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Intuitive logo
Intuitive

A global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery.

Field Service Engineer 2

Field EngineerField EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 1995H1B SponsorCompany SiteLinkedIn

Location

India

Posted

11 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Field Service Engineer 2

Intuitive

• Field service Engineer supporting all da Vinci® Surgical platforms • Analyze customer’s requirements to ensure effective system installation • Ability to autonomously manage and schedule both planned and unplanned appointments • Assess and determine follow up visits to ensure maximum system reliability • Use discretion and independent judgment when assessing the functionality of Intuitive Surgical products • Provide training for customer staff in troubleshooting and system management best practices • Develop rapport with hospital staff including surgeons, robotics coordinators, and MEs • Monitor metrics and customer feedback to ensure that work style aligns to the customer’s needs

Job Requirements

  • Bachelors degree in Biomedical, Electronics engineering preferred; or equivalent training/experience
  • 3-7 years of experience as a Field Service Engineer required
  • Strong written and oral communication skills
  • Good interpersonal skills
  • Good administrative and record keeping skills
  • Good knowledge of Operating Room protocol
  • Track record of solid customer relationships with Surgeons and Hospital staff
  • Proven ability to independently troubleshoot complex electro-mechanical systems
  • An ability to travel up to 40%, dependent upon account distribution
  • Occasional overseas travel required

Benefits

  • Equal Employment Opportunity Employer
  • Prohibit discrimination and harassment of any type

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