This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Be part of the tremendous growth opportunity in design and manufacturing solutions by joining the Customer Success team at Hawk Ridge Systems. As an industry leader for SOLIDWORKS and the Dassault Systèmes 3DEXPERIENCE platform, we are seeking a driven and customer-focused Customer Enablement Specialist who thrives on activation, engagement, and delivering measurable customer outcomes. - Drive SaaS activation, engagement, and adoption for assigned subscription customers - Partner with Account Managers to increase value realization, communication, and customer satisfaction - Set up and lead onboarding meetings to facilitate activation and product adoption - Manage activation and sales pipelines while forecasting weekly progress - Track monthly, quarterly, and annual quotas and team metrics within CRM systems - Respond to customers in a timely and professional manner - Provide non-technical customer support and conduct HRS benefit discussions - Support adoption of 3DEXPERIENCE, SolidProfessor, and A3D voucher programs - Collaborate cross-functionally with Sales, Customer Success, and internal teams to deliver exceptional service - Maintain accurate CRM documentation and activity logging - Assist in achieving departmental quotas and goals - Provide coverage and support for team members when needed - Demonstrate efficiency in time management, calls, and activation strategy execution Qualifications - 2+ years of B2B technical sales or customer-facing experience - Must be willing to work 8am - 5pm Central or Pacific Time Zone - Proven track record of meeting or exceeding sales or activation targets - Professional, assertive, and persuasive communication skills and the ability to build relationships across all levels - Ability to forecast sales goals and SaaS activations using analytics - Strategic thinking and planning skills aligned with customer success initiatives - Self-starter who takes initiative and executes tasks without constant supervision - Strong organizational, time management, and multitasking skills - Ability to understand and clearly articulate product value across industries and verticals - Outstanding problem-solving skills and the ability to navigate conflict - Ability to remain focused and professional while solving complex customer issues - Strong computer proficiency, including CRM systems, Microsoft Office, and digital communication tools - College degree preferred but not required Benefits - Excellent Medical, Dental, Life Insurance, Long-Term Disability Insurance, an Employee Assistance Program (EAP), and wellness initiatives - Competitive Compensation Plan - 401(k) plan with Company Match - Exceptional Time-Off Benefits, including Vacation, Paid Sick Time and Holidays, your Birthday off, an Impact & Inclusion Day of your choice, as well as Paid Parental Leave and Community Service days off - Outstanding Training, Onboarding, Mentoring, and Coaching - Amazing growth opportunities with unlimited potential for Career Development - Work at a fun, successful, growing 25+ year-old company with a team-focused culture - Work/Life Balance with flexibility to succeed in a dynamic environment

• As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by: • Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms. • Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV). • Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time. • Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs. • Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space.

• Become the strategic partner for your assigned clients, addressing their goals and recommending proven best practices that maximize their desired outcomes. • Regularly review and provide customer health data to identify trends and opportunities and actively address and avoid risks. • Provide internal communications regarding customer’s configuration, usage information, satisfaction of the system. • Establish and conduct proactive recurring cadence calls with customers that accelerate the adoption of best practice solutions aligned with customer goals and objectives. • As the account quarterback, establish and supervise the customer’s adoption, sustainment, and optimal utilization of Censis’s products and services to continually drive incremental value. Guide the customer to the appropriate internal Censis resources available. • Schedule proactive on-site visits with customers to foster relationships and better understand each customer’s unique environment. • Create and conduct annual Business Reviews with customer leadership teams to drive impactful partnership discussions, align on their vision for continuous improvement, understand key business challenges, and deliver value messaging. • Execute contract renewal management workflows, working with our internal teams and external customers to ensure timely renewals. • Build and maintain clinical and technical knowledge expertise. Knowledgeable about the workflow solutions and benefits of Censis applications. • Actively support funnel growth by generating qualified CS leads based on customer evidence. • Actively update required CRM systems and follow cross-functional standard workflows. • Be a client advocate, while keeping Censis values and initiatives in mind.

• Develop strong relationships with members and understand their business needs, challenges, and goals • Support new client implementations of RetinaOS, including requirements gathering, user training, and post-implementation support • Collaborate with technical teams for smooth integration of technology • Train new and existing clients on RetinaOS • Analyze usage data to drive technology adoption