• Support the ongoing development, implementation, and operation of Kraken’s IT General Control (“ITGC”) oversight and technology governance framework across regulated entities and core operational environments. • Partner with Product, Engineering, Data, Finance, Compliance, and operational teams to identify, assess, and manage risks arising from system, infrastructure, process, or data changes impacting regulatory or operational control environments. • Support the operation and continuous enhancement of governance processes relating to: - IT general controls; - technology change management; - operational resilience; - implementation readiness; - testing and validation; - and post-implementation oversight. • Assist in the development and maintenance of policies, procedures, workflows, standards, and governance documentation supporting operational risk management and technology governance activities. • Support the maintenance and refinement of critical systems inventories, regulatory-critical datasets, data dependencies, and associated governance artefacts. • Review and analyse the effectiveness of IT general controls, testing standards, implementation readiness controls, and post-implementation validation processes across operational and regulatory control environments. • Support the execution and review of post-implementation validation activities and assist in the investigation, escalation, and remediation of identified control issues, operational incidents, or reconciliation variances. • Assist in the development and operationalisation of workflow tooling, data governance controls, and technology-enabled oversight processes designed to support scalable governance and operational risk management. • Help develop and implement performance metrics supporting the monitoring, reporting, escalation, and management of technology and operational risks. • Work with second line of defence teams to support the development and maintenance of a consistent framework for identifying, measuring, mitigating, monitoring, and managing technology and operational risks. • Support the embedding of a strong risk culture across operational and technology functions, where effective risk management forms part of day-to-day decision making and operational processes. • Work with Internal Audit, Compliance, Risk, Finance, Engineering, Data, and external assurance providers to support periodic reviews of operational processes and IT general controls, including testing, validation, evidence gathering, and reporting activities. • Assist in the preparation of governance reporting, management information, committee materials, audit evidence, and regulatory submissions relating to technology governance and operational control frameworks. • Support liaison and co-ordination between Kraken’s regulated entities and Group functions in relation to technology change, operational dependencies, governance processes, audit activities, and remediation initiatives. • Support adherence to enterprise risk management frameworks and IT-related policies, standards, and procedures.

• You will be the hands-on builder behind our campaign engine — translating campaign briefs into well-built, well-measured Marketo programmes that launch on time, on brief and on budget. • You will be part of the Marketing Operations team that acts as the operational backbone for the BU Marketing Team, working closely with the Campaign Operations Consultant to deliver always-on campaign execution across Marketo, MS Dynamics and Demandbase. • You will support the Campaign Operations Consultant on day-to-day campaign delivery, deputise for them on BAU activity where needed, and act as a go-to point for other marketers across Workday Product on campaign build standards, reporting and best practice. • You will own campaign QA, ensuring every campaign is tested, deliverable, on-brand and behaves as briefed before it goes live. • You will design and build Marketo smart campaigns, engagement programmes and operational flows that scale repeatable campaign patterns (welcome journeys, nurture streams, re-engagement, event follow-up, lead routing). • You will continually look for opportunities to templatise and automate repeat work so the team can move faster without sacrificing quality. • You will be the team's champion for campaign hygiene: UTM tagging, campaign naming conventions, folder structures, program/channel mapping in CRM, list and segmentation hygiene, and lead source attribution. • You will support campaign reporting in Marketo for live campaigns — campaign member status, lead flow, conversion rates, channel performance and pacing against target.

• Build and maintain strong, trust-based relationships with guests • Support daily operations across departments including Maintenance and Housekeeping • Manage reservations, guest communication, and day-to-day operational tasks • Use our PMS and internal tools to coordinate information effectively • Ensure smooth processes and consistently high service standards • Solve problems quickly while delivering exceptional guest experiences • Use AI tools to improve operational efficiency, automate repetitive tasks, and support data-driven decision-making processes.

• Support the UK Market from Brazil • Build and maintain strong, trust-based relationships with guests • Support daily operations across departments including Maintenance and Housekeeping • Manage reservations, guest communication, and day-to-day operational tasks • Use our PMS and internal tools to coordinate information effectively • Ensure smooth processes and consistently high service standards • Solve problems quickly while delivering exceptional guest experiences • Use AI tools to improve operational efficiency, automate repetitive tasks, and support data-driven decision-making processes