Owner.com

• Own the end-to-end data platform architecture from source systems to serving, deciding where the stack (today Snowflake, Fivetran, dbt, Sigma, and Hex) consolidates, where it needs rebuilding, and whether it should move toward a lakehouse pattern. • Design the path for order data as it moves off the legacy monolith onto a new source of truth, from event consumption and change data capture through to projections, so it lands in the warehouse correctly and on time. • Bring real modeling rigor and a single semantic layer so core metrics like revenue, conversion, and retention carry one definition everywhere, then make testing, monitoring, and SLAs standard so issues surface before stakeholders see them. • Provide the feature and serving infrastructure that lets restaurant ML run safely and reproducibly, and manage warehouse cost and performance as a first-class engineering metric.

• Make outcomes the product for operators. Synthesize what outcomes have been driven, recommend the next best action with a clear why and how, and provide a one-tap path to get it done. • Spend meaningful time with restaurant owners and frontline teams to build deep operator intuition and translate it into shipped product. • Productize playbooks into personalized actions based on each restaurant’s data, configuration, and operating context. • Ship high-impact closed-loop playbooks that turn signals into clear recommendations and one-tap actions. Examples include profit-aware demand capture, self-optimizing menus, dynamic specials that fill slow dayparts, reputation automation, and win-back plays for high-value guests. • Own the foundations for orders, menus, integrations, and reliability so the product is trustworthy at scale.

• Improve our mobile developer experience — from local setup to CI/CD — so engineers across the company can confidently contribute to the Guest App • Build guardrails, tooling, and automation that make shipping changes to thousands of apps safe and reliable • Increase release reliability and app freshness across Apple App Store and Google Play • Strengthen observability, monitoring, and operational workflows to quickly diagnose and resolve issues • Leverage AI tools to build automations at scale across our release and distribution workflows • Partner closely with our internal launch team — power their workflows, hear feedback quickly, and iterate • Contribute directly to the Guest App codebase when platform and product work intersect • Take ownership of cross-cutting technical initiatives from design through production • Provide thoughtful code reviews and technical leadership to raise the bar across the team • Help us build a great team — interview candidates, refer great engineers, and shape engineering culture

Role Description We are excited to hire our first-ever Global Compensation leader to shape and scale our compensation and equity programs to increase our talent density at Owner. Reporting into the VP of People, you’ll partner with Finance, Talent, and other senior leaders to create, implement, and administer compensation programs that attract, retain, and reward exceptional talent across our global team. Compensation includes both cash compensation and equity: your role is to ensure both remain competitive, scalable, and aligned with our business objectives. This is a unique opportunity to build and mature compensation infrastructure at a high-growth company. You'll combine analytical rigor with business acumen to inform compensation approaches, allow the business to operate more efficiently and equitably with offers and merit cycles, and help leaders make informed talent investments. You'll also help team members understand and maximize the value of their total compensation. If you're excited by the opportunity to build, influence, and create lasting impact in a fast-paced, innovative environment, we'd love to meet you. Owner is a global, remote-first company: the majority of our teammates are distributed across North and South America. For this role, you can live anywhere in the United States or Canada. Qualifications - 10+ years of demonstrated experience in compensation or total rewards supporting global organizations, preferably in a start-up environment. - Deep expertise in compensation program design and administration, including salary structures, job architecture, leveling frameworks, market benchmarking, and annual compensation cycles. - Experience managing equity compensation programs, including grant administration, reporting, and employee education. - Strong business and financial acumen, with the ability to translate data into actionable recommendations and influence decision-making. - Exceptional communication and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization. - Proven experience building and scaling compensation programs in high-growth or fast-paced environments. - Excellent analytical, organizational, and problem-solving skills with an acute eye for detail. - Thrived in dynamic, fast-paced startup environments with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team. - Experience with HR tech stack and equity administration platforms; preferably Rippling, Remote, and Carta. Requirements - Own and evolve Owner’s total compensation philosophy, frameworks, and programs to support business growth and talent objectives. - Design, administer, and continuously improve compensation programs, including salary structures, job architecture, career levels, incentive plans, and compensation policies, across multiple countries - US, Canada, Mexico, Colombia, and others. - Lead market benchmarking and compensation analysis to ensure competitive pay practices across global markets. - Partner with Finance and business leaders to develop compensation recommendations that balance market competitiveness, internal equity, and budget considerations. - Lead annual compensation planning processes, including merit cycles, promotions, market adjustments, and compensation budgeting. - Monitor regulatory developments and ensure compensation practices comply with applicable laws and regulations. - Design and implement a competitive equity strategy and policies across countries and roles. - Maintain accurate records of grants, vesting schedules, exercises, and equity holdings while ensuring data integrity across systems. - Develop educational resources and communications that help team members understand the value of equity and ownership at the company. - Prep materials for and make recommendations to the Compensation Committee. Benefits - This role's estimated base salary range is $230k- $260k USD / $240k - $270k CAD, plus a generous pre-IPO equity package. - Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks! Company Description Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe.

