• AI Knowledge Management • Development and ownership of the company-wide knowledge management strategy • Build, maintain and evolve the central knowledge base (e.g. Guru or similar platforms) • Editorial quality assurance and structuring of content according to defined content standards • Ensuring documentation obligations in accordance with the EU AI Act • Voice Bot & Chatbot Readiness • Responsible for technical and content-related bot readiness • Build and maintain intent hierarchies, prompt templates and retrieval strategies • Continuous improvement of bot response quality through testing and analysis • Technical interface between the knowledge team, bot development and data science • Content Architecture • Design of a scalable, multilingual and multi-channel content architecture • Develop governance rules for content ownership, review cycles and quality standards • Monitoring knowledge gaps based on bot performance metrics • Project Management – Transformation & AI Strategy • Independent planning and management of strategic AI and transformation projects (end-to-end) • Stakeholder and risk management as well as preparation of business cases • Build and maintain project structure plans, milestone plans and status reports

• Design and run short multi-turn conversations (typically 1–5 turns) intended to test AI personalization behavior • Create prompts grounded in realistic personal scenarios to evaluate contextual understanding • Review AI responses to determine whether personalization is correctly applied • Check grounding quality to ensure the model does not invent unsupported claims about the user • Evaluate integration quality — confirming personal signals are used naturally (not forced or robotic) • Compare two responses side-by-side and determine which is more helpful, natural, and relevant • Write clear, structured rationales explaining rankings and referencing specific conversation turns • Verify debug information showing whether correct data sources were used • Maintain strict workflow hygiene (including deleting evaluation conversations when required)

• Own Antenna's social media presence across organic and paid channels — including content creation, community engagement, paid social campaigns (Meta, LinkedIn), and performance reporting — while expanding to new channels and formats, including social video • Lead end-to-end production of The Signal, Antenna's monthly newsletter, in close collaboration with the VP, Marketing & Communications • Manage and execute the blog content pipeline — writing, editing, publishing, and optimizing posts using insights produced by the data and insights team • Own and maintain the editorial calendar across all content channels, creating on-brand content and coordinating with cross-functional stakeholders including Product Marketing, Insights, and executives to keep every workstream on track • Promote Antenna's quarterly reports and syndicated insights across owned, shared, and paid channels • Manage relationships with external vendors including freelancers and agencies as needed

• You will be going over reported content which will include; comments, chats, strong graphic images, videos and audio files. • Using moderation guidelines, it will be your decision if the user-generated content has broken the community policies or not. • You may also need to escalate harmful content to ensure continued protection of the users and brand. • Moderate in accordance with Social Element and client-specific guidelines • Reviewing content across multiple formats, including voice chat audio, videos, comments, etc. • Keep up to date with notifications of any new changes in the guidelines or our systems • Carry out moderation and training according to the times scheduled in the project schedule • Be resilient when reviewing content that may be unexpected, highly sensitive, intense or challenging • Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats) • Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues