OGC Global

• Support in execution of quantitative research and consulting projects from start to finish: Project design and preparation • Financial Modeling • Data analysis • Building insights-based reports • Client Communication and engagement including building and delivering decks and reports • Develop data science solutions for clients and our internal team including: Build, deploy and automate various models (classification, regression, forecasting) • Transform large volumes of data from internal and external systems in a manner suitable for analysis • Research new data sources, analytical tools, and DC methodologies • Provide an expert point of view on analytical techniques and guidance to other analysts and our sales directors • Work with our team on interdisciplinary projects using math, statistics and machine learning, to derive structure and insights from raw data across various industry sectors and help solve real world problems • Work with the team to turn complex models into user-focused visualizations

• Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management. • Manage vendor budgets, forecasts, purchase orders, invoices, accruals, and financial tracking processes across research initiatives and vendor engagements. • Partner with Vendor Management teams to ensure vendors and research activities meet corporate security, privacy, legal, and compliance requirements. • Own and administer operational systems and platforms, including Smartsheet and related tools, that support vendor management, budget governance, compliance oversight, reporting, and associated workflow execution.

• Supporting the full lifecycle of vendor onboarding, contract administration, compliance tracking, and vendor performance management. • Managing budget tracking, forecasting support, invoice reconciliation, reporting visibility, and financial process optimization. • Maintaining audit-ready documentation, supporting compliance programs, and ensuring adherence to company policies and regulatory requirements. • Supporting operational systems, workflow improvements, automation opportunities, documentation development, and scalable process design.

• Supporting the full lifecycle of vendor onboarding, contract administration, compliance tracking, and vendor performance management. • Managing budget tracking, forecasting support, invoice reconciliation, reporting visibility, and financial process optimization. • Maintaining audit-ready documentation, supporting compliance programs, and ensuring adherence to company policies and regulatory requirements. • Supporting operational systems, workflow improvements, automation opportunities, documentation development, and scalable process design. • Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management. • Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes. • Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks. • Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking. • Develop, document, and continuously improve vendor management processes, standards, and governance practices.

• Own and lead the end-to-end CX program for a major client • Design and evolve CX frameworks, measurement systems, and operating models • Translate customer insights into clear, actionable business recommendations • Ensure alignment between CX initiatives and broader business strategy and goals • Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.) • Serve as the senior embedded CX advisor to client leadership teams • Build trusted relationships with executives across marketing, product, operations, and service • Lead workshops, presentations, and strategic sessions with stakeholders • Influence decision-making through data-driven storytelling and insights • Identify new opportunities to expand CX impact within the organization • Manage and develop a team of CX analysts / consultants / researchers • Allocate work streams, set priorities, and ensure high-quality delivery • Mentor team members and support their professional growth • Foster a high-performance, collaborative, and insight-driven culture • Oversee customer research, survey programs, and journey analytics • Ensure rigorous data quality, methodology, and storytelling standards • Partner with data and analytics teams to derive advanced insights • Translate complex datasets into executive-ready narratives and dashboards • Manage multiple CX work streams and ensure timely delivery of outputs • Coordinate across internal teams and client stakeholders • Maintain governance, reporting cadences, and program documentation • Identify risks, dependencies, and escalation paths proactively

• Own and lead the end-to-end CX program for a major life insurance client • Design and evolve CX frameworks, measurement systems, and operating models • Translate customer insights into clear, actionable business recommendations • Ensure alignment between CX initiatives and broader business strategy and goals • Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.) • Serve as the senior embedded CX advisor to client leadership teams • Build trusted relationships with executives across marketing, product, operations, and service • Lead workshops, presentations, and strategic sessions with stakeholders • Mentor team members and support their professional growth • Oversee customer research, survey programs, and journey analytics • Manage multiple CX work streams and ensure timely delivery of outputs

