West Pharmaceutical Services

• Responsible for the proactive development of business plans for assigned customers that are fully aligned with the organizational strategy. • Achieve sales and revenue targets through identifying opportunities with existing and new accounts. • Understand customer needs and voices to uncover additional opportunities within accounts assigned across all products and solutions. • Build and leverage on networks and relationships with key customers to expand and growth the West business. • Lead in successful delivery of business objectives through high quality planning and execution of tailored key account plans. • Execute the market strategy and objectives for West products/solutions. • Participate in and drive key external events and meetings, e.g. Client meetings, presentations and roundtable etc. • Manage the local sales processes and WEST CRM system and data integrity on WEST CRM. • Ensure proper use of Key Account Management tools to build robust relationships with key customers. • Be responsible for the accuracy of the monthly and quarterly reports. • Manage the mix of cross-functional and cross regional technical resources to optimize the value of accounts and deliver business objectives. • Implement the agreed pricing strategy formulated for each customer segment so that West achieves the planned gross margins per customer and per segment. • Ensure that clients and distributors keep to their contractual obligations. • Other relevant duties and projects as assigned.

Role Description The Senior Account Manager will be responsible for achieving the financial and operational objectives set for West business. This role will partner with the Sales Director for Direct Sales and the respective cross-functional teams in developing and executing the local business strategic and tactical initiatives for business. Essential Duties and Responsibilities - Responsible for the proactive development of business plans for assigned customers that are fully aligned with the organizational strategy and to feed into the business planning process in a timely and appropriate manner. - Achieve sales and revenue targets through identifying opportunities with existing and new accounts. - Understand customer needs and voices to uncover additional opportunities within accounts assigned across all products and solutions. - Build and leverage on networks and relationships with key customers to expand and grow the West business. - Lead in successful delivery of business objectives through high quality planning and execution of tailored key account plans. - Execute the market strategy and objectives for West products/solutions. - Participate in and drive key external events and meetings (e.g., client meetings, presentations, roundtables). - Manage the local sales processes and WEST CRM system and data integrity on WEST CRM. - Ensure proper use of Key Account Management tools to build robust relationships with key customers. - Be responsible for the accuracy of the monthly and quarterly reports. - Manage the mix of cross-functional and cross-regional technical resources to optimize the value of accounts and deliver business objectives. - Implement the agreed pricing strategy formulated for each customer segment to achieve planned gross margins per customer and per segment. - Ensure that clients and distributors keep to their contractual obligations. - Other relevant duties and projects as assigned. - Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules. Qualifications - Bachelor's Degree in Science or related discipline required. Requirements - Minimum 8 years relevant work experience in management or supervision of cross-functional teams. - Prior experience working with similar industry or field is highly advantageous. - Knowledge of rubber/elastomer technology or pharmaceutical/medical device industry would be an added advantage. - Ability to synergize and drive collaboration between cross-functional team members and execute sales growth strategy. - Driven by passion for customers to make a difference and possess change management experience. - Possess strong business and financial acumen. - Disciplined with the ability to work independently; self-motivated and results-oriented. - Resourceful and able to influence and navigate effectively in a matrix environment. - Matured and able to maintain poise under pressure. - Excellent interpersonal and communication skills. - Ensure high ethical standards are always maintained and full compliance with all applicable laws, regulations, industry codes, and internal policies and procedures. - Able to comply with the company’s safety policy at all times. Travel Requirements - 30%: Up to 78 business days per year. Physical Requirements - Sedentary - Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. - Sedentary work involves sitting most of the time. Additional Requirements - Ability to travel at least 30-40% of the time domestically with occasional travels within the region. Company Description West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

• Responsible for proactive development of business plans for assigned customers • Achieve sales and revenue targets through identifying opportunities • Build and leverage networks and relationships with key customers • Execute the market strategy and objectives for West products/solutions • Manage the local sales processes and data integrity on WEST CRM