• Own the Customer Relationship End-to-End • Protect and Grow Revenue • Be the Consultant They Don't Have • Build the Motion

• Design and evolve scalable brand systems, ensuring consistency, cohesion, and cultural relevance across all surfaces and touchpoints. • Develop innovative concepts and storytelling strategies that drive brand expression and inform system design, setting new standards for quality and impact. • Partner with cross-functional teams, including product, marketing, and external agencies, to deliver creative solutions aligned with business and user goals. • Manage high-profile projects from concept to delivery, maintaining a strategic and hands-on approach to ensure timely, polished outcomes. • Stay informed about industry trends, emerging technologies, and cultural shifts to inspire and inform design decisions. • Maintain high standards of quality and attention to detail in every aspect of design and production, from asset creation to final execution.

• Define and run the Lighthouse strategy and operating model: ICP, value prop, entitlements, and success metrics. • Build a differentiated Lighthouse customer experience across pre-sale, launch, and ongoing value delivery. • Partner tightly with Sales, Launch, Customer Success, Support, RevOps, and Engineering to keep deals moving and customers successful. • Drive the Lighthouse roadmap and ship multi-location capabilities into the one platform (not a fork). • Spend meaningful time with customers in the field and translate signal into shipped outcomes

• Collaborate with G&A leadership to understand business priorities and develop People Ops strategies that drive organizational effectiveness, scalability, and high performance. • Partner with leaders on organizational design, headcount planning, and team structure to support evolving business needs and long-term growth. • Partner with Talent and leadership to attract, develop, and retain top talent across G&A functions; support succession planning, leadership development initiatives, coaching strategies, and career frameworks. • Coach leaders through performance management, feedback, and accountability practices that reinforce a high talent density culture. • Champion initiatives that strengthen Owner’s culture and values while fostering employee engagement and connection across distributed teams. • Support leaders and teams through periods of growth, change, and transformation with thoughtful communication and execution. • Leverage People metrics and insights to identify trends, inform decision-making, and measure the effectiveness of People programs. • Ensure People practices comply with applicable employment laws and support the needs of a distributed and global workforce.

• Build and operate our partnerships across celebrities, influencers, and creators from deal flow and negotiation to creative and results, optimizing for cost-per-new-user • Identify high-leverage creators and customers across YouTube, Instagram, TikTok, podcasts, and emerging channels • Design incentive structures that align creator success with business outcomes • Create a workflow around building long-term relationships with creators and getting them to grow with Owner to drive strong efficiency for the program through negotiating lower than market rates for creators • Establish the right infrastructure and processes to measure and optimize performance for our creator channel • Remain up-to-date on social media trends, technologies, and platforms to continue to optimize the channel • Own the full influencer, creator, and community flywheel from strategy to execution and scale it into a measurable, top-of-funnel growth engine • Own creator-sourced pipeline, customers, and revenue targets • Improve efficiency across other channels through creator partnerships and analyze creator performance to optimize spend allocation • Partner closely with Growth, Brand, Sales, and Media teams to maximize impact • Help creators tell compelling stories about restaurant ownership, entrepreneurship, and growth • Ensure creator content reflects Owner's brand and mission • Surface customer success stories that resonate with creators and audiences alike • Architect a strong network of creators who convert brand recognition into measurable word-of-mouth growth • Partner closely with Brand, Product Marketing, PR, and Sales to ensure product launches, expansions, and cultural moments are systematically amplified through creator/community channels

• Own high-impact lifecycle initiatives end-to-end (from ambiguous goal → design → build → launch → iteration), spanning guest journeys like activation, reactivation, graduation, and loyalty. • Build reliable messaging and data pipelines that power campaign execution (segmentation, scheduling, send-time optimization) across email/SMS/push at scale. • Raise the bar on deliverability and compliance (domain warmup, provider policies, Twilio registration, throttling/guardrails), ensuring we can send safely while maximizing reach and performance. • Establish an experimentation + measurement loop for lifecycle: holdouts, incremental lift, attribution quality, and analytics instrumentation that product and marketing can trust. • Improve platform observability and operational excellence with SLOs, dashboards, alerting, and incident-ready runbooks for business-critical pipelines. • Ship AI-assisted capabilities that make lifecycle marketing more autonomous (e.g., smarter targeting, creative generation, and adaptive campaign optimization), with a bias toward production-ready systems. • Multiply the team through technical leadership: set engineering standards, review designs, mentor engineers, and partner cross-functionally with Product, Data, Marketing, and other GPV Growth teams.