Role Description The Regional OS&D Clerk is responsible for investigating, documenting, and resolving freight discrepancies, including overages, shortages, and damaged shipments across multiple terminals or service centers within a designated region. This role serves as a liaison between operations personnel, customers, carriers, and claims departments to ensure accurate shipment tracking, timely resolution of issues, and compliance with company policies and transportation regulations. - Investigate and process all overage, shortage, and damage (OS&D) freight incidents. - Review shipping documents, bills of lading, delivery receipts, freight bills, and tracking records to identify shipment discrepancies. - Coordinate with terminal personnel, warehouse staff, drivers, customers, and carriers to locate missing freight and resolve shipment issues. - Document OS&D cases accurately in company operating systems. - Maintain records of claims, investigations, corrective actions, and resolutions. - Monitor OS&D reports and provide updates to management regarding trends and unresolved issues. - Assist in reducing freight claims through root-cause analysis and process improvement recommendations. - Communicate professionally with customers regarding shipment status and resolution efforts. - Ensure compliance with company policies, transportation regulations, and customer service standards. - Coordinate the return, disposal, re-delivery, or transfer of overage freight as required. - Work closely with claims and customer service departments to facilitate claim settlements. - Generate and distribute regional OS&D performance reports and metrics. - All other duties assigned to you by your direct supervisor or manager. Qualifications - 1–3 years of transportation, logistics, warehouse, freight claims, customer service, or OS&D experience preferred. - Strong attention to detail and organizational skills. - Excellent verbal and written communication abilities. - Proficiency with Microsoft Office Suite, especially Excel and Outlook. - Ability to analyze shipment documentation and freight records. - Strong problem-solving and investigative skills. - Ability to prioritize multiple tasks in a fast-paced environment. Requirements - Ability to sit, stand, and work at a computer for extended periods. - Occasional walking in warehouse or dock environments. - Ability to lift up to 25 pounds occasionally. Key Competencies - Attention to Detail - Customer Service Orientation - Problem Solving - Communication Skills - Time Management - Data Entry Accuracy - Team Collaboration - Investigative Analysis Typical Performance Metrics - OS&D case resolution time - Freight recovery rate - Claims reduction percentage - Documentation accuracy - Customer satisfaction scores - Regional compliance with OS&D procedures Reports To OS&D Manager Location Remote position within the KCY region preferably.

• Draft and assist with discovery responses and legal documentation. • Support attorneys with administrative and legal tasks as needed. • Assist in maintaining efficient workflow across ongoing cases. • Ensure accurate recordkeeping and document management. • Handle inbound and outbound phone communication with clients and opposing counsel. • Summarize depositions and case-related materials. • Provide regular updates to clients regarding case status. • Prepare and organize pleadings for attorney review. • Maintain accurate calendaring of deadlines, hearings, and appointments. • Manage client intake processes and collect relevant case information.

Role Description This is a remote position. Paradigm is seeking a Legal Document Review Specialist to support our client. This role will support document review, contract review, claim analysis, and customer/client inquiries in a fast-paced legal services environment. The ideal candidate will have strong written communication skills, critical thinking, issue spotting, and comfort working with technology and data. - Review and analyze documents, claim forms, supporting materials, and contract-related information - Respond to complex inquiries from customers and clients - Follow standard protocols, procedures, and instructions from Project Managers and Supervisors - Apply feedback quickly and accurately to meet project expectations - Work collaboratively with internal teams, project managers, supervisors, and business partners - Monitor claims and correspondence work to ensure procedures are followed and project goals are met - Assist supervisors and project managers in resolving issues that arise - Identify errors, monitor the overall health of the case, and help create solutions - Support quality assurance, deadlines, deliverables, and client-focused project outcomes Qualifications - JD from an accredited U.S. law school or foreign law degree and LLM required - Bar license is not required - Document review or contract review experience - Strong writing, language, and written communication skills - Strong verbal communication skills with the ability to explain complex information clearly - Critical thinking, issue spotting, and strong attention to detail - Technology and data experience, including MS Office products - Experience with Microsoft Word, Excel, Access, and Outlook - Advanced Excel skills preferred - Flexible, customer-service focused, and comfortable with changing priorities - Ability to work in a fast-paced, confidential, and professional environment - Current Epiq LDEs are not being accepted - Prior contingent workers and LDEs must be flagged appropriately Benefits - Medical, dental, vision, life, 401K, PTO, and sick days

• Assisting the firm’s attorneys & paralegals in managing a high volume of litigation matters • Communication with clients • Administrative responsibilities such as scanning, organizing, and recordkeeping • Assist with incoming and outbound mail • Manage hearing calendars