H1

Title: Research Analyst - Japanese Speaking Location: New York Department: Research & Content – Research & Content Hybrid Job Description: At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us. Data at H1 plays a crucial and foundational role in creating that future! Looking across thousands of data sources across the globe, the data team is responsible for making sense out of that data to create the world’s most extensive and comprehensive knowledge base of healthcare stakeholders and the ecosystem they influence. WHAT YOU'LL DO AT H1 As a Research Analyst, you will support H1's data quality efforts for our HCP Universe product. On the Strategy team, you will build expertise in Healthcare Providers (HCPs) and Healthcare Organizations (HCOs) and apply your learnings to help improve the breadth and depth of our data. You will: - Learn the landscape. Develop working knowledge of the components of HCP data, including publications, clinical trials, hospital and university affiliations, society memberships, and conference engagements and apply it to build HCP and HCO profiles with guidance from senior team members - Support data quality. Help check, validate, and document data to ensure accuracy and completeness across H1's knowledge base - Follow and improve processes. Apply established research guidelines to keep data consistent and accurate, and share observations when you spot opportunities to improve how we work - Research external data sources. Develop familiarity with healthcare data across diverse regions and apply these insights to daily work at H1. You will gradually build a broader understanding of the global healthcare data landscape. - Communicate findings clearly. Summarize and document your research in a clear, organized way that teammates and stakeholders can act on - Collaborate across teams. Work closely with team members in the United States and India, contributing to a shared goal of high-quality, comprehensive data - Flag and escalate issues. Identify data quality or source problems, document them clearly, and bring them to senior team members with your observations and questions ABOUT YOU - Candidates must be curious, motivated, interested in the work we’re trying to do and the problems we are trying to solve to improve patients’ lives. - Self-Starter, conscientious, and able to meet deadlines - Curious, innovative, and able to provide new ideas for analysis - Ability to work in an interactive, time-sensitive, and deadline-driven environment - Work effectively in virtual teams across geographies - Build effective relationships with multiple stakeholders internally across multiple teams Listen empathetically to others, build trust by treating people fairly and with respect; be approachable to others REQUIREMENTS - Bachelor's degree in any field, or currently enrolled in a relevant program. No prior work experience required — coursework, personal projects, or internship experience are all welcome. - Fluent Japanese reading skills and intermediate Japanese writing skills - Some experience with research tasks — finding and summarizing information from online sources or academic articles. Willingness to develop these skills further on the job. - Interest in healthcare, data, problem-solving, and collaboration - Basic familiarity with Excel or Google Sheets (e.g. formulas, sorting). - Attention to detail and a desire to manage tasks independently over time. - Willingness and ability to work from our NYC office in NoMad 1-2 days per week preferred Not meeting all the requirements but still feel like you’d be a great fit? Tell us how you can contribute to our team in a cover letter! COMPENSATION This role pays $55000 to $65000 per year, based on experience, in addition to RSU's. H1 OFFERS - Full suite of health insurance options, in addition to generous paid time off - Pre-planned company-wide wellness holidays - Retirement options - Health & charitable donation stipends - Impactful Business Resource Groups - Flexible work hours & the opportunity to work from anywhere - The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment.

• At H1, we believe access to the best healthcare information is a basic human right. • Our mission is to provide a platform that can optimally inform every doctor interaction globally. • This promotes health equity and builds needed trust in healthcare systems. • To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. • Visit h1.co to learn more about us.

• Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders. • Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention. • Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap. • Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities. • Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking. • Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities. • Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements. • Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy. • Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support. • Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates. • Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement. • Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

