• Perform highly advanced consultative services and technical assistance work in support of CAPPS, including both functional (business process) and technical (system) activities. • Ensure HR/Payroll requirements, procedures, development, and testing activities from the Managed Services vendor comply with written procedures, coding standards, and the CAPPS System Development Lifecycle (SDLC). • Ensure all digital products and content related to CAPPS meet WCAG 2.1 accessibility standards. • Maintain perceivable, operable, understandable, and robust experiences for all users. • Regularly review products and content for accessibility compliance and implement updates or remediation whenever accessibility issues are identified. • Coordinate testing efforts for accessibility compliance. • Prepare and submit WCAG accessibility waivers as required. • Actively track requests submitted to vendors requesting resolutions to accessibility issues. • Actively track system coding and configuration updates once accessibility resolutions are available. • Renew waivers upon expiration if solutions have not been provided or installed. • Provide oversight and leadership for functional and technical design walkthroughs, including: Analyzing business processes and current system workflows to assess ERP design fit. • Reviewing functional designs, specifications, and integration documents to identify technical gaps and risks. • Evaluating upstream and downstream dependencies to ensure architectural alignment across modules and interfacing systems. • Preparing technical scenarios and test cases to validate system behavior and data flows. • Assessing designs for performance, security, scalability, and data quality impacts. • Providing concise technical feedback during design walks, highlighting risks, dependencies, and recommendations. • Supporting design reviews to ensure completeness, accuracy, and readiness for development and testing. • Review developed code for compliance with defined requirements and standards. • Validate code comparisons prior to migration to ensure adherence to all established development and configuration standards. • Provide Level 2 Service Desk support, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process. • Collaborate and coordinate with a Managed Services vendor responsible for Level 3 support to ensure timely escalation and resolution of issues. • Actively respond to and maintain customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to: Interface issues IP whitelisting EFT/secure server connectivity Agency transfer files Batch failures Other related technical tasks across agencies. • Perform all duties in accordance with established processes, policies, and procedures, within project scope and schedule, and in alignment with defined milestones, deliverables, and due dates. • Work under minimal supervision, relying on experience and judgment to plan and accomplish goals while following established processes and procedures. • Perform all work in accordance with ITIL principles and practices for: IT Service Management (ITSM) IT Asset Management (ITAM) Alignment of IT services with the needs of the business. • Participate in Disaster Recovery (DR) and upgrade testing activities, including planning, execution, and documentation. • Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information. • Participate, as directed, in annual SOC-1 attestation audits to confirm that controls are effectively designed and operated to ensure the accuracy and security of information processed via CAPPS. • Ensure that enhancements, process changes, and system fixes incorporate security, availability, processing integrity, confidentiality, and privacy considerations throughout design and implementation.