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB TITLE: Senior Business Development Representative DEPARTMENT: Business Development JOB STATUS: Exempt SALARY RANGE: $75,000-$90,000 + Incentive (Depending on skills and knowledge) + uncapped commissions LOCATION: Wichita, KS (Remote) - Must be located in or near Wichita REPORTS TO: Regional Sales Director DIRECT REPORTS: No JOB SUMMARY As a Senior Business Development Representative, you'll work with more strategic accounts requiring premium service offerings and higher-touch relationship management. You'll leverage your LTL industry knowledge to sell value-based solutions (full indemnity, time-critical, guaranteed delivery) while managing more complex sales cycles and larger revenue opportunities. You'll collaborate with Business Development Representatives on shared accounts while managing your own portfolio of strategic customers. The ideal candidate has a strong command of LTL fundamentals and network operations, with the ability to confidently discuss technical topics such as EDI, TMS, 3PLs, and broader logistics modes. They sell on value and service differentiation rather than price, using a consultative approach to uncover customer needs and build long-term, trust-based relationships as a strategic advisor. Highly disciplined and organized, they exercise sound judgment in qualifying opportunities, follow through proactively, and remain resilient and self-motivated. Comfortable with CRM systems and business technology, they communicate clearly, operate with integrity and a company-first mindset, and demonstrate a growth mindset through continuous improvement, mentoring less experienced reps, and pursuing advancement toward a National Sales role. ESSENTIAL JOB DUTIES - Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period) - Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements - Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors - Sell value-based solutions and justify premium pricing through ROI and service differentiation - Manage 3-week conversion period with systematic follow-up and proactive customer engagement - Handle first 4-6 weeks post-conversion (highest service issue risk) with intensive customer support - Maintain 50+ retained customer relationships with consistent touchpoints and value-added service - Manage strategic accounts ($100k+ annual revenue) requiring premium service offerings - Advise customers on integration technologies (API/EDI), TMS systems, and logistics options - Use CRM daily to track all activities, opportunities, and customer interactions accurately - Follow established sales process and complete assigned tasks within company systems - Coordinate with operations, customer service, and claims teams to resolve issues - Collaborate with 4-5 Outside Sales reps on shared accounts and provide guidance - Handle more complex shipping problems requiring creative solutions and network knowledge - Maintain deep understanding of competitive landscape and alternative transportation modes - Target: $1M annual revenue growth (8-10 new $100k+ customers per year) SUCCESS METRICS - Pipeline: 6-8 qualified opportunities at all times (longer sales cycles) - Activity: 5 new leads qualified per week - Conversion: 8-10 new customers per year ($100k+ annual revenue each) - Retention: 99%+ customer retention rate - Revenue Growth: $1M annual incremental revenue - Premium Service Mix: Higher percentage of full indemnity, time-critical shipments - CRM Compliance: 100% opportunity and activity tracking MINIMUM REQUIREMENTS - REQUIRED: 1 year with our company OR 2 years LTL industry experience - Demonstrated success in Outside Sales role (if internal promotion) - Deep network knowledge and ability to advise customers on routing and service options - Proven ability to sell value over price and justify premium pricing - Conversational knowledge of 3PLs, API/EDI integration, TMS systems, and broader logistics modes - Comfortable with technology: CRM systems, mobile applications, Microsoft Office - Strong organizational skills and ability to work within structured processes - Self-motivated with ability to work independently - Valid driver's license and reliable transportation - Bachelor's degree preferred but not required WHAT WE OFFER - Year 1 total compensation potential: $100-130k - Top performers earn $150k+ - Clear promotion path to National Sales (2+ years) - Mileage Reimbursement - Laptop, mobile phone, CRM and sales tools - Advanced sales training and professional development #SALES

Job Title: Business Development Representative Department: Business Development Job Status: Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB TITLE: Business Development Representative DEPARTMENT: Business Development JOB STATUS: Exempt SALARY RANGE: $60,000-$75,000 + Incentive (Depending on skills and knowledge) + uncapped commissions LOCATION: Wichita, KS (Remote) - Must be located in or near Wichita REPORTS TO: Regional Sales Director DIRECT REPORTS: No JOB SUMMARY Join our team as a Business Development Representative, where you'll build and manage a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation. This is a consultative, relationship-focused sales role where you'll qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. You'll work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages. Success requires strong organization, persistence, and relationship-building skills, along with the ability to quickly learn our network and service offerings. The ideal candidate thrives in a structured environment, follows established