Owner.com

Role Description We are scaling Owner's Applied AI organization. This is a fast-paced team that works on the most valuable opportunities we can find anywhere in the business. As an Applied AI Lead, you'll be responsible for finding those opportunities in the first place: - Looking across everything happening at Owner. - Understanding where AI can have the most impact. - Sizing the potential before a single line of code gets written. - Building, shipping, and iterating on the solution until the impact shows up. Some of these opportunities create efficiency by cutting out manual work that no longer needs to be manual. Others create better outcomes entirely: - Processes that now perform far beyond what they used to. - Things we always wanted to do that only became practical with AI. This role is 100% remote and can be based anywhere in the United States or Canada. Qualifications - Care more about picking the right problem than about using the fanciest tool for it. - Love the hunt: scanning a business, finding what's broken or underpowered, and putting a number on the prize. - Get more energy from building and shipping than from analyzing and presenting. - Dive deep to understand root causes when solving problems, and become a subject matter expert along the way. - Aren't afraid to pick up new tools and skills, from Claude Code to custom ML pipelines, whatever the problem requires. - Want to see your work change the numbers, and feel unsatisfied until it does. - Thrive in ambiguity and don't need a playbook to figure out what to work on next. Requirements - A track record of finding the problems worth solving. - Root-cause instincts: dig until you actually understand the problem instead of its symptoms. - Hands-on experience building with LLMs, integrating the models and APIs themselves. - 3+ years of experience in a 0-1 operations or startup role. - Comfortable taking ambiguity and turning it into a ruthlessly-prioritized roadmap. - Strong communicator who can break down complex concepts for teammates, both human and AI. - Restaurant industry experience is a plus! Benefits - The estimated base salary range for this role is $140,000 - $180,000 USD, plus a generous pre-IPO equity package. - Comprehensive health coverage. - Remote-first workplace. - Unlimited PTO - plus extra fun perks!

• Increase total ARR contribution by building the infrastructure that helps Owner identify, route, nurture, convert, and retain high-quality demand • Build and improve billing systems, CPQ flows, Salesforce syncs, RevOps integrations, data stacks, lifecycle marketing engines, and internal communication workflows • Evolve Salesforce infrastructure toward a headless architecture that gives engineering and GTM teams more flexibility to build on top of it • Build the platform that enables Growth, Sales, and Launch teams to apply AI across their funnels — making every stage faster, smarter, and more efficient • Create a unified lead funnel spanning Growth, landing pages, Unified Sales Register, lifecycle messaging, and Sales and Launch workflows • Partner with Engineering, Analytics, RevOps, Sales, Marketing, Partnerships, Finance, and Launch to make the growth engine faster, clearer, and more reliable • Build the instrumentation, dashboards, and operating cadence that give the team real-time visibility into what's working, where leads are stalling, and which bets are driving trials and ARR

• Build and run our launch system: clear logic for which releases reach customers. • Own launch success and adoption metrics for releases that require real customer action. • Run a cadence customers can rely on to stay current. • Execute launches end to end across all marketing channels. • Ladder case studies and proof points to Owner's platform story. • Partner with Enablement to build rolling adoption programs across Sales, CS, and Support. • Sit with Product from the earliest stage (scoping new functionality).

• Build and own the financial models and forecasting infrastructure that power how we plan and decide as we scale • Drive investment and growth decisions through analyses grounded in unit economics, cohort trends, and more • Automate manual reporting with AI and modern tooling, turning recurring asks into self-serve dashboards and systems that run independently • Partner cross-functionally on strategic planning and resource allocation, turning complex data into clear narratives for leadership • Sharpen forecast accuracy and drive margin and efficiency gains through better visibility into performance drivers • Go beyond analysis to implementation, partnering cross-functionally to turn insights into real improvements in the business's economics.

• Manage a named portfolio of ~100 parent restaurant brands • Fill gaps of CMO, CTO, or data analyst for independent restaurant owners • Own retention and growth for your book • Prepare and deliver recurring performance reviews • Have real input into engagement models and operational systems • Work closely with Sales, Partnerships, Launch, Marketing, SEO, and Product

• Own the end-to-end data platform architecture from source systems to serving, deciding where the stack (today Snowflake, Fivetran, dbt, Sigma, and Hex) consolidates, where it needs rebuilding, and whether it should move toward a lakehouse pattern. • Design the path for order data as it moves off the legacy monolith onto a new source of truth, from event consumption and change data capture through to projections, so it lands in the warehouse correctly and on time. • Bring real modeling rigor and a single semantic layer so core metrics like revenue, conversion, and retention carry one definition everywhere, then make testing, monitoring, and SLAs standard so issues surface before stakeholders see them. • Provide the feature and serving infrastructure that lets restaurant ML run safely and reproducibly, and manage warehouse cost and performance as a first-class engineering metric.

