• Serve as the primary product and operational point of contact for Incisive's specialty lab network • Work directly with lab partners to ensure seamless case transitions across the practice – Incisive – lab workflow • Build and maintain strong working relationships with lab principals and production leads to facilitate open communication, surface friction early, and drive continuous improvement • Manage and streamline onboarding of new labs into the Incisive network, including workflow documentation, pricing, integration readiness, and training • Monitor lab capacity across the network and work proactively with labs and internal teams to prevent backlogs or case delays • Define, track, and enforce quality standards for each lab’s fulfillment, including turnaround time, remake rate, and case acceptance criteria • Develop escalation and remediation playbooks for quality issues, working with clinical support to resolve cases affecting practices • Conduct regular performance reviews with lab partners, sharing data and jointly identifying areas for improvement • Translate lab and practice workflow needs into clear, well-scoped product requirements, user stories, and acceptance criteria • Partner with product and engineering to design, build, and iterate on software that improves case submission, status visibility, quality tracking, and lab communication • Identify opportunities to automate manual touchpoints in the lab workflow, reducing friction for labs, practices, and the Incisive clinical team • Define and own the KPIs that measure lab network health: turnaround time, on-time delivery rate, remake rate, case volume by lab and discipline, and practice satisfaction • Build and maintain dashboards and reports that give internal stakeholders and lab partners clear visibility into performance • Analyze case flow data to identify patterns, inefficiencies, and opportunities for routing or workflow improvements • Deliver regular lab performance summaries to leadership, with clear recommendations and action plans • Partner with Incisive’s sales and growth teams to align lab capacity and capabilities with new practice onboarding plans • Work with clinical support to ensure the team has the tools, information, and processes needed to own every case from scan to delivery • Collaborate with finance and operations on lab pricing, invoicing accuracy, and cost-per-case tracking • Serve as the internal subject-matter expert on lab operations, educating stakeholders across the company on lab capabilities, constraints, and workflows • Contribute to Incisive’s lab network strategy, including decisions about which specialties and geographies to expand into • Evaluate new lab partners against defined criteria and lead the due diligence and onboarding process • Identify opportunities for deeper lab integrations—including data exchanges, automated case routing, and co-developed workflows—that create durable competitive advantages • Stay current on trends in dental lab technology, digital workflows, and materials to inform Incisive’s long-term product direction

• Own the entire sales cycle from lead generation to closing for customers in the USA • Establish and execute the sales strategy, developing sustainable business relationships with B2B customers • Grow a firm sales pipeline and define sales quotas, analyzing and continuously improving results • Foster a community and build relationships with key opinion leaders and influencers • Provide valuable insights on trends, customer needs, sales methods, product offerings and marketing initiatives

Role Description Join the team shaping the future of healthcare! Medbridge is a dynamic software as a service company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Sales team is growing and looking for an enthusiastic Account Manager, Enterprise to join us! The Account Manager, Enterprise is responsible for driving revenue growth by managing strategic accounts, long-term client relationships, and developing key new stakeholder relationships. This role will focus on up-selling and cross-selling existing solutions as well as identifying and expanding to new use cases or new user types within our strategic Health System customer base. In this role you will: - Lead retention and expansion efforts while meeting or exceeding quota attainment. - Develop strategic account growth plans, including annual plans for cross-functional initiatives, new use cases, and stakeholder engagement. - Serve as a strategic advisor to C-level and VP-level executives to identify opportunities that align with Medbridge’s evolving solution suite. - Lead consultative engagements to uncover client business challenges, build consensus, and influence enterprise-wide decisions. - Deeply understand client ecosystems and key success metrics. - Partner with internal teams (Product, Strategy, Clinical) to shape and deliver impactful customer outcomes. - Lead internal strategic account reviews and communicate client voice to inform product development and go-to-market initiatives. - Coordinate across Medbridge stakeholders to align resources, ensure exceptional delivery, and support long-term partnership success. Qualifications - 10+ Years of Account Management Experience or enterprise customer success experience in a SaaS or healthtech environment. - Demonstrated success managing large, complex accounts in the healthcare provider or health system space. - Proven ability to influence and build credibility with executive stakeholders. - Strong solution selling skills, particularly around complex or evolving product offerings. - Ability to identify and scope new opportunities, including technical and operational requirements. - Exceptional communication, strategic planning, and presentation skills. - Experience navigating healthcare enterprise structures, change management, and value realization. - Experience using Salesforce, Tableau, Pendo are all preferred. - Travel for conferences, client engagement and strategic planning as needed. Benefits - Salary Range: $110k base, $55K Variable; OTE: 165K - At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience. Company Description We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge. If you’re excited about this opportunity and think Medbridge is the right fit for your career, apply now! Our Talent Acquisition team will follow up with you shortly. Please note: Depending on location, final round interviews may be conducted in person.

• Own the health and performance of API connections with key hotel supply and connectivity partners, ensuring high uptime, low error rates, and reliable inventory flow. • Monitor diagnostics such as active and inactive hotel counts, error rates, and booking conversion issues, and lead the investigation when something looks off. • Perform advanced, second-level troubleshooting to identify root causes, then facilitate solutions between partners and internal engineering teams. • Build and execute commercial account plans that grow the business through each partner, optimizing hotel selection, rates, and content quality. • Develop technical roadmaps for connectivity enhancements and keep stakeholders aligned across both organizations through long, multi-party projects. • Think entrepreneurially about the next leg of growth at scale, and deliver measurable commercial outcomes rather than just operational activity.