zvoove

• Proactive customer engagement: You initiate regular conversations with existing customers, analyze their needs, and translate insights into concrete recommendations for action • Product consulting & adoption: You advise on our SaaS portfolio, identify adoption gaps, and support customers in implementing new modules • Churn prevention: You detect risk signals early and develop measures to stabilize accounts — in close coordination with Product, Support and Sales • Upsell & cross-sell: You identify opportunities for additional products, prepare tailored proposals, and support customers through to closing • Reporting: You maintain CRM data carefully and provide structured customer feedback to Product Management

• Support multiple engineering projects across AI-powered applications, SaaS platforms, and cloud-native solutions • Build services, APIs, automation and internal tools • Run cloud infrastructure, deployments, observability and production operations • Deploy and troubleshoot ECS Fargate workloads, including task definitions, services, load balancers, IAM roles, logs, scaling and deployment behavior • Handle IAM, least privilege, secrets, logs, metrics, alarms, failed deployments, configuration issues, networking problems and runtime incidents

• Build backend services, APIs, internal tools, lightweight UI/admin screens, automation, job runners, integrations, and customer-specific configuration around the data • Ingest, validate, transform, and document ERP, API, SQL, file, and cloud data; map product-defined KPIs to available sources and identify gaps or inconsistencies • Create validated, analysis-ready datasets with consistent schemas, reproducible transformations, and clear naming for reporting, APIs, product features, and customer-facing analytics • Deploy and operate reliable cloud solutions, preferably AWS, owning monitoring, alerts, failure handling, performance, cost, and operational reliability

• AI Knowledge Management • Development and ownership of the company-wide knowledge management strategy • Build, maintain and evolve the central knowledge base (e.g. Guru or similar platforms) • Editorial quality assurance and structuring of content according to defined content standards • Ensuring documentation obligations in accordance with the EU AI Act • Voice Bot & Chatbot Readiness • Responsible for technical and content-related bot readiness • Build and maintain intent hierarchies, prompt templates and retrieval strategies • Continuous improvement of bot response quality through testing and analysis • Technical interface between the knowledge team, bot development and data science • Content Architecture • Design of a scalable, multilingual and multi-channel content architecture • Develop governance rules for content ownership, review cycles and quality standards • Monitoring knowledge gaps based on bot performance metrics • Project Management – Transformation & AI Strategy • Independent planning and management of strategic AI and transformation projects (end-to-end) • Stakeholder and risk management as well as preparation of business cases • Build and maintain project structure plans, milestone plans and status reports

• Collaborate with Product: Translate product goals into actionable, outcome-focused technical plans • Lead technical direction across multiple initiatives: design, trade-offs, platform development, and system integrity • Own architecture: define clear technical patterns and frameworks that balance speed with maintainability • Be an escalation point for engineers: support teams in resolving complex technical issues • Elevate engineering quality: strengthen testing, CI/CD, release practices, observability, and performance • Drive operational excellence: lead incident response, security improvements, and reliability reviews • Advance AI transformation in engineering: support the team in effectively using AI tools across the SDLC • Foster technical growth of teams: mentor technical leads and senior engineers