OGC is a boutique research and consulting agency specializing in data-driven strategy, market research, analytics, and Customer Experience (CX) program design. We partner with some of the world’s leading organizations across industries including Telecommunications, Financial Services, Retail, Hospitality, and Software, helping them turn complex data into meaningful, actionable insights. We’re looking for a Senior Data Analyst to join our team in a client-embedded capacity, supporting a large, global organization’s Customer Experience function. This is a hands-on, highly collaborative role for someone who enjoys working directly with stakeholders, navigating complex data environments, and translating business questions into clear, data-backed answers. About the Role You will act as a dedicated data partner to business leaders, supporting ongoing data requests as well as proactive analysis. This role sits at the intersection of data exploration, stakeholder engagement, and CX strategy, requiring both strong technical skills and business understanding. You’ll work across multiple data sources bringing together operational and feedback data to uncover trends, identify gaps, and support decision-making. This is a remote, full-time role aligned with US East Coast hours. What You’ll Do - Partner directly with business stakeholders to understand data needs and translate them into structured analysis - Write and optimize advanced SQL queries to extract and manipulate large, complex datasets - Combine customer feedback and operational data to identify trends in sentiment, behavior, and experience - Build repeatable data processes and workflows to support ongoing CX initiatives - Develop dashboards, reports, and visualizations to track key metrics and performance - Collaborate with cross functional teams to validate data sources, definitions, and business logic - Support the evolution of CX processes by improving how data is captured, structured, and utilized - Contribute to documentation and best practices for data usage and reporting Who You Are - A curious, self-starter who enjoys digging into data and asking “why” - Highly detail-oriented, with strong documentation skills - Comfortable working independently while managing multiple stakeholder requests - Able to balance ad-hoc analysis with building scalable solutions - Strong communicator who can confidently interact with senior stakeholders - 3-5 years of experience as a data analyst or in a similar role - Advanced SQL skills (joins, CTEs, window functions, views, stored procedures, etc.) - Experience working with large, complex, or multi-source datasets - Strong ability to translate data into clear, actionable insights for non-technical audiences - Comfortable in a client-facing environment - Experience with data visualization tools (Tableau, Power BI, Excel) – strong advantage - Exposure to Customer Experience (CX), product, or operational data – advantage

OGC is a boutique research and consulting agency specializing in data-driven strategy, market research, analytics, and Customer Experience (CX) program design. We partner with some of the world’s leading organizations across industries including Telecommunications, Financial Services, Retail, Hospitality, and Software, helping them turn complex data into meaningful, actionable insights. We’re looking for a Senior Data Analyst to join our team in a client-embedded capacity, supporting a large, global organization’s Customer Experience function. This is a hands-on, highly collaborative role for someone who enjoys working directly with stakeholders, navigating complex data environments, and translating business questions into clear, data-backed answers. About the Role You will act as a dedicated data partner to business leaders, supporting ongoing data requests as well as proactive analysis. This role sits at the intersection of data exploration, stakeholder engagement, and CX strategy, requiring both strong technical skills and business understanding. You’ll work across multiple data sources bringing together operational and feedback data to uncover trends, identify gaps, and support decision-making. This is a remote, full-time role aligned with US East Coast hours and with a US holiday schedule. What You’ll Do - Partner directly with business stakeholders to understand data needs and translate them into structured analysis - Write and optimize advanced SQL queries to extract and manipulate large, complex datasets - Combine customer feedback and operational data to identify trends in sentiment, behavior, and experience - Build repeatable data processes and workflows to support ongoing CX initiatives - Develop dashboards, reports, and visualizations to track key metrics and performance - Collaborate with cross-functional teams to validate data sources, definitions, and business logic - Support the evolution of CX processes by improving how data is captured, structured, and utilized - Contribute to documentation and best practices for data usage and reporting Who You Are - A curious, self-starter who enjoys digging into data and asking “why” - Highly detail-oriented, with strong documentation skills - Comfortable working independently while managing multiple stakeholder requests - Able to balance ad-hoc analysis with building scalable solutions - Strong communicator who can confidently interact with senior stakeholders - 3-5 years of experience as a data analyst or in a similar role - Advanced SQL skills (joins, CTEs, window functions, views, stored procedures, etc.) - Experience working with large, complex, or multi-source datasets - Strong ability to translate data into clear, actionable insights for non-technical audiences - Comfortable in a client-facing environment - Experience with data visualization tools (Tableau, Power BI, Excel) – strong advantage - Exposure to Customer Experience (CX), product, or operational data – advantage

• Partner directly with business stakeholders to understand data needs and translate them into structured analysis • Write and optimize advanced SQL queries to extract and manipulate large, complex datasets • Combine customer feedback and operational data to identify trends in sentiment, behavior, and experience • Build repeatable data processes and workflows to support ongoing CX initiatives • Develop dashboards, reports, and visualizations to track key metrics and performance • Collaborate with cross functional teams to validate data sources, definitions, and business logic • Support the evolution of CX processes by improving how data is captured, structured, and utilized • Contribute to documentation and best practices for data usage and reporting

• Act as a dedicated data partner to business leaders, supporting ongoing data requests as well as proactive analysis • Write and optimize advanced SQL queries to extract and manipulate large, complex datasets • Combine customer feedback and operational data to identify trends in sentiment, behavior, and experience • Build repeatable data processes and workflows to support ongoing CX initiatives • Develop dashboards, reports, and visualizations to track key metrics and performance • Collaborate with cross-functional teams to validate data sources, definitions, and business logic • Support the evolution of CX processes by improving how data is captured, structured, and utilized • Contribute to documentation and best practices for data usage and reporting