processes, and manages multiple relationships effectively. They are resilient, enjoy helping customers solve problems, and adapt quickly to new technology. Motivated to build a long-term career with growth opportunities, they value integrity and doing what’s right for both customers and the company. No logistics experience is required, as comprehensive training is provided. ESSENTIAL JOB DUTIES - Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period) - Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements - Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors - Manage 3-week conversion period with systematic follow-up and proactive customer engagement - Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support - Maintain 50+ retained customer relationships with consistent touchpoints and value-added service - Use CRM daily to track all activities, opportunities, and customer interactions accurately - Follow established sales process and complete assigned tasks within company systems - Coordinate with operations, customer service, and claims teams to resolve issues - Target: $750k annual revenue growth (8-10 new $50k+ customers per year) SUCCESS METRICS - Pipeline: Minimum 4 qualified opportunities at all times - Activity: 5 new leads qualified per week - Conversion: 8-10 new customers per year ($50k+ annual revenue each) - Retention: 99%+ customer retention rate - Revenue Growth: $750k annual incremental revenue - CRM Compliance: 100% opportunity and activity tracking MINIMUM REQUIREMENTS - No prior logistics or LTL experience required - we provide comprehensive training - B2B sales experience preferred but not required - Comfortable with technology: CRM systems, mobile applications, Microsoft Office - Strong organizational skills and ability to work within structured processes - Self-motivated with ability to work independently - Valid driver's license and reliable transportation WHAT WE OFFER - Year 1 total compensation potential: $75-90k - Top performers earn $100k+ - Comprehensive paid training on LTL industry and our network - Clear promotion path: Outside Sales → Senior Outside Sales (1+ years) → National Sales (2+ years) - Mileage Reimbursement - Laptop, mobile phone, CRM and sales tools #SALES

Job Title: Business Development Representative Department: Business Development Job Status: Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB TITLE: Business Development Representative DEPARTMENT: Business Development JOB STATUS: Exempt SALARY RANGE: $60,000-$75,000 + Incentive (Depending on skills and knowledge) + uncapped commissions LOCATION: Dallas, TX (Remote) - Must be located in or near Dallas REPORTS TO: Regional Sales Director DIRECT REPORTS: No JOB SUMMARY Join our team as a Business Development Representative, where you'll build and manage a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation. This is a consultative, relationship-focused sales role where you'll qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. You'll work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages. Success requires strong organization, persistence, and relationship-building skills, along with the ability to quickly learn our network and service offerings. The ideal candidate thrives in a structured environment, follows established processes, and manages multiple relationships effectively. They are resilient, enjoy helping customers solve problems, and adapt quickly to new technology. Motivated to build a long-term career with growth opportunities, they value integrity and doing what’s right for both customers and the company. No logistics experience is required, as comprehensive training is provided. ESSENTIAL JOB DUTIES - Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period) - Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements - Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors - Manage 3-week conversion period with systematic follow-up and proactive customer engagement - Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support - Maintain 50+ retained customer relationships with consistent touchpoints and value-added service - Use CRM daily to track all activities, opportunities, and customer interactions accurately - Follow established sales process and complete assigned tasks within company systems - Coordinate with operations, customer service, and claims teams to resolve issues - Target: $750k annual revenue growth (8-10 new $50k+ customers per year) SUCCESS METRICS - Pipeline: Minimum 4 qualified opportunities at all times - Activity: 5 new leads qualified per week - Conversion: 8-10 new customers per year ($50k+ annual revenue each) - Retention: 99%+ customer retention rate - Revenue Growth: $750k annual incremental revenue - CRM Compliance: 100% opportunity and activity tracking MINIMUM REQUIREMENTS - No prior logistics or LTL experience required - we provide comprehensive training - B2B sales experience preferred but not required - Comfortable with technology: CRM systems, mobile applications, Microsoft Office - Strong organizational skills and ability to work within structured processes - Self-motivated with ability to work independently - Valid driver's license and reliable transportation WHAT WE OFFER - Year 1 total compensation potential: $75-90k - Top performers earn $100k+ - Comprehensive paid training on LTL industry and our network - Clear promotion path: Outside Sales → Senior Outside Sales (1+ years) → National Sales (2+ years) - Mileage Reimbursement - Laptop, mobile phone, CRM and sales tools #SALES