• HR Reporting & KPI-Management • Aus bau , Pflege und Weiterentwicklung eines internationalen People-Reporting-Dashboards ( Personio /Power BI) inkl. regelmäßiger und Ad-hoc-Auswertungen für Management, PE-Gesellschaft und People Business Partner • Definition, Monitoring und Kommentierung relevanter HR-KPIs inkl. Auswertung der Umsatz-/EBITDA-Zielerreichung für variable Vergütung • Sicherstellung von Datenqualität und -konsistenz über alle Länderentitäten hinweg • Personalkosten-Controlling • Personalkosten-Planung, -Budgetierung und 12-Months-Rolling-Forecast (FTE- und Kostenentwicklung nach Group, Entities , Functions ) inkl. laufender Plan-Ist-Abweichungsanalyse • Enge Zusammenarbeit mit dem Finance-Team bei der integrierten Unternehmensplanung (IBP/XP&A) • Aufbereitung von Personalkosten für Investoren- Reportings , Board Decks und Due-Diligence-Prozesse • Workforce Planning & Analytics • Strategische Personalplanung (Headcount, Skill -Gap-Analysen, Szenarioplanungen ) sowie Entwicklung von People-Analytics-Lösungen zur datengetriebenen HR-Steuerung • Analyse von Recruiting- Funneln und Time- to -Fill-Kennzahlen zur Optimierung der Hiring -Effizienz • HR-Systemlandschaft & Prozesse • Steuerung und Weiterentwicklung der HR-Systemlandschaft (HRIS, Payroll, BI-Tools inkl. KI) sowie Sicherstellung einer standardisierten Datenbasis über alle internationalen Entitäten • Implementierung von HR-Prozessen gemäß PE- Governance -Anforderungen und Koordination mit lokalen HR-Teams zur Einhaltung globaler Reporting-Standards

• Process Discovery: Du arbeitest eng mit den Teams zusammen, um bestehende Abläufe in Sales, CS und HR gemeinsam zu verstehen und Potenziale zu identifizieren • AI-First Redesign: Du denkst Prozesse von Grund auf neu: Welche Schritte lassen sich automatisieren? Wo kann ein Agent Routineaufgaben übernehmen, damit Menschen sich auf das Wesentliche konzentrieren? • Hands-on Umsetzung: Du baust Prompts, Automatisierungen und KI-gestützte Workflows – mit Tools wie Claude, n8n, Salesforce-AI-Features und anderen • Enablement: Du schulst Teams, dokumentierst Best Practices und machst KI im Unternehmen greifbar und nutzbar • Stakeholder Management: Du bringst unterschiedliche Funktionen auf einen Nenner – von Sales über CS bis HR – und kommunizierst klar auf allen Ebenen

• You therefore have a direct impact on our customers' satisfaction. • This also strengthens our long-standing successful partnerships and contributes to zvoove's continued success. • Through your open and customer-focused manner, you provide our payroll customers with the necessary (technical) support for all support inquiries. • You are responsible for configuring our software for customers, independently analyzing problems and responding to user requests — by phone, email or remote access — and carefully documenting all processes. • You assist our customers with everyday questions about our software and support them both during onboarding and in successfully preparing their payroll. • Building and continuously expanding expert knowledge of our products comes naturally to you. • Through your interaction with customers, colleagues, sales and the product team you form an important interface and increase the value of our services. • After successful onboarding, you conduct seminars for our customers (online or in person) and thereby effectively further-train our users.

• In your role as Personnel Services Specialist (m/f/d) - zvoove Payroll, your mission is to act as the primary contact for our customers for any questions related to zvoove Payroll and to ensure timely problem resolution. • You will have a direct impact on our customers' satisfaction. • By doing so, you will also strengthen long-standing successful partnerships and contribute to zvoove’s continued success. • With your open and customer-focused manner, you provide our customers with the necessary (technical) support for payroll and salary administration in all support inquiries. • You are responsible for configuring our software for customers, independently analyzing issues, responding to user requests by phone, email or remote access, and carefully documenting all processes. • You support our customers with everyday questions about our software and guide them through onboarding as well as the successful preparation of their payroll. • Building and continuously expanding expert knowledge of our products is a matter of course for you. • Through your interaction with customers, colleagues, sales and the product team, you form an important interface and increase the value of our services. • After successful onboarding, you will conduct seminars for our customers (online or in person) to further train our users successfully.

• Responsible for end-to-end product development of the zvoove Go digital platform • Roadmap & Delivery: define the vision and drive operational execution within an international team • Integration Management: orchestrate interfaces to 4+ ERP systems • Multi‑Market Coordination: prioritize features across the Netherlands (NL), Austria (AT) and Switzerland (CH) • Stakeholder Management: operational coordination with external partners and internal teams • Multi‑Persona Product Thinking: balance needs across two portals