• Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio • Lead the solution design for challenging customer use cases across voice and text channels • Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations • Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals • Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards • Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders • Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges • Drive process improvements that increase team efficiency, quality, and predictability of delivery • Provide feedback, guidance, and mentorship to other Conversation Designers • Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view

Role Description As a member of the E-Learning and Assessment Department, the Instructional Designer I is the ProdDev expert responsible for applying learning science and other related disciplines to the design and development of learning products. These products may include comprehensive ancillary suites supporting textbooks as well as standalone digital courses and other instructional offerings that provide high-quality learning experiences for instructors, students, and professionals seeking information about physical activity and sport. Working collaboratively with authors, subject matter experts, editorial staff, and publication services partners, the Instructional Designer I leads the instructional design of these products. Essential Functions - Lead the instructional design and development of assigned learning products, including standalone digital courses and instructional offerings to support textbooks. - Act as primary contact person for authors, acquisitions editors, editorial staff, and other HK staff on assigned projects. - Collaborate with acquisitions staff, editorial staff, authors, and other stakeholders to conceptualize projects during the acquisitions or writing stages. - Provide acquisitions staff with accurate guidance about the time and cost required to implement project objectives. - Develop prototypes or proofs of concept when appropriate and provide examples from inside or outside of HK to show possible approaches to meeting project objectives. - Develop clear and effective author or subject matter expert writing instructions for instructor- and student-facing ancillary materials. - Analyze textbook content, learning activities, assessment materials, and descriptions of media across assigned learning products. - Articulate recommendations that improve engagement, effectiveness, accessibility, and instructional alignment. - Ensure assigned ancillary or course projects demonstrate sound instructional structure and organization. - Provide instructional feedback to authors and subject matter experts when needed. - Collaborate with editorial staff to ensure ancillary cross-references are integrated within the book. - Review marketing promotional copy as requested to ensure descriptions of ancillaries are accurate. - Collaborate with ELAD Project Lead and editorial staff to ensure milestone dates for ancillary projects align with textbook schedules. - Identify items that need permission in assigned materials and collaborate with Production Editor or Permissions Manager. - Ensure projects are properly revised, accurate, and complete before initiating the copyediting phase. - Select or conceptualize media elements that appropriately support instructional objectives. - Build and refine a wide range of learning products using established departmental tools, templates, procedures, and guidelines. - Consider evolving accessibility guidelines for digital content during production stages. - Make corrections and revisions accurately based on reviewer comments and product testing. - Contribute to HK's profitability by working productively and ensuring assigned project timelines and budget expectations are met. - Suggest improvements to ELAD processes or systems to increase efficiency. Secondary Functions - Write well-written, discerning test items to assess comprehension/mastery of course learning objectives. - Integrate artificial intelligence (AI) technologies into the instructional design process. - Keep informed of publishing technology and educational technology trends. Qualifications - Bachelor's degree in education, instructional design, educational technology, information systems, sport sciences, or a related field required. - A Master's advanced degree in instructional design, educational technology, or curriculum development preferred. Requirements - 2+ years of professional experience in instructional design or learning product development. - Demonstrated knowledge of learning design principles grounded in cognitive psychology. - Experience designing instructional materials aligned with defined learning objectives. - Experience collaborating with authors, subject matter experts, or cross-functional teams. - Familiarity with digital accessibility guidelines and standards for online content. - Experience using instructional design tools, content development software, or learning management systems. Benefits - The salary range for this position is $51,200-$70,000, with an expected starting salary between $51,200-$62,000, based on experience and qualifications. - This position is eligible for on-site, hybrid, or fully remote work. - Human Kinetics is committed to building a more diverse workforce and welcomes BIPOC candidates and others who identify with underrepresented groups to apply. - Human Kinetics will ensure that persons with disabilities are provided reasonable accommodations. - Learn more about our perks and benefits here .

• Design conversion-critical pages and templates for the website (BOFU sales pages, pricing, demo flows) • Build and ship sales enablement materials — battle cards, one-pagers, decks, pitch materials • Lead short-form video production for the marketing team (editing, storyboarding, some direction) • Maintain and extend the TrustYou brand system in Figma — component libraries, design tokens, reusable templates • Use Claude, Gemini, Midjourney, and similar AI tools to automate routine design work — freeing you for the creative and strategic moments that matter • Work directly with the outbound team on creative for paid ads and outbound campaigns • Support EMEA event collateral as needed (banners, booth materials, event one-pagers)

• Edit short-form and long-form footage into finished cuts, from selects through to final export. • Sequence, pace, and structure raw footage into a narrative that holds attention and lands the message. • Colour grade for consistency across a campaign and across delivery formats and platforms. • Source and integrate stock footage where original material falls short. • Apply sound design, music, and audio levelling. • Design thumbnails, social graphics, digital banners, and ad creative that pair with the video work. • Conceptualise assets from a brief, not only execute against a locked spec. • Build motion graphics, animated text, lower thirds, and transitions in After Effects. • Keep fonts, colours, logo usage, and visual treatment consistent across every asset for a given client. • Collaborate with paid media on creative built to be tested, iterated, and scaled.