• Make outcomes the product for operators. Synthesize what outcomes have been driven, recommend the next best action with a clear why and how, and provide a one-tap path to get it done. • Spend meaningful time with restaurant owners and frontline teams to build deep operator intuition and translate it into shipped product. • Productize playbooks into personalized actions based on each restaurant’s data, configuration, and operating context. • Ship high-impact closed-loop playbooks that turn signals into clear recommendations and one-tap actions. Examples include profit-aware demand capture, self-optimizing menus, dynamic specials that fill slow dayparts, reputation automation, and win-back plays for high-value guests. • Own the foundations for orders, menus, integrations, and reliability so the product is trustworthy at scale.

• Improve our mobile developer experience — from local setup to CI/CD — so engineers across the company can confidently contribute to the Guest App • Build guardrails, tooling, and automation that make shipping changes to thousands of apps safe and reliable • Increase release reliability and app freshness across Apple App Store and Google Play • Strengthen observability, monitoring, and operational workflows to quickly diagnose and resolve issues • Leverage AI tools to build automations at scale across our release and distribution workflows • Partner closely with our internal launch team — power their workflows, hear feedback quickly, and iterate • Contribute directly to the Guest App codebase when platform and product work intersect • Take ownership of cross-cutting technical initiatives from design through production • Provide thoughtful code reviews and technical leadership to raise the bar across the team • Help us build a great team — interview candidates, refer great engineers, and shape engineering culture

Role Description We are excited to hire our first-ever Global Compensation leader to shape and scale our compensation and equity programs to increase our talent density at Owner. Reporting into the VP of People, you’ll partner with Finance, Talent, and other senior leaders to create, implement, and administer compensation programs that attract, retain, and reward exceptional talent across our global team. Compensation includes both cash compensation and equity: your role is to ensure both remain competitive, scalable, and aligned with our business objectives. This is a unique opportunity to build and mature compensation infrastructure at a high-growth company. You'll combine analytical rigor with business acumen to inform compensation approaches, allow the business to operate more efficiently and equitably with offers and merit cycles, and help leaders make informed talent investments. You'll also help team members understand and maximize the value of their total compensation. If you're excited by the opportunity to build, influence, and create lasting impact in a fast-paced, innovative environment, we'd love to meet you. Owner is a global, remote-first company: the majority of our teammates are distributed across North and South America. For this role, you can live anywhere in the United States or Canada. Qualifications - 10+ years of demonstrated experience in compensation or total rewards supporting global organizations, preferably in a start-up environment. - Deep expertise in compensation program design and administration, including salary structures, job architecture, leveling frameworks, market benchmarking, and annual compensation cycles. - Experience managing equity compensation programs, including grant administration, reporting, and employee education. - Strong business and financial acumen, with the ability to translate data into actionable recommendations and influence decision-making. - Exceptional communication and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization. - Proven experience building and scaling compensation programs in high-growth or fast-paced environments. - Excellent analytical, organizational, and problem-solving skills with an acute eye for detail. - Thrived in dynamic, fast-paced startup environments with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team. - Experience with HR tech stack and equity administration platforms; preferably Rippling, Remote, and Carta. Requirements - Own and evolve Owner’s total compensation philosophy, frameworks, and programs to support business growth and talent objectives. - Design, administer, and continuously improve compensation programs, including salary structures, job architecture, career levels, incentive plans, and compensation policies, across multiple countries - US, Canada, Mexico, Colombia, and others. - Lead market benchmarking and compensation analysis to ensure competitive pay practices across global markets. - Partner with Finance and business leaders to develop compensation recommendations that balance market competitiveness, internal equity, and budget considerations. - Lead annual compensation planning processes, including merit cycles, promotions, market adjustments, and compensation budgeting. - Monitor regulatory developments and ensure compensation practices comply with applicable laws and regulations. - Design and implement a competitive equity strategy and policies across countries and roles. - Maintain accurate records of grants, vesting schedules, exercises, and equity holdings while ensuring data integrity across systems. - Develop educational resources and communications that help team members understand the value of equity and ownership at the company. - Prep materials for and make recommendations to the Compensation Committee. Benefits - This role's estimated base salary range is $230k- $260k USD / $240k - $270k CAD, plus a generous pre-IPO equity package. - Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks! Company Description Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe.

• Own the Customer Relationship End-to-End • Protect and Grow Revenue • Be the Consultant They Don't Have • Build the Motion