Role Description As a Software Engineer on the Product Engineering team, you will assist in developing our product's technical strategy, H1 Trial Landscape. Collaborate closely with your team to deliver the most innovative, reliable, and high-quality healthcare data application available. - Assist in building a world-class user experience - Work on APIs powering our applications - Build and maintain data pipelines using Airflow and Kafka - Build and maintain client-facing applications powered by React (TanStack Start, Next.js, and more) - Ensure you are supporting your team in delivering the best healthcare data application in the market - Manage and deploy infrastructure using Docker and Kubernetes - Work across teams, managing cross-functional dependencies where required Qualifications - You’re a builder. You love to get your hands dirty writing code. You understand how each system dovetails to the other. The H1 core product is built with Typescript, React, Node.JS, ElasticSearch, SQL, Kubernetes, and AWS. You are not afraid to use modern tools and enjoy working in a modern tech stack. - You are a teammate. Being part of a team is a requirement for you. You appreciate working together, solving problems, and iterating to become something better. You accept feedback professionally. You understand that delivering the best solution to the customer requires teamwork. - You are a lifelong learner, always seeking to expand your knowledge and questioning existing solutions to drive innovation. - You are a student. You understand that as an engineer, you never stop learning. You ask questions about current solutions. You enjoy learning new things and exploring ideas. You will adopt new technologies tempered by due diligence. Requirements - 3+ years of experience in building products within top-tier engineering teams - Experience with our core technologies: Typescript/ Javascript, React, NodeJS, SQL, GraphQL, ElasticSearch, AWS - Experience with databases like PostgreSQL - Software management tools such as Git, JIRA, and CircleCI - Experience with or strong willingness to learn data pipeline tools such as Apache Airflow and Apache Kafka - Developer Operations, deploying to systems like AWS and Kubernetes Benefits - Full suite of health insurance options, in addition to generous paid time off - Pre-planned company-wide wellness holidays - Retirement options - Health & charitable donation stipends - Impactful Business Resource Groups - Flexible work hours & the opportunity to work from anywhere - The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

• At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. • WHAT YOU'LL DO AT H1 • ABOUT YOU • REQUIREMENTS

• At H1, we believe access to the best healthcare information is a basic human right • Our mission is to provide a platform that can optimally inform every doctor interaction globally • This promotes health equity and builds needed trust in healthcare systems • To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle

