• Perform highly advanced consultative services and technical assistance related to CAPPS Financials modules and processes. • Ensure CAPPS Financials requirements, procedures, development, and testing activities from the Managed Services vendor comply with written procedures, coding standards, and the established System Development Lifecycle (SDLC). • Ensure all digital products and content related to CAPPS meet WCAG 2.1 accessibility standards. • Maintain perceivable, operable, understandable, and robust user experiences across CAPPS Financials solutions. • Regularly review content and system changes for accessibility compliance and implement remediