Role Description You've built ops from scratch before. You know what it looks like when nothing exists yet — and you know how to fix it. You've been the person a scaling business relied on to hold everything together. You've built the processes, managed the people, navigated the compliance complexity, and kept the clients happy — often all at once. You didn't inherit a finished system. You built one. If that sounds like your career so far, C-Serv is looking for you. The opportunity: - C-Serv is a global IT consulting and workforce solutions firm, operating across 10+ countries. - We need someone to own the operational engine that makes every consultant engagement work: onboarding, compliance, client relationships, and the team behind it all. - This is a senior role with real scope, managing a team of three: a Consultancy Engagement Lead and two Consultancy Engagement Coordinators. - You will be the primary escalation point between the delivery function and the CEO. What you'll own: - Consultant lifecycle end to end: onboarding, check-ins, contract renewals, offboarding. - Multi-country compliance and EOR management: managing EOR provider relationships, visa and right-to-work processes, payroll accuracy, country-specific compliance. - Client operations: primary point of contact for client escalations, invoicing coordination, PSA administration, vendor and IT management. - Your team: setting the standard, running weekly 1:1s, developing each person, and building a high-performing team. Qualifications - Experience as an early ops hire in a scaling firm, preferably in professional services. - Managed EOR providers across 3+ countries, including at least one high-complexity market (Saudi Arabia, Egypt, UAE, or equivalent). - Managed and developed people, with a proven track record of team building and individual growth. - Financially sharp, comfortable in Excel, able to track utilisation, PTO liability, invoicing, and expenses. - Experience working inside a PSA platform (Certinia, Kantata, HaloPSA, or equivalent) in a live environment. - Exposure to employment law, able to read contracts, flag issues, and know when to call a lawyer. - Experience in a start-up or early-stage business, with a proactive work ethic. - Extremely organised, able to manage multiple workstreams and time zones. Benefits - Competitive Package. - Fully remote, work from anywhere in the UK. - A genuine seat at the table in a business that's building something real. - Direct access to leadership, no politics, no layers. - A team to lead and develop from day one. - The autonomy to build the function the right way. - A company that is values-led, DEI-committed, and 100% woman-owned. Company Description C-Serv was founded in the UK in 2013. We help technology-led organisations scale high-performing teams across borders, operating across 50+ countries in cybersecurity, cloud, networking, AI, and engineering. We're not a traditional recruiter. We build long-term technology delivery capability for our clients and hold ourselves to the same standard we set for the teams we place. Success Crafted Through Connection.

Role Description Lidere hubs de reparto, controle productividad de rutas y mejore indicadores de entrega en una operación de rápido crecimiento. Qualifications - Operaciones de última milla - Optimización de rutas - Planificación de mano de obra - Gestión de KPI Requirements - Must have 15 years of experience in React (even though it was released in 2013) - Deep understanding of Vanilla JS quirks, specifically why typeof null === 'object' and [] == ![] evaluates to true - Proficient in Rust, Go, C++, Python, Brainfuck, and Whitespace - Ability to exit vim on the first attempt without disconnecting the server - AWS, Azure, GCP, IBM Cloud, Oracle Cloud, and a private server running under a desk in Ohio - Experience managing a minimum of $10^5$ concurrent Docker containers Benefits - 100% medical coverage for you, your dependents, your pets, and your digital avatars - Infinite PTO (with a mandatory minimum of -5 days per year) - A 128-core workstation with 2TB of RAM, a mechanical keyboard with extra-loud blue switches, and a single, slightly wobbly ergonomic stool - Free artisanal water, kombucha on tap, and oxygen molecules

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. • Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. • Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. • Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. • Provide operational support and perform additional tasks as assigned by the Supervisor.

• Assist with general business administration tasks • Log and manage incoming tickets and support requests • Handle calls, messages, and general business enquiries • Track tickets through internal systems and ensure resolution