Role Description Remote VA is looking for a motivated Administrative Assistant to provide comprehensive support to our team. This position involves managing schedules, coordinating communications, organizing files, and assisting with various administrative duties to help the company run efficiently. Key Responsibilities: - Manage and coordinate calendars and appointments. - Prepare and organize reports, documents, and correspondence. - Handle email communications and respond appropriately. - Maintain organized digital and physical filing systems. - Assist with data entry and record keeping. - Provide support for meetings, including note taking and follow-up tasks. - Collaborate with team members to ensure smooth operational workflows. Qualifications - Proven experience as an Administrative Assistant or in a related administrative role. - Excellent organizational and multitasking abilities. - Strong communication skills, both written and verbal. - Proficiency with office software such as Microsoft Office Suite or Google Workspace. - Ability to work independently and remotely with minimal supervision. - Attention to detail and problem-solving skills. - Reliable internet connection and suitable remote work environment. Benefits - Long-Term Stability: We focus on placing qualified professionals in long-term roles with trusted and reputable clients. - Competitive Monthly Salary: Earn a stable income in USD, with opportunities for rate increases based on performance. - Work-from-Home Flexibility: 100% remote setup — no commute, no traffic, no stress. - Career Growth & Training: Access to continuous learning opportunities, tools, and mentorship to help you level up your skills. Work Arrangement - Remote / Full-Time - Schedule: Monday – Friday | 10:00 AM – 6:00 PM EST How to Apply If you meet the qualifications and are ready to join a professional and supportive remote team, please fill out the form below: Application Form

• Assist with general administration across the business • Coordinate calendars, meetings, and appointments • Prepare documents, reports, and business correspondence • Maintain organised filing systems and records • Conduct basic research and administrative tasks as required • Manage incoming calls and enquiries • Update CRM systems and operational databases • Liaise with suppliers and customers regarding routine matters • Support onboarding administration and account setup activities • Log, monitor, and track internal support requests • Assist with user account and access management • Maintain accurate data across internal systems

Role Description The Dispatcher is responsible for coordinating and managing non-emergency medical transportation (NEMT) trips to ensure timely, safe, and efficient service for members. This role serves as the central point of communication between drivers, facilities, schedulers, and transportation platforms, ensuring all trips are executed according to company standards, payer requirements, and member needs. Key Responsibilities - Trip Intake and Review: - Receive scheduled trip requests via Zoho Desk and MOVI. - Review trip details for accuracy, including pickup/drop-off times, locations, level of service, and special accommodations. - Verify eligibility, authorization, and trip readiness prior to dispatch. - Driver Coordination: - Assign trips to drivers based on availability, vehicle type, location, and service level. - Communicate trip details clearly to drivers, including changes, special instructions, or urgent requests. - Monitor driver status throughout the day to ensure adherence to schedules. - Real-Time Dispatch Management: - Track active trips and monitor on-time performance. - Address delays, no-shows, cancellations, and breakdowns in real time. - Provide drivers with routing guidance and support as needed. - Serve as a point of contact for doctor offices, facilities, staff, and family members regarding transportation status. - Provide ETA updates and resolve service concerns promptly and professionally. - Coordinate with facilities for wait times, return trips, and same-day changes. - System Documentation: - Enter and update trip statuses in dispatch and transportation management systems. - Accurately document incidents, delays, cancellations, and service issues. - Ensure all required trip notes and compliance documentation are completed. - Problem Resolution: - Proactively identify and resolve scheduling conflicts, missed trips, or coverage gaps. - Escalate issues appropriately and collaborate with schedulers and management to ensure continuity of service. - Support after-hours or urgent trip needs when required. Qualifications - Experience in transportation, logistics, or dispatch operations required. - Strong organizational and time-management skills. - Proficient in using scheduling and management software (e.g., Zoho Desk, MOVI, PCC). - Excellent communication and interpersonal skills. - Ability to handle multiple tasks and adapt to changing priorities. - Familiarity with healthcare scheduling and transportation coordination is preferred. - Familiarity with NEMT operations, driver coordination, and compliance requirements is a plus. Key Competencies - Attention to detail - Problem-solving skills - Effective coordination and teamwork - Customer service orientation - Familiarity with medical terminology and insurance processes - Comfortable working U.S. hours - Remote work from home Fraud Disclaimer ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

Welcome and assist visitors while managing phone calls and maintaining an organized reception area. Perform light administrative tasks and coordinate with departments to ensure smooth visitor experiences.