Title: Engagement Manager, Professional Services Location: New York, NY Full-time Hybrid Department: Professional Services – Professional Services Job Description: At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us. H1's Professional Services team is new — and that's intentional. We're building the connective tissue between what our platform promises and what our customers actually experience, and we're looking for people who want to help shape what that looks like from the ground up. If you've ever wanted to establish the playbook rather than just run it — defining how we implement, how we deliver, and how we scale — this is that opportunity. The foundation is here. The work of building something great starts now. WHAT YOU'LL DO AT H1 As Engagement Manager, Professional Services, you'll own the end-to-end delivery experience for H1's customers' special projects. You'll be the primary point of accountability from contract signature through go-live and beyond — coordinating internal teams, managing customer stakeholders, and making sure every engagement lands on time, on scope, and with measurable value. This is a senior individual contributor role with meaningful cross-functional influence. You don't manage a large org, but you do run the room — with customers, with engineering, with product, and with sales. The right person is as comfortable in a technical scoping conversation as they are running an executive steering committee. In this role, you will: - Own the full delivery lifecycle for a portfolio of customer services projects — scoping, project planning, execution, and cross-team collaboration - Serve as the primary customer-facing point of contact throughout each engagement, managing stakeholders at the director and VP level - Coordinate across Forward Deployed Engineers, Solutions Insights, and internal product and engineering teams to keep engagements on track - Anticipate and manage risks proactively; escalate appropriately without waiting for problems to surface on their own - Help create tracking and reporting on engagement health, milestones, and time-to-value metrics - Partner with Sales during the late stages of deals to ensure SOW accuracy and a clean handoff into delivery - Help define resource requirements for augmented staffing engagements within your accounts, partnering with the recruiting team on execution - Feed patterns and blockers to leadership to strengthen methodology, tooling, and playbooks over time - Build the kind of customer relationships that turn a successful implementation into an expansion conversation - Serve as a credible voice of the customer back into the product organization ABOUT YOU - You're highly organized and proactive — you build structure when it doesn't exist, and you maintain it when it does - You're a clear, confident communicator with customers; you don't over-promise or under-explain - You operate with an ownership mentality — you escalate when needed but don't wait to be told when something is off track - You're comfortable with ambiguity in a scaling environment and build process without needing it to already exist - You bring commercial instincts and genuine customer empathy in equal measure REQUIREMENTS - 6–9 years of experience in professional services, implementation, consulting, or technical project management at a B2B SaaS or DaaS company - Demonstrated track record of managing complex, technical, multi-stakeholder software implementations end to end - Experience serving healthcare, pharma, or life sciences clients - Comfortable operating in technical environments — you don't need to write code, but you need to hold your own in a conversation with engineers and data teams - Familiarity with forward-deployed or embedded engineering models is a plus - Willingness to travel to customer sites and company offsites (~20–25%) - Based in or able to reliably commute to New York, NY for key team rhythms COMPENSATION This role pays $140,000 to $165,000 per year, based on experience, plus variable compensation tied to implementation performance, in addition to stock options. H1 OFFERS - Full suite of health insurance options, in addition to generous paid time off - Pre-planned company-wide wellness holidays - Retirement options - Health & charitable donation stipends - Impactful Business Resource Groups - Flexible work hours & the opportunity to work from anywhere - The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description As a Staff Product Engineer and API Lead on the Digital Health team, you will play a critical role in designing, building, and evolving the APIs and systems that power the Find Care platform. You will own the technical direction of our customer-facing APIs — driving architecture decisions, defining standards, and leading initiatives such as API versioning, schema evolution, and deprecation strategies. You will: - Own the full lifecycle of API design and development — from problem definition and schema modeling through implementation, versioned rollout, and deprecation planning - Lead API evolution efforts to reduce redundancy, optimize payload size, and improve usability (e.g., sub-resources, summary objects, cleaner response structures) - Partner with stakeholders to translate business needs into clear technical specifications and well-scoped Jira tickets, while remaining hands-on in the codebase - Own and evolve data pipelines and transformation workflows that support API and flat file delivery across the platform - Define and implement scalable integration patterns (APIs and file-based delivery) to support internal and external data exchange - Drive system performance and scalability improvements as data volume and product complexity grow - Lead troubleshooting of complex system and data issues, establishing best practices across reliability, observability, testing, and data quality - Ensure data security, integrity, and compliance with governance and regulatory standards - Mentor engineers and elevate technical standards across the team - Leverage AI-first development practices (e.g., Claude, Copilot) to improve speed and quality of engineering output Qualifications - You write clean, maintainable, and scalable code, and set a high bar for engineering quality - You have strong experience diagnosing complex system and data issues and driving improvements - You have deep experience designing and evolving RESTful APIs, including versioning, pagination, and backward-compatible changes - You are comfortable authoring technical design documents and aligning cross-functional stakeholders - You effectively influence architecture decisions and collaborate across engineering, product, and customer-facing teams Requirements - Strong coding skills in Python or NodeJS for high-availability API development - Experience designing and operating data systems and pipelines at scale - Familiarity with orchestration tools such as Apache Airflow - Experience with Docker, Kubernetes, or Terraform - Experience with databases such as PostgreSQL - Experience with Git, JIRA, and CI/CD platforms (e.g., CircleCI) - Proven experience designing and evolving external-facing APIs, including versioning, pagination, and deprecation strategies - Experience with ElasticSearch, ETL/API design, healthcare data domains, or customer-facing data delivery systems is a plus Benefits - Full suite of health insurance options, in addition to generous paid time off - Pre-planned company-wide wellness holidays - Retirement options - Health & charitable donation stipends - Impactful Business Resource Groups - Flexible work hours & the opportunity to work from anywhere - The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe Compensation This role pays $155,000 to $180,000 per year, based on experience, in addition to stock options. Anticipated role close date: 06/15/2026

• Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations. • Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization. • Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks. • Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs. • Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed. • Navigate multiple complex projects across various business units within a client’s organization. • Track program performance metrics and analyze reports to identify trends, gaps, and opportunities. • Develop and deliver executive-level presentations summarizing impact, progress, and ROI. • Proactively monitor customer sentiment, identifying early warning signs of risk. • Strategically de-escalate critical situations, ensuring alignment with client goals and expectations. • Serve as a trusted advisor, advocating for client needs internally while balancing business objectives. • Work closely with engineering, product, and support teams to resolve client challenges efficiently. • Provide structured feedback to inform the product roadmap and improve the customer experience. • Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey. • Drive to increase MAUs, NPS, CSAT, and ARR

• Own and grow a portfolio of H1’s most critical customer relationships, working directly with our top 20 pharmaceutical clients. • Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders. • Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention. • Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap. • Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities. • Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking. • Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities. • Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements. • Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy. • Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates. • Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement. • Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.