Role Description The senior-level business development leader will drive growth in our contract manufacturing business, with a focus on combination products, across the Northeast and East Coast. While this role sits in the Contract Manufacturing Operating Unit, it is backed by a multi-billion-dollar global enterprise with deep, established relationships in the pharmaceutical industry. You will operate as a senior individual contributor and strategic leader, owning key customer relationships, influencing deal structure, and shaping our long-term growth trajectory. This is a highly visible role for a commercially driven leader who thrives at the intersection of strategy, relationship building, and execution. You will take ownership of growth while working in close partnership with cross-functional and executive teams. This role is designed for someone who knows how to lead collaboratively—aligning technical, operational, and commercial stakeholders to win and execute complex-combination product programs. Essential Duties and Responsibilities - Strategic Growth & Market Expansion - Own and execute a business development strategy aligned with the company’s growth objective. - Drive new customer acquisition with a strong emphasis on combination products and value add device programs. - Identify, qualify, and pursue high-value opportunities that align with our manufacturing and technical capabilities. - Develop multi-year account strategies that convert initial wins into long-term partnerships. - Customer Acquisition and Deal Leadership - Responsible for prospecting and lead development, monitoring sales and funnel performance. - Support customer facing teams in customer interactions throughout the buying journey including sales calls, presentations, post-sales support & problem solving to deliver on revenue and growth targets. - Serve as the senior commercial lead for prospective customers—from first engagement through contract execution. - Lead complex sales cycles, involving engineering, regulatory, quality, and operations stakeholders. - Position the company as a strategic partner, not a commodity supplier. - Negotiate commercial terms in alignment with margin, risk, and capacity objectives. - Cross-Functional Leadership - Partner closely with Operations, Engineering, Quality, Regulatory, and Program Management to win and launch programs. - Translate customer needs into clear internal requirements to support accurate quoting and communication. - Support capacity planning and growth initiatives. - Pipeline and Performance Management - Build and maintain a robust, high-quality pipeline capable of supporting growth targets. - Provide accurate forecasting, opportunity tracking, and market intelligence to senior leadership. - Continuously assess Voice of the Customer (VOC), market trends, competitive dynamics, and customer needs within the combination product space to ensure West capabilities capture market needs. - Establish Business Development Programs including early adopter customers, target service levels, and Customer Development Agreements. - Define areas of growth and content, need to tap into new applications where the customer expertise and resources can be leveraged to expand usage. Drive programs to execution. Qualifications - Bachelor's Degree required in Business, Marketing, Finance, Science/Technical or related degree required. - Master's Degree, MBA preferred. Requirements - Minimum 10 years of experience required. - Background that includes a good technical understanding and knowledge of Combination programs, medical device qualifications, primary packaging, regulatory requirements and/or program management preferred. Preferred Knowledge, Skills and Abilities - Excellent communication/negotiation skills and strong customer focus. - Self-starter, highly motivated and ability to work independently with little or no daily supervision. - Ability to prioritize and deliver high quality, accurate work within the required timeline. - Formulation and implementation of strategic direction. - Team player actively contributing to positive team spirit. - Excellent verbal and written communication skills. - Excellent customer and partner relationship management skills. - Support and contribute to Lean Sigma programs and activities towards delivery of the set target. - Able to comply with the company’s safety and quality policy at all times. Travel Requirements - 40% Up to 104 business days per year. Physical Requirements - Sedentary—Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. - Sedentary work involves sitting most of the time. Additional Requirements - Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures. - Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities. - Position operates in a professional office environment. May stand or sit for extended periods of time. - Must maintain the ability to work well with others in a variety of situations. - Must be able to multi-task, work under time constraints, problem solve, and prioritize. - Ability to make independent and sound judgments. - Observe and interpret situations, analyze and solve problems.

