Social Element

• Identify, design, and deploy AI-driven solutions to optimize internal workflows. • Serve as internal AI champion evaluating operations and building tools. • Act as the "director" of development guiding AI generated code. • Rigorously test AI-generated workflows to ensure stability and data accuracy. • Establish feedback loops to continuously improve deployed tools based on user performance.

• Identify, design, and deploy AI-driven solutions that solve core business challenges and optimize internal workflows. • Serve as our internal AI champion; continuously evaluating our operations and building tools that drive efficiency, automation, and scale. • Bridge the gap between abstract business needs and functional, AI-powered systems. • Leverage modern vibe-coding platforms and low-code/no-code ecosystems to rapidly prototype and deploy scalable solutions.

Role Description As the Trust & Safety Lead, you will act as an external strategic advisor on trust & safety, driving forward both our strategic vision and our external reputation. You’ll guide how we – and our clients – respond to the biggest digital safety challenges of 2026. - Represent Social Element at conferences, working groups, and forums. - Build relationships with regulators, platforms, and industry leaders. - Share thought leadership through talks, whitepapers, articles, or research. - Develop and propose event calendars and speaking opportunities. - Review, advise, and evolve our moderation and digital risk processes. - Develop frameworks, playbooks, and best-practice materials for clients and internal teams. - Advise leadership and Head of Wellbeing to promote safety and resilience internally. - Be a strategic consultant to global brand clients. - Translate policy, regulation, and trends into actionable plans for agency teams and clients. - Advise on urgent issues (e.g., harmful content, reputational threats, platform policy changes). - Educate teams on safety regulations and emerging policies. Qualifications - Significant experience working with companies to advise on trust & safety, online risk, content moderation, or platform/regulator policy. - Credible presence and positive reputation in the trust & safety field. - First-hand experience navigating complex online harms and advising large brands or platforms. - Up-to-date expertise on UK, EU, US, and global online safety regulations and best practices. - Excellent communicator; able to translate complexity into confident, clear action for colleagues and clients. - Portfolio/evidence of public work (thought leadership, talks, articles). Requirements - Experience in trust & safety advisory roles. - Strong public speaking and thought leadership capabilities. - Ability to navigate complex online environments. - Knowledge of current online safety regulations. How To Apply If you are interested, please share your CV in addition to a short note on your relevant experience.

• Respond to complaints and queries engaging the online audience • Ensure a welcoming and judgment-free environment • Review graphic images and written content to ensure guidelines compliance • Connect with brand's audiences for the French Canadian markets

• Connect with a brand's audiences for the Korean markets • Address customer inquiries and comments in a timely, professional manner • Engage across multiple platforms like TikTok, Instagram, Facebook • Manage and grow an online community • Ensure a welcoming and judgement-free zone

• Connect with a brand's audiences for the Korean markets • Address customer inquiries and comments • Engage across multiple platforms like TikTok, Instagram, Facebook • Ensure a welcoming and judgement-free zone for consumers • Manage and grow an online community

• Connect with a brand's audiences for the Korean markets • Address customer inquiries and comments in a timely and professional manner • Engage across multiple platforms like TikTok, Instagram, Facebook • Manage and grow an enthusiastic online community • Ensure a welcoming and judgment-free zone in social feeds

Role Description We are looking for a Gaming Moderator for Italian on a globally recognised gaming brand. Gaming Moderators keep users' gaming experience safe, enjoyable, and inclusive, ensuring players of all ages feel comfortable and confident when using our client’s gaming platforms. - Ensure all user-generated content is free of illegal, hate speech, and harmful content. - Make strong judgement calls in ‘policy grey areas’ to keep the community harm-free. - Work through high volumes of content while safeguarding the community. - Build a secure and protected gaming environment for all gamers. - Maintain brand reputation and community safety. What You’ll Do: - Review reported content in Italian and English, including comments, chats, graphic images, videos, and audio files. - Decide if user-generated content has broken community policies based on moderation guidelines. - Escalate harmful content to ensure user and brand protection. - Moderate in accordance with Social Element and client-specific guidelines. - Stay updated with notifications of any new changes in guidelines or systems. - Carry out moderation and training according to the project schedule. - Be resilient when reviewing unexpected, highly sensitive, or challenging content. - Inform Supervisors or project management of any technical or content issues. Working Hours - Approx. 30 hours per week, Wednesday - Sunday, 12am-10am UK time. - Must be available throughout August for increased hours. Qualifications - Excellent Italian and English language skills with outstanding reading abilities. - Experience in moderation, community management, or a strong familiarity with gaming. - Knowledgeable in navigating various social platforms (TikTok, Twitch, Discord, Facebook, Instagram, etc.). - Comfortable using a variety of technologies, apps, and online/cloud platforms. - Self-disciplined in managing time while working remotely. Requirements - Operating system: Windows 11 / MAC OS X version 14 (Sonoma) or higher with Admin credentials. - At least 8GB RAM (16GB recommended). - Secure home-based broadband Internet connection (minimum 20 Mbps download and 1 Mbps upload; 50 Mbps download and 5 Mbps upload recommended). - 40 GB available HDD (SSD recommended). - A Webcam and headset. - Android or iOS device for 2FA. - Touchscreen monitor without a keyboard and mouse is not allowed. Benefits - Work remotely with flexible hours. - Be part of a dynamic and inclusive team. The Hiring Process - Online Assessment. - Behavioural interview with a Talent Team Member. Social Element Values - Bring the joy: Radiate energy and create an uplifting atmosphere. - Trusted Pioneers: Driven by curiosity and leading with innovative ideas. - Everyone’s welcome: Create an inclusive and respectful environment. - We’ve got you: Professional, reliable, and smart problem-solvers. - Genuine humans: Compassionate, honest, and real. How To Apply Simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). Make sure to include the following details in your cover letter/video: - Details of your personal/professional experience related to this work. - Why you are interested in being part of our team at Social Element. We are excited to receive your application!

• You will be going over reported content which will include; comments, chats, strong graphic images, videos and audio files. • Using moderation guidelines, it will be your decision if the user-generated content has broken the community policies or not. • You may also need to escalate harmful content to ensure continued protection of the users and brand. • Moderate in accordance with Social Element and client-specific guidelines • Reviewing content across multiple formats, including voice chat audio, videos, comments, etc. • Keep up to date with notifications of any new changes in the guidelines or our systems • Carry out moderation and training according to the times scheduled in the project schedule • Be resilient when reviewing content that may be unexpected, highly sensitive, intense or challenging • Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats) • Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues

• As an Account Director, you will provide day-to-day management of an xxx account. • You will have fantastic communication and client management skills. • You’ll be able to inspire and lead your client portfolio to create best-in-class work, and have sound business acumen to find and develop new opportunities across your accounts. • You will be the day to day lead within your portfolio of clients, knowing their business strategy and objectives and be able to work with them strategically to get the best results. • You will have experience in social media marketing, and be able to draw on this expertise to guide your clients and the wider agency team to create the best social-first work for your client. • You have fantastic communication skills, you are able to confidently lead meetings with senior stakeholders, as well as manage up to the Head of Client Services to keep them up to date with the day to day running's of the account, and know when to add them to key meetings. • You have sound financial acumen, you will be confident managing large scopes, keeping forecast up to date, scoping out new projects and following internal finance processes to ensure Client Partner is aware of any changes on the account. • You will be confident working with Project Managers and Account Managers to deliver large projects - ensuring these are scoped and resourced correctly, keeping a close eye on overburn and delivery deadlines.