Job Title: Business Development Representative Department: Business Development Job Status: Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB TITLE: Business Development Representative DEPARTMENT: Business Development JOB STATUS: Exempt SALARY RANGE: $60,000-$75,000 + Incentive (Depending on skills and knowledge) + uncapped commissions LOCATION: Houston, TX (Remote) - Must be located in or near Houston REPORTS TO: Regional Sales Director DIRECT REPORTS: No JOB SUMMARY Join our team as a Business Development Representative, where you'll build and manage a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation. This is a consultative, relationship-focused sales role where you'll qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. You'll work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages. Success requires strong organization, persistence, and relationship-building skills, along with the ability to quickly learn our network and service offerings. The ideal candidate thrives in a structured environment, follows established processes, and manages multiple relationships effectively. They are resilient, enjoy helping customers solve problems, and adapt quickly to new technology. Motivated to build a long-term career with growth opportunities, they value integrity and doing what’s right for both customers and the company. No logistics experience is required, as comprehensive training is provided. ESSENTIAL JOB DUTIES - Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period) - Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements - Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors - Manage 3-week conversion period with systematic follow-up and proactive customer engagement - Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support - Maintain 50+ retained customer relationships with consistent touchpoints and value-added service - Use CRM daily to track all activities, opportunities, and customer interactions accurately - Follow established sales process and complete assigned tasks within company systems - Coordinate with operations, customer service, and claims teams to resolve issues - Target: $750k annual revenue growth (8-10 new $50k+ customers per year) SUCCESS METRICS - Pipeline: Minimum 4 qualified opportunities at all times - Activity: 5 new leads qualified per week - Conversion: 8-10 new customers per year ($50k+ annual revenue each) - Retention: 99%+ customer retention rate - Revenue Growth: $750k annual incremental revenue - CRM Compliance: 100% opportunity and activity tracking MINIMUM REQUIREMENTS - No prior logistics or LTL experience required - we provide comprehensive training - B2B sales experience preferred but not required - Comfortable with technology: CRM systems, mobile applications, Microsoft Office - Strong organizational skills and ability to work within structured processes - Self-motivated with ability to work independently - Valid driver's license and reliable transportation WHAT WE OFFER - Year 1 total compensation potential: $75-90k - Top performers earn $100k+ - Comprehensive paid training on LTL industry and our network - Clear promotion path: Outside Sales → Senior Outside Sales (1+ years) → National Sales (2+ years) - Mileage Reimbursement - Laptop, mobile phone, CRM and sales tools #SALES

Job Title: Senior Business Development Representative Department: Business Development Job Status: Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB TITLE: Senior Business Development Representative DEPARTMENT: Business Development JOB STATUS: Exempt SALARY RANGE: $75,000-$90,000 + Incentive (Depending on skills and knowledge) + uncapped commissions LOCATION: Phoenix, AZ (Remote) - Must be located in or near Phoenix REPORTS TO: Regional Sales Director DIRECT REPORTS: No JOB SUMMARY As a Senior Business Development Representative, you'll work with more strategic accounts requiring premium service offerings and higher-touch relationship management. You'll leverage your LTL industry knowledge to sell value-based solutions (full indemnity, time-critical, guaranteed delivery) while managing more complex sales cycles and larger revenue opportunities. You'll collaborate with Business Development Representatives on shared accounts while managing your own portfolio of strategic customers. The ideal candidate has a strong command of LTL fundamentals and network operations, with the ability to confidently discuss technical topics such as EDI, TMS, 3PLs, and broader logistics modes. They sell on value and service differentiation rather than price, using a consultative approach to uncover customer needs and build long-term, trust-based relationships as a strategic advisor. Highly disciplined and organized, they exercise sound judgment in qualifying opportunities, follow through proactively, and remain resilient and self-motivated. Comfortable with CRM systems and business technology, they communicate clearly, operate with integrity and a company-first mindset, and demonstrate a growth mindset through continuous improvement, mentoring less experienced reps, and pursuing advancement toward a National Sales role. ESSENTIAL JOB DUTIES - Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period) - Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements - Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors - Sell value-based solutions and justify premium pricing through ROI and service differentiation - Manage 3-week conversion period with systematic follow-up and proactive customer engagement - Handle first 4-6 weeks post-conversion (highest service issue risk) with intensive customer support - Maintain 50+ retained