Title: Analytical Lab, Project Analyst Location: Exton United States Job Description: Requisition ID: 73922 Location: Exton, PA, US Department: Project Management This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary The Analytical Lab, Project Analyst will manage multiple projects simultaneously within Quality Assurance. Formulate, plan, and execute completion of projects in conjunction with technical leads to targeted timelines in a manner compliant to applicable governance policies and procedures. Responsible for reporting status and critical issues to management. Provides analysis for project plans and schedules to identify critical path(s), optimize plans, facilitate discussions between team members. Prepares department-wide KPIs and other metrics and reports metrics to management. Essential Duties and Responsibilities - Works with internal and external team resources to drive completion of project milestones, as determined by the team, based on timelines and project goals through all stages of the project. - Develops technical knowledge, requires working knowledge and experience in project management. - Manages single workstreams locally/globally and may work across multiple workstreams. - Maintain clear communication paths with stakeholders. - Leads projects with moderate resource requirements, risk, and/or complexity to achieve milestones and objectives. - Solves complex problems by taking a new perspective using existing solutions. - Drives transparency of project workloads, financial, commitments, and expectations. - Maintains the project related data within the West Project Management System. - Monitors resource needs and issues, work closely with resource managers to develop action plans to ensure project commitments remain on track. - Manages project dependencies, escalating to the functional PMO as needed. - Analyzes, Forecasts and Reports the project budget. - Ensures projects are planned properly, including financials, resourcing, scheduling, and the business case, in support of quality deliverables. - Defines, drives and manages change management and communications activities that support assigned projects. - Champions the functional process and methodologies as applicable to projects/project teams. - Executes on departmental strategy. - Performs other duties as assigned based on business needs. - Compiles KPIs and metrics from across all Quality Projects and reports on the data. Education - Bachelor's Degree in Chemistry, Biology, Engineering or other related field, preferred. Work Experience - 3+ years GMP industry experience required. - Knowledge and experience within their pharmaceutical/devices and general knowledge of related areas of project management preferred. - Knowledge of GMP requirements and demonstrated experience managing projects in the medical device and pharma manufacturing industries; knowledge of applicable federal and international regulations preferred. Preferred Knowledge, Skills and Abilities - Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description. - Able to comply with the company’s quality policy at all times. #LI-AP1 #LI-HYBRID Travel Requirements 5%: Up to 13 business days per year Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. What We Offer Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities. Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives. Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively. Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration. Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment. Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact. This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.

• Support global Talent Acquisition teams with standardized processes tools, and operational best practices • Develop and maintain job guides and process documentation to ensure consistency and clarity across regions • Analyze TA data using advanced Excel techniques, including pivot tables to identify trends, insights, and areas of improvement • Create and deliver presentations and reports using PowerPoint for stakeholders for training purposes • Execute global communications related to TA processes updates, ensuring clear and consistent messaging • Conduct regular TA audits to ensure compliance with internal standards and identify process gaps • Collaborate cross-functionally with HR, recruiting teams, and other stakeholders to improve operational efficiency • Performs quarterly audits for Global TA Team • Assist with supporting implementation and optimization of new TA systems, workflows, and reporting dashboards • Assist with maintaining Talent Acquisition SharePoint site and identifying and maintaining alternate venues for successful communication, training, and dissemination of information • Other duties as assigned

