Senior Default Servicing Specialist At Point we are working together towards one common goal: making homeownership more valuable. Department: Servicing Local or 100% Remote About Point ✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals. ✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. ✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers. ✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area. ✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. About the role The Senior Default Servicing Specialist is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures. Your responsibilities - Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies. - Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties. - Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes. - Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards. - Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills. - Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards. - Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries. - Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices. - Investor communication and reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments. - System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends. About you - Subject Matter Expertise: 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation. - Foreclosure & Title Mastery: Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues. - Subservicer Oversight: Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards. - Regulatory Compliance: A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation. - Strategy & Analysis: Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios. - Communication & Partnership: Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers. - Mentorship: Experience coaching team members and a natural ability to transfer technical knowledge to the broader team. - Education: Bachelor’s degree (B.S.) required. Our benefits - Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay. - Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. - Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. - Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor. Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary): - Tier 1 | San Francisco Bay Area, New York, and Seattle | $128,250 - $141,750 - Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $111,150 - $122,850 - Tier 3 | All other US metro areas | $100,700 - $111,300 This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation. Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

Role Description The Specialist, Brain Health Programs will assist in the development and implementation of the Association’s brain health program portfolio, including education programs, awareness campaigns, and other community engagement efforts. A major focus will be aggressive implementation and promotion of the Association’s Brain Health At Work program as part of the larger Community Recognition Program. The successful applicant will provide project coordination, program development assistance, logistical and operational support, and data management. This position will interact considerably with other members of the Public Health team, co-workers in other Association departments, businesses, and external partners. This position reports to the Director, Brain Health Programs and can be remote with travel up to 10% percent. Essential Duties & Responsibilities - Assist with development, launch, maintenance, evaluation, and expansion of the Association’s portfolio of brain health programs, including coordination of logistics. - Coordinate and manage the day-to-day operations of the Association’s Community Recognition workplace initiative (Brain Health At Work) by supporting processes for field staff, facilitating communication with external participants, tracking and reporting data, assisting in the creation of program resources, and implementing strategies and tactics to aggressively grow the program. - Monitor the promotion and usage of brain health resources and tools, such as the Brain Health Habit Builder. - Undertake tasks, as assigned, to further the goals of the Association’s brain health work, including managing processes for development or expansion of products and preparation of materials for meetings and webinars. - Perform other duties as assigned. Qualifications - Excellent written/oral communications skills and interpersonal skills are essential. - Detail oriented and highly organized with effective time management. - Ability to work both within a team and independently, and to follow directions. - Experience with program or content development for consumers. - Experience engaging with businesses/workplaces. - Strong computer skills (MS Office, video conferencing, databases); familiarity with customer relationship management (CRM) platforms and publishing software is a plus. - Ability and willingness to work occasional evenings and weekends as needed for the job. - Ability and willingness to travel up to 10%. Requirements - Bachelor’s degree in public health or related field; master’s degree preferred. - 1-3 years professional experience working in public health, program development or program management. Benefits - Comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave. - Annual Cultural & Heritage Day and Volunteer Day of their choosing. - Gold standard 401(k) retirement plan. - Full-time employees (37.5 hours/week) will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

Role Description We have an immediate opening for a Daily Reconciliation Specialist – Payments Department to join our remote team at US Fertility. - Conduct daily reconciliation of financial data, including bank accounts, cash transactions, and other financial records. - Compare and verify the accuracy of data from various sources, such as bank statements, internal systems, and third-party platforms. - Investigate and resolve discrepancies. - Analyze discrepancies and work closely with relevant departments such as finance, accounting, Revenue Cycle, and operations to identify the cause and rectify the issues. - Maintain clear and concise documentation of reconciliation activities, investigations, and resolutions. - Prepare regular reports summarizing reconciliation results, outstanding issues, and resolution progress. - Document reconciliation procedures, workflows, and best practices to maintain an effective and standardized process. - Identify opportunities to streamline reconciliation processes, enhance efficiency, and reduce errors. - Run credit card payments through the virtual terminal. - Knowledge of insurance contract requirements and US Fertility Financial Programs. - Review and make corrections to patient accounts to ensure patient satisfaction. - Reconcile daily work to bank deposit. - Apply denials and deductibles to patient accounts per electronic remittance. - Assist with any QA functions that need attention prior to month-end. - Post insurance, patient, collection, and miscellaneous payments to the practice management system. - Assist other department functions as a backup. Qualifications - Associate degree in accounting, business, or medical billing certificate. High School Diploma acceptable with appropriate hands-on experience. - Minimum 1 year of specialized experience with medical billing certificate, or minimum 2 to 3 years’ experience without billing certificate. - Ability to access, input, and retrieve information from a computer. Medical software program experience required. - Knowledge of office procedures and office machines (i.e., computer, fax, copier, etc.). - Proficiency in a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MSWord, Excel, PowerPoint). - Ability to demonstrate good judgment. - Ability to communicate accurately and concisely. - Ability to remain calm and poised under stress. - Ability to work extended hours on the week of the close to ensure closing. - Must have a high level of interpersonal skills to handle sensitive and confidential information. Benefits - Medical, dental, and vision insurance. - 401(k) with company match. - Tuition assistance and professional development support. - Performance-based bonus opportunities. - Generous paid time off, paid holidays, and paid parental leave. - Life and disability benefits. - Fertility Discount Program. - Employee wellness and recognition programs.

Role Description As an Inpatient Auditing Specialist, you will be instrumental in addressing consulting and educational needs related to: - Coding quality - Compliance assessments - External payer reviews - Coding education - Coding workflow operations reviews In this role, you will: - Offer meaningful information tailored to exceed customer expectations - Actively identify and present solutions for customer issues - Perform inpatient facility coding audits according to scope of work - Provide rich and concise rationale explaining identified changes - Keep abreast of regulatory changes - Organize and prioritize multiple cases concurrently - Provide coder education via the auditing process - Function in a professional, efficient, and positive manner - Adhere to the American Health Information Management Association’s code of ethics - Exhibit professionalism, flexibility, dependability, desire to learn, commitment to excellence, and commitment to profession - Demonstrate strong organizational, teamwork, and leadership skills This role is fully remote with a flexible schedule, allowing you to help shape the future of healthcare from your own workspace! Qualifications - 5+ years of facility inpatient coding experience and/or auditing - CCS (preferred), RHIA or RHIT preferred - Maintain 95% DRG accuracy rate - Experience with various software including Epic, Cerner, and other prevalent EMRs Requirements - Minimum of three years of auditing experience - Proficient in conducting rebill second-level reviews, including cases involving: - Myocardial infarction (MI) - Cerebrovascular accidents (CVA) - Mortality reviews - Query validation - HAC/PSI analysis - Experience with Dolbey Fusion and Trucode is preferred Benefits - Medical, Dental, Vision, 401k Savings Plan w/match - 2 weeks of paid time off - Paid Holidays, Floating Holidays - Free CEUs every year - Stipend provided to assist with education and professional dues (AHIMA/AAPC) if applicable - Equipment: monitor, laptop, mouse, headset, and keyboard - Comprehensive training led by a credentialed professional coding manager - Exceptional service-style management and mentorship