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Professional Services Consultant – Conversational Design
Location
United States
Posted
10 days ago
Salary
$95.9K - $125K / year
Seniority
Senior
Job Description
Professional Services Consultant – Conversational Design
Vonage
• Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio • Lead the solution design for challenging customer use cases across voice and text channels • Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations • Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals • Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards • Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders • Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges • Drive process improvements that increase team efficiency, quality, and predictability of delivery • Provide feedback, guidance, and mentorship to other Conversation Designers • Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view
Job Requirements
- 3+ years of experience in Conversation Design or a closely related field
- Native-level English proficiency (spoken and written)
- Exceptional writing, editing, and verbal communication skills
- Strong interpersonal skills and ability to lead and influence in a global, remote team
- Proven ability to learn and adapt to new systems quickly
- Strong analytical and problem-solving skills for complex workflows and systems
- Ability to thrive in a fast-paced environment and consistently meet deadlines
- Experience delivering and publishing multiple Virtual Agents (strong advantage)
- Solid understanding of human–machine interaction principles (advantage)
- Prior experience designing AI-driven conversational systems (big advantage)
Benefits
- Company Bonus or Commission Structure (depending on the role)
- Medical, Dental, and Vision Coverage Options
- 401(k) Savings Plan
- Company-Paid Basic Life and AD&D Insurance
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Maternity/Parental Leave
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Employee Support Program (EAP)
- Voluntary Supplemental Insurance
- Lifestyle Benefits
- Volunteer Time Off (VTO)
- Tuition Reimbursement - available for select positions; full details will be shared during the interview process
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