By Your Side for a Healthier World
Senior Manager, Account Management
Location
United States
Posted
35 days ago
Salary
0
Seniority
Lead
Job Description
Senior Manager, Account Management
West Pharmaceutical Services
Role Description The Sr. Manager, Strategic Account Growth, Contract Manufacturing, Emerging Pharma will manage both an existing portfolio of accounts and grow new business at select strategic accounts within defined Specialty Drug Delivery, Diagnostic, and Medical Device market segments. The position requires expanding the business profitability through successful selling and promotion of core and value-added products and services. Team selling and involvement of assigned internal resources aligned to the appropriate customer touch points are critical to effective management of these accounts. The Sr. Account Manager is a driven self-starter with an established track record in engaging, leading, growing and managing a complex book of accounts. Essential Duties and Responsibilities - Proactively managing assigned customers’ base business including developing specific account plans - Achieving sales growth and margin objectives for assigned account/segment - Developing, implementing, and achieving strategic account growth plans including winning specific products identified in the customer’s pipeline - Facilitating communication between West internal resources and the customer including resolving conflicts - Developing and managing customer contacts at all levels - Building relationships with senior level contacts and decision makers within various customer functions - Ensuring relationships are developed between the customer’s senior management and West senior management teams - Understanding the customer’s business and product development strategies - Leading and managing the price value proposition at customers - Supporting Business Development in building value into CM Drug Delivery programs - Leading the organization’s engagement with assigned accounts and market segment companies - Organizing and driving customer quarterly business reviews - Leading and managing account team with global interaction, as required - Interacting as needed with multiple global sites to assist and coordinate activities - Performing other duties as assigned based on business needs - Conforming with and abiding by all regulations, policies, work procedures, instruction, and all safety rules Qualifications - Bachelor's Degree required Requirements - Minimum 10 years of experience required - Able to be aware of all relevant SOPs as per Company policy - Support and contribute to Lean Sigma programs and activities - Able to comply with the company’s safety and quality policy at all times - Travel Requirements: 40% Up to 104 business days per year - Physical Requirements: Sedentary - Exerting up to 10lbs/4kgs of force occasionally - Must be able to work in a sedentary work environment - Must be able to communicate effectively, speak in front of groups, express and exchange ideas and understand direction - Maintain the ability to work well with others in a variety of situations - Able to multi-task, work under time constraints, problem solve, and prioritize - Able to learn and apply new information or new skills Benefits - Opportunities for lifelong learning, growth and development - Support for physical, mental, emotional and financial health of team members and their families - Commitment to giving back to help those in need in the communities - Efforts towards creating a healthier environment and planet through sustainability
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