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A global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery.
Field Service Engineer 2
Location
India
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Engineer 2
Intuitive
• Field service Engineer supporting all da Vinci® Surgical platforms • Analyze customer’s requirements to ensure effective system installation • Ability to autonomously manage and schedule both planned and unplanned appointments • Assess and determine follow up visits to ensure maximum system reliability • Use discretion and independent judgment when assessing the functionality of Intuitive Surgical products • Provide training for customer staff in troubleshooting and system management best practices • Develop rapport with hospital staff including surgeons, robotics coordinators, and MEs • Monitor metrics and customer feedback to ensure that work style aligns to the customer’s needs
Job Requirements
- Bachelors degree in Biomedical, Electronics engineering preferred; or equivalent training/experience
- 3-7 years of experience as a Field Service Engineer required
- Strong written and oral communication skills
- Good interpersonal skills
- Good administrative and record keeping skills
- Good knowledge of Operating Room protocol
- Track record of solid customer relationships with Surgeons and Hospital staff
- Proven ability to independently troubleshoot complex electro-mechanical systems
- An ability to travel up to 40%, dependent upon account distribution
- Occasional overseas travel required
Benefits
- Equal Employment Opportunity Employer
- Prohibit discrimination and harassment of any type
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