customer relationships with consistent touchpoints and value-added service - Manage strategic accounts ($100k+ annual revenue) requiring premium service offerings - Advise customers on integration technologies (API/EDI), TMS systems, and logistics options - Use CRM daily to track all activities, opportunities, and customer interactions accurately - Follow established sales process and complete assigned tasks within company systems - Coordinate with operations, customer service, and claims teams to resolve issues - Collaborate with 4-5 Outside Sales reps on shared accounts and provide guidance - Handle more complex shipping problems requiring creative solutions and network knowledge - Maintain deep understanding of competitive landscape and alternative transportation modes - Target: $1M annual revenue growth (8-10 new $100k+ customers per year) SUCCESS METRICS - Pipeline: 6-8 qualified opportunities at all times (longer sales cycles) - Activity: 5 new leads qualified per week - Conversion: 8-10 new customers per year ($100k+ annual revenue each) - Retention: 99%+ customer retention rate - Revenue Growth: $1M annual incremental revenue - Premium Service Mix: Higher percentage of full indemnity, time-critical shipments - CRM Compliance: 100% opportunity and activity tracking MINIMUM REQUIREMENTS - REQUIRED: 1 year with our company OR 2 years LTL industry experience - Demonstrated success in Outside Sales role (if internal promotion) - Deep network knowledge and ability to advise customers on routing and service options - Proven ability to sell value over price and justify premium pricing - Conversational knowledge of 3PLs, API/EDI integration, TMS systems, and broader logistics modes - Comfortable with technology: CRM systems, mobile applications, Microsoft Office - Strong organizational skills and ability to work within structured processes - Self-motivated with ability to work independently - Valid driver's license and reliable transportation - Bachelor's degree preferred but not required WHAT WE OFFER - Year 1 total compensation potential: $100-130k - Top performers earn $150k+ - Clear promotion path to National Sales (2+ years) - Mileage Reimbursement - Laptop, mobile phone, CRM and sales tools - Advanced sales training and professional development #SALES

Job Title: Business Development Representative Department: Business Development Job Status: Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB TITLE: Business Development Representative DEPARTMENT: Business Development JOB STATUS: Exempt SALARY RANGE: $60,000-$75,000 + Incentive (Depending on skills and knowledge) + uncapped commissions LOCATION: Kansas City, KS (Remote) - Must be located in or near Kansas City REPORTS TO: Regional Sales Director DIRECT REPORTS: No JOB SUMMARY Join our team as a Business Development Representative, where you'll build and manage a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation. This is a consultative, relationship-focused sales role where you'll qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. You'll work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages. Success requires strong organization, persistence, and relationship-building skills, along with the ability to quickly learn our network and service offerings. The ideal candidate thrives in a structured environment, follows established processes, and manages multiple relationships effectively. They are resilient, enjoy helping customers solve problems, and adapt quickly to new technology. Motivated to build a long-term career with growth opportunities, they value integrity and doing what’s right for both customers and the company. No logistics experience is required, as comprehensive training is provided. ESSENTIAL JOB DUTIES - Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period) - Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements - Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors - Manage 3-week conversion period with systematic follow-up and proactive customer engagement - Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support - Maintain 50+ retained customer relationships with consistent touchpoints and value-added service - Use CRM daily to track all activities, opportunities, and customer interactions accurately - Follow established sales process and complete assigned tasks within company systems - Coordinate with operations, customer service, and claims teams to resolve issues - Target: $750k annual revenue growth (8-10 new $50k+ customers per year) SUCCESS METRICS - Pipeline: Minimum 4 qualified opportunities at all times - Activity: 5 new leads qualified per week - Conversion: 8-10 new customers per year ($50k+ annual revenue each) - Retention: 99%+ customer retention rate - Revenue Growth: $750k annual incremental revenue - CRM Compliance: 100% opportunity and activity tracking MINIMUM REQUIREMENTS - No prior logistics or LTL experience required - we provide comprehensive training - B2B sales experience preferred but not required - Comfortable with technology: CRM systems, mobile applications, Microsoft Office - Strong organizational skills and ability to work within structured processes - Self-motivated with ability to work independently - Valid driver's license and reliable transportation WHAT WE OFFER - Year 1 total compensation potential: $75-90k - Top performers earn $100k+ - Comprehensive paid training on LTL industry and our network - Clear promotion path: Outside Sales → Senior Outside Sales (1+ years) → National Sales (2+ years) - Mileage Reimbursement - Laptop, mobile phone, CRM and sales tools #SALES