• You will be the hands-on builder behind our campaign engine — translating campaign briefs into well-built, well-measured Marketo programmes that launch on time, on brief and on budget. • You will be part of the Marketing Operations team that acts as the operational backbone for the BU Marketing Team, working closely with the Campaign Operations Consultant to deliver always-on campaign execution across Marketo, MS Dynamics and Demandbase. • You will support the Campaign Operations Consultant on day-to-day campaign delivery, deputise for them on BAU activity where needed, and act as a go-to point for other marketers across Workday Product on campaign build standards, reporting and best practice. • You will own campaign QA, ensuring every campaign is tested, deliverable, on-brand and behaves as briefed before it goes live. • You will design and build Marketo smart campaigns, engagement programmes and operational flows that scale repeatable campaign patterns (welcome journeys, nurture streams, re-engagement, event follow-up, lead routing). • You will continually look for opportunities to templatise and automate repeat work so the team can move faster without sacrificing quality. • You will be the team's champion for campaign hygiene: UTM tagging, campaign naming conventions, folder structures, program/channel mapping in CRM, list and segmentation hygiene, and lead source attribution. • You will support campaign reporting in Marketo for live campaigns — campaign member status, lead flow, conversion rates, channel performance and pacing against target.

• Build and maintain strong, trust-based relationships with guests • Support daily operations across departments including Maintenance and Housekeeping • Manage reservations, guest communication, and day-to-day operational tasks • Use our PMS and internal tools to coordinate information effectively • Ensure smooth processes and consistently high service standards • Solve problems quickly while delivering exceptional guest experiences • Use AI tools to improve operational efficiency, automate repetitive tasks, and support data-driven decision-making processes.

• Support the UK Market from Brazil • Build and maintain strong, trust-based relationships with guests • Support daily operations across departments including Maintenance and Housekeeping • Manage reservations, guest communication, and day-to-day operational tasks • Use our PMS and internal tools to coordinate information effectively • Ensure smooth processes and consistently high service standards • Solve problems quickly while delivering exceptional guest experiences • Use AI tools to improve operational efficiency, automate repetitive tasks, and support data-driven decision-making processes

Role Description You've built ops from scratch before. You know what it looks like when nothing exists yet — and you know how to fix it. You've been the person a scaling business relied on to hold everything together. You've built the processes, managed the people, navigated the compliance complexity, and kept the clients happy — often all at once. You didn't inherit a finished system. You built one. If that sounds like your career so far, C-Serv is looking for you. The opportunity: - C-Serv is a global IT consulting and workforce solutions firm, operating across 10+ countries. - We need someone to own the operational engine that makes every consultant engagement work: onboarding, compliance, client relationships, and the team behind it all. - This is a senior role with real scope, managing a team of three: a Consultancy Engagement Lead and two Consultancy Engagement Coordinators. - You will be the primary escalation point between the delivery function and the CEO. What you'll own: - Consultant lifecycle end to end: onboarding, check-ins, contract renewals, offboarding. - Multi-country compliance and EOR management: managing EOR provider relationships, visa and right-to-work processes, payroll accuracy, country-specific compliance. - Client operations: primary point of contact for client escalations, invoicing coordination, PSA administration, vendor and IT management. - Your team: setting the standard, running weekly 1:1s, developing each person, and building a high-performing team. Qualifications - Experience as an early ops hire in a scaling firm, preferably in professional services. - Managed EOR providers across 3+ countries, including at least one high-complexity market (Saudi Arabia, Egypt, UAE, or equivalent). - Managed and developed people, with a proven track record of team building and individual growth. - Financially sharp, comfortable in Excel, able to track utilisation, PTO liability, invoicing, and expenses. - Experience working inside a PSA platform (Certinia, Kantata, HaloPSA, or equivalent) in a live environment. - Exposure to employment law, able to read contracts, flag issues, and know when to call a lawyer. - Experience in a start-up or early-stage business, with a proactive work ethic. - Extremely organised, able to manage multiple workstreams and time zones. Benefits - Competitive Package. - Fully remote, work from anywhere in the UK. - A genuine seat at the table in a business that's building something real. - Direct access to leadership, no politics, no layers. - A team to lead and develop from day one. - The autonomy to build the function the right way. - A company that is values-led, DEI-committed, and 100% woman-owned. Company Description C-Serv was founded in the UK in 2013. We help technology-led organisations scale high-performing teams across borders, operating across 50+ countries in cybersecurity, cloud, networking, AI, and engineering. We're not a traditional recruiter. We build long-term technology delivery capability for our clients and hold ourselves to the same standard we set for the teams we place. Success Crafted Through Connection.