• Provide expert guidance across all major Head Start content areas, including: Education, Health and nutrition, Mental health, Dental, Social services, Family and community engagement, Early childhood and comprehensive services. • Utilize OHS systems such as GrantSolutions and the Head Start Enterprise System (HSES) for tracking, documentation, and analysis. • Support the development of custom solutions and specialized workplans tailored to OHS needs and timelines. • Prepare clear summaries, data briefs, and presentations for OHS leadership. • Participate in national and regional OHS meetings as directed. • Provide training and briefings for senior management on issues involving state systems. • Deliver on-site, group, and virtual trainings on governance, program management, fiscal operations, and oversight. • Support strategic planning efforts for state initiatives and early childhood services. • Assist with development of materials and documentation to support policy, strategy, and program implementation.

• Manage the execution of multiple contracts, ensuring work is delivered on time, within scope, and on budget. • Develop and maintain project plans, timelines, workplans, and tracking tools to support successful delivery. • Monitor contract requirements, milestones, and deliverables; flag risks and recommend course corrections as needed. • Lead budgeting, invoicing, and reporting in coordination with finance and senior staff. • Coordinate outreach strategies targeting building industry stakeholders (e.g., contractors, manufacturers, distributors), community organizations, local governments, and other partners. • Support the planning and execution of meetings, workshops, trainings, events, and briefings. • Use data and analysis to inform adjustments to outreach strategies. • Help ensure stakeholder engagement activities are well-documented and aligned with program goals and funder expectations. • Serve as a day-to-day point of contact for government and utility clients, maintaining clear, professional, and responsive communication. • Coordinate with subcontractors, consultants, and partner organizations to align roles, timelines, and expectations. • Prepare client-facing materials, including agendas, summaries, progress updates, and reports. • Work closely with internal teams (e.g., finance, communications, partnerships, technical experts, data/reporting) to support integrated program delivery. • Translate program goals and requirements into clear tasks and timelines for internal collaborators. • Contribute to continuous improvement by sharing lessons learned and best practices across programs.

• Own program-level financial tracking and revenue forecasting • Maintain and monitor margin performance and flag risks early • Develop and manage staffing forecasts aligned to contracted work and pipeline • Identify hiring needs 60–90 days in advance • Track utilization and ensure alignment between staffing and financial goals • Own and govern Ruddr as the system of record • Ensure project codes, billing rates, and forecast hours are accurate • Improve intake-to-project-launch workflow efficiency • Produce monthly operational dashboards for executive leadership • Provide scenario modeling to inform program decisions • Partner with delivery and recruiting to eliminate operational bottlenecks • Create and manage the flow of timely invoice submission and management across the program including client, team, and subcontractor touchpoints • Review and approve subcontractor invoices

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families. This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement. This potential project will consist of general operations and maintenance software and technical support services for the Nuvolo Clinical EAM and OT Security platform, in both the various lower and Production environments, supporting the Veterans Medical Centers (VAMCs) within the enterprise. This includes application support services, upgrades, patches, scheduled software maintenance, group/role updates, unscheduled break/fix support hours and remediation, enhancement support, system email support, dashboard/report creation and support, notification support and updates, workflow enhancements, interface updates and support, general user support and training services. The project will provide necessary support services so that the application operates in an efficient manner. This includes planning, testing, support, and issue mitigation during timely periodic system upgrades for new releases to ServiceNow and to Nuvolo. Gritter Francona is looking for a Program Manager to lead this potential project. Duties include but not limited to: - Planning, initiating, managing, executing and closing out programs - Assist VA in the execution of targeted program goals