• Knowing every owner's property, history, preferences, and current situation • Communicating proactively — owners should hear from us before they have to ask • Tracking every commitment we ever make to them, and making sure none are dropped • Driving the internal team to deliver on those commitments on time and to standard • De-escalating tense moments without losing accuracy or honesty • Producing weekly reports that homeowners actually look forward to reading • Building relationships so strong that referrals and renewals follow naturally

• Lead Client Solutions & Business Development • Act as a trusted advisor to clients on complex Regulatory Affairs challenges • Present Parexel's Regulatory Affairs Consulting capabilities and deliver customized sales presentations • Provide proposal support and oversight, participating in bid defense meetings • Generate new business through personal reputation and client relationships • Actively participate in strategic account planning for key clients • Drive Project Excellence • Provide cross-functional leadership for regulatory outsourcing programs and project teams • Deliver projects on time, within budget, and to the highest quality standards • Monitor profitability across multiple projects through active budget management • Proactively identify and resolve issues affecting project success and client satisfaction • Leverage best practices and industry knowledge to develop innovative business solutions • Mentorship & Develop Teams • Guide colleagues on appropriate project execution methods • Foster a collaborative team environment that drives results • Staying Ahead of Industry Trends • Monitor and evaluate industry initiatives, policy changes, and technology trends • Ensure delivery of cutting-edge solutions that meet evolving client needs • Maintain professional development and industry knowledge

• Manage relationships with VIP clients in the local market • Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts. • Develop and implement customer service processes and systems, including management rules and monitoring of key customer status. • Analyze client behavior to identify unspoken needs and prepare key customer analysis reports. • Collaborate with stakeholders across departments to deliver optimal service solutions and experiences. • Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns. • Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers. • Maintain accurate data and information for weekly updates and analysis.

Title: Territory Account Director, Hospitals (NM, Albuquerque) Location: Albuquerque United States Job Description: Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About The Role Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect young people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you’ll be joining a team of passionate professionals who are dedicated wholeheartedly to our mission. You’ll be responsible for growing our relationships with clinical partners and provide much-needed resources to thousands of at-risk teens and young adults. You'll be a champion of Charlie Health and ensure that every possible patient, parent, and provider can access our programs. While this work can be challenging, we set the bar high because every decision we make directly impacts our communities. In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers, with room for everyone to excel and grow in their careers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally. At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to not only find a career, but a calling. Responsibilities - Own, manage, and expand relationships with hospitals and major health systems to continue to drive growth - Identify trends in local hospitals and health systems and synthesize findings into strategic opportunities - Design strategies to better support and engage referral partners across higher level of care channels - Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships - Fill potential gaps and monitor inbound referrals and communicate with relevant parties to provide visibility into the referral to admission process - Maintain constant dialogue with referral sources when clients are referred to keep them updated throughout the referral process - Attend and lead various educational meetings, marketing presentations, and networking events in a remote capacity - Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies - Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals Requirements - Must be located in the Albuquerque, NM area - 3+ years experience selling into healthcare with a track record of success - Experience pitching and working with hospitals and/or larger health systems - Work authorized in the United States and native-equivalent proficiency in English - Strong interpersonal, relationship-building and listening skills, with a natural, consultative style - Demonstrated project management experience, successfully owning and driving tasks from initiation to completion - Ability to energize, communicate, and build rapport at all levels within an organization, especially with senior leadership - Ability to travel locally (within ~2 hour driving distance) for meetings with potential referral partners - Must have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basis - Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment with a collaborative mindset - Comfort with video conferencing, scheduling, and CRM technologies - Prior experience with Salesforce and other sales enablement tools preferred - Experience advising, presenting to, and persuading senior corporate personnel Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information The total target base compensation for this role will be between $85,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID Our Values - Connection: Care deeply & inspire hope. - Congruence: Stay curious & heed the evidence. - Commitment: Act with urgency & don’t give up. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.