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary This role will be remote but highly prefer the candidate lives either in the Phoenix, AZ or Exton, PA location. In this role, you will be responsible for contributing towards and delivering to the strategy of West's customer relationship management. You will operate with a high degree of autonomy to ensure the effective management of all related areas such as system maintenance, integrity assurance and continuous improvement activities. You will manage the development and execution of a data quality management program to ensure all system data is accurate and also ensure that all data imported from other platforms meets the data quality requirements. As part of the ongoing system management, you will monitor and interpret system performance metrics, troubleshoot user or system issues, build enhancement proposals and gather stakeholder feedback in addition to ensuring appropriate training of all user groups. This role regularly interfaces with West system users, data governance, and Digital and Transformation. Essential Duties and Responsibilities - Manage the specialist team for pricing and costing. - Collaborate with cross-functional stakeholders to align contract process. - Act as point of contact for ERP system customer master data setup. - Lead the cost allocation process for annual pricing process. - Lead and develop a process for data collection for tax credit process. - Provide support for process improvements to drive efficiencies. - First point of contact for users to address questions and queries regarding general system functionality, application, performance, troubleshooting and use. - Manage the training and activities of CRM system in order to ensure rapid and effective support for users - Coordinate with regional representatives to ensure global running rules are operationally implemented and working effectively. Ensure that local business requirements are identified, reviewed, and accounted for as necessary in the system, processes, and practices while maintaining compliance with global rules. - Coordinates all CRM configuration updates and enhancements with Digital and Technology (Digital and Transformation). - Identifies training needs among users and develops training solutions to address these. - Manage the development and implementation of the Data Quality Management program for the CRM and associated systems. - Has intense curiosity to identify areas for improvement and develop solutions within CRM through the purposeful and regular monitoring and trend analysis of the key data quality metrics. - Applies data driven insights to propose corrective and preventative actions (CAPA) to system risks or needs. - Works with cross-functional business partners to ensure cleanliness and accuracy of commercially relevant data. - Works in a positive and supportive manner with system stakeholders to ensure timely data clean up and compliance with agreed metrics. - Develop and manage program dashboards to allow bonus plan participants to have individual real-time visibility of their performance to plan (and may include their historical performance where applicable). - This role will work with business leadership to develop and implement short-term incentives (SPIFFs) to drive near-term sales priorities. - Other duties as assigned. Education - Bachelor's Degree in Business Administration or Information technology or equivalent experience required Work Experience - Minimum 3 years experience required with 5-8 years of experience in Sales, Marketing or Sales Operations experience preferred - CRM administration, development, and training. required Preferred Knowledge, Skills and Abilities - Established analytical skills supported by aptitude in Excel for data analysis and manipulation - Business acumen in relation to sales and marketing channel processes (Lead Management, Campaign Management, Channel Management, Opportunity Management, Account Management, and Pipeline Management) - Excellent analytical, project management and communication skills. - Competent in graphical reporting platforms such as Power BI - Advanced skills in Microsoft Word, Excel, Outlook, and PowerPoint. - Should have zeal towards customers experience and continuous improvements. - Knowledge of security roles and field level security principles and application. - Able to comply with the company’s safety and quality policies at all times - Global commercial experience in a matrix organization, preferably in a multi-national manufacturing organization. - Strong working knowledge of SAP HANA, CRM (i.e., Salesforce) and DocuSign. - Ability to prepare and present clear and concise information to all levels of management and staff (including effective visual graphics.) - Driven and accountable self-starter, with ability to identify and communicate priorities, and work independently in a fast-paced industry at a rapidly growing organization. - Strong organization and detail-oriented skillset, driving towards firm payout deadlines. - Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description. - Able to maintain the highest standards of discretion and confidentiality. License and Certifications - Project Management Upon Hire preferred Travel Requirements 10%: Up to 26 business days per year Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Additional Requirements - Willingness to work outside of standard business hours to support other global regions as required (20%) - Understanding of industry structures, business models and competitive dynamics - Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures and interpret data, information documents. - Capable of communicating fact-based go/no-go decisions to large groups in clear, concise, and comprehensive manner - Self-starter mindset with intellectual curiosity - Desire to learn new ideas, different opinions, and innovative approaches from external and internal sources and to use them to influence future direction - A strong attention to detail and the ability to view scenarios through the eyes of the end user. - Comfortable and creative in translating user requirements into tangible system solutions - Desire to learn and expand business competencies, open to new and different ways of working, and innovative approaches from external and internal sources - Adept at learning new processes quickly and able to assist the business in understanding changes and transitioning to new processes - Promotes positive attitude toward new business solutions and demonstrates effective written and verbal communication skills - Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. - Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities. - Must be able to multi-task, work under time constraints, problem solve, and prioritize. - Ability to make independent and sound judgments. - Observe and interpret situations, analyze and solve problems. West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.  #LI-KR1 #LI-Onsite