Role Description The Network Systems Engineering Manager will lead a team of skilled systems engineers supporting our State and Higher Ed customers across the Mid Atlantic region. - Manage a group of presales professionals in one or more of the Presales Functions (Technical Consultant, Technical Client Consultant, and Enterprise Architects). - Set direction, manage deliverables, and achieve revenue and expense objectives. - Resolve customer problems and contribute to customer satisfaction. - Represent assigned area to all levels of sales and company management. - Build strategic executive relationships with external clients and internal resources. - Manage performance of individual contributors and grow talent within the organization. Responsibilities - Managing the Business: - Manage a group of Presales resources to provide account support or shared resource support. - Create presales utilization plans reflecting requirements and opportunities. - Collaborate with peers to address regional presales coverage gaps. - Assist in planning sales strategy and prioritize resource use. - Continuously monitor and improve operations to align with business direction. - Leading & Managing Presales People: - Assess and manage employee performance to ensure excellence. - Model effective selling skills and motivate presales teams. - Nurture and advance talent within the presales force. - Selling as a Presales Manager: - Understand overall company strategic direction and assist sales teams. - Apply consultative-selling techniques to advance sales opportunities. - Employ a financial selling approach to meet customer needs. Qualifications - Bachelor's Degree or equivalent experience. - 7+ years experience in sales. - Directly related management experience with success in achieving sales goals. - Demonstrated project management skills. Requirements - Business Management skills including Forecast/Budget Control Operations. - Resource Brokering/Allocation and Management of business processes. - Consultative Selling and strong presentation and communication skills. - Ability to develop strong customer relationships. - Coaching and Supervision skills for workforce planning and development. Benefits - Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing. - Investment in personal and professional development programs. - Unconditional inclusion and flexibility to manage work and personal needs.

Role Description We are looking for a Principal Software Engineer with extensive search experience that can design and implement complex search and retrieval systems, mentor team members, and help evolve our central search engineering architecture by collaborating closely with product, platform, and other engineering teams to deliver technical solutions, and high-throughput services with meaningful real-world impact. Responsibilities - Leading architectural design and ensure technical consistency. - Helping lead our shared search platform – expanding content search, improving relevance via vector and lexical search techniques. - Building world-class search systems to enhance users’ search experience. - Automating processes to assist other teams. - Collaborating on new ideas to optimize systems and engineering workflows. - Building relationships with other engineering teams to identify and solve their pain points. - Working across the stack, from development to infrastructure. - Designing and developing scalable data processing workflows and microservices using Spark, Spark Streaming, and Airflow. - Writing clean, modular, and testable code in Python, Java, or Scala, aligned with coding standards and architecture guidelines. - Lead implementation of system components that span multiple services and modules. - Diagnose and resolve complex technical issues across distributed systems and data workflows. - Leading design discussions, code reviews, and architecture sessions to ensure software quality and maintainability. - Developing and maintain data models to support analytical and operational use cases. - Collaborate with cross-functional stakeholders to translate product requirements into reliable engineering solutions. Qualifications - Current expertise with Lucene, Elasticsearch, Solr, or any other search engine, and have industry experience with Semantic Search. - Proven track record building search systems at scale. - Proficiency in batch processing technologies, including Spark, Spark Streaming, Airflow. - Expertise in at least one of Java, Python, Scala. - Deep understanding of distributed system design, data modeling, and performance tuning. - Experience with test-driven development and CI/CD practices. - Ability to independently drive technical outcomes from problem definition to deployment. - Familiarity with Agile, Kanban, or other iterative development methodologies. - Familiarity with vector/embedding-based search, KNN algorithms. - Exposure to graph-based data models or knowledge graph architecture. - Experience building internal platforms or developer-facing data tooling. - Knowledge of observability best practices for data systems (e.g., metrics, logs, alerts). Benefits - This job is eligible for an annual incentive bonus. - We offer country-specific benefits. Click here to access benefits specific to your location. Company Description Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.

Role Description As the Lead Analyst, Supply Chain Systems, you will support the information systems component for the Warehouse Management Systems (WMS), perform service management processes, foster and maintain ongoing client relationships, and configure systems. You’ll also write specifications for new development and system enhancements, as well as perform and coordinate quality assurance testing under the direction of senior analysts and managers. What you’ll do on a typical day: - Participate in the business development process to analyze client requirements, determine fit and customizations - Create proposals, gather supporting data for cost estimates and present GXO’s capabilities and solutions to prospective clients - Support project manager during system implementations/upgrades and provide continuing support - Develop documented implementation plans, configure systems, train users and provide post-implementation support - Create detailed functional specifications for modifications, defect corrections, enhancements and user documentation - Perform process and data modeling; perform integrated quality assurance testing on system changes before they are released to key users - Work creatively with end users to perform user acceptance testing on system changes before they are released to the field - Deliver training to power users on system use; provide system configuration site support to distribution centers and operations center - Provide support to resolve data-related problems with logistics information systems Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering or a related technical field, or equivalent related work or military experience - 4 years of experience with Warehouse Management Systems (WMS) development and implementation - Implementation and support experience with web-based applications, WMS, Transportation Management Systems (TMS) and small parcel shipment systems - Expertise and experience in at least one of the following business disciplines: supply chain management, warehousing, transportation or distribution - Experience using SQL for data analysis, extraction, troubleshooting and reporting - Thorough understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object-oriented design Requirements - It’d be great if you also have: - Master’s degree - Oracle SQL programming experience - 5 years of experience with WMS development and implementation - Knowledge of formal systems development methodologies Benefits - Competitive compensation - Generous benefits package, including full health insurance (medical, dental and vision) - 401(k) - Life insurance - Disability - And more Company Description GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

Role Description The Principal Business Analyst for Retail Operations is the senior BA accountable for the business-analysis discipline across the multiple brand's operational technology portfolio. The role pairs with Business Process Owners (BPOs) to shape what gets built, set the operating standards for how it gets validated, and ensure every release lands cleanly across a high-volume, multi-site retail service network. The Principal BA at this level owns BA accountability across the full operational portfolio, including: - Shop systems - Fleet and pricing - Integration requirements - Store technology - Training systems - Customer service systems This is a leadership IC role: standards-setting, cross-functional facilitation, and high-judgment work, not a people-management role. The Principal BA influences through reusable artifacts, peer review, and earned trust with Operations, Finance, Marketing, and IT leadership. What you’ll Drive - Requirements and Process Architecture - Own Business Analyst Standards - Define and maintain the requirements, traceability, and acceptance-criteria standards used by all BAs working on the brand; review high-risk requirements for cross-system or financially material work before development commits. - Document and Build Operational Architecture - Maintain the authoritative current-state and future-state process maps for operational workflows such as returns, discounts, loyalty, fleet, pricing, cash handling, and SKU management. Act as the internal process architect for the brand. - Translate Business Strategy into Actionable Requirements - Partner with BPOs and the Senior Technical PM to convert operational strategy and field-leadership priorities into clear, testable, traceable requirements that the build team can act on. - Govern Project Scope - Surface scope and dependency risks early; resolve conflicting business asks before they reach development. Defend scope decisions during change with documented rationale. - Testing, Release Readiness, and Operational Evidence - Define UAT Standards and Practices - Define the UAT standard, including scope, scenarios, named testers, defect process, and signoff evidence, that every release follows. Review UAT readiness for high-risk releases before go/no-go. - Lead UAT Process - Personally lead or oversee UAT for major releases (system migrations, vendor swaps, pricing changes, payment changes, regulatory-driven work). Manage defect triage and resolution with vendors through to closure. - Own Release Readiness - Confirm release scope, training readiness, support handoff, rollback awareness, and field readiness for every major release; surface and escalate readiness risks before launch. - Validate Downstream Impacts - Ensure systems and operational data flow correctly into ERP, BI, finance close, marketing, and inventory after every release. Coordinate with Finance and BI to confirm sales, tax, margin, and operational metrics remain accurate. - Cross-Functional Partnership and Stakeholder Facilitation - Trusted Partner for Operations Leadership - Engage Ops, Marketing, and Finance leadership directly on operational technology decisions. Translate technical trade-offs into operational and financial language; bring evidence, not opinion. - Manage Vendor Accountability - Partner with business and technical leaders on vendor scope, releases, and escalations. Hold vendors accountable to scope, SLA, and release quality from the BA side. - Partner with Field Operations - Maintain working relationships with field operations, including district managers, training, and ops support, so the BA work reflects how shops actually run. - Support Compliance & Audit - Gather process evidence, documentation, and data samples required for SOX and other regulatory audits related to operations if required. - Standards Leadership and Mentoring - Business Analyst Leadership - Mentor other BAs working on the brand; review their artifacts; coach them through complex stakeholder situations and high-risk releases. - Contribute to the Business Analyst Center of Excellence - Feed reusable patterns, templates, and lessons learned into the broader BA Center of Excellence. Pilot new standards on the brand before they go enterprise-wide. - Identify Cross Brand Opportunities - Build reusable cross-brand patterns (POS migration playbook, vendor-led release playbook, downstream-validation patterns) that can be adopted by other brands. Qualifications - 8+ years of business-analysis experience, with at least 4 years in retail operations, POS, or multi-site field-services environments. - Demonstrated ownership of complex, cross-system business analysis, not just feature-level work, but portfolio-level scope, dependencies, and trade-offs. - Hands-on track record leading UAT for major releases, including defect triage, vendor coordination, and business signoff. - Strong process-architecture skills: current/future-state mapping, dependency analysis, control points, and audit-grade documentation. - Experience working directly with senior business leadership (Ops, Finance, Marketing) and external vendors as the IT-side BA point of contact. - Proven mentoring of more junior BAs; ability to coach through complex stakeholder situations, not just review artifacts. Requirements - Familiarity with multi-brand or franchise operating models; understanding the difference between corporate-owned and franchised store delivery. - Working knowledge of downstream financial and reporting impacts of POS changes (ERP integration, tax, sales reporting, margin). - Exposure to SOX or regulatory audit support for retail-systems processes. - Experience using AI tools (Copilot or similar) for requirements drafting, UAT scripting, and process documentation. - CBAP, PMI-PBA, or equivalent senior BA credential. Benefits - Variety of health and wellness benefits including paid time off and holiday pay. - Get early access to 50% of your earned wages at any time through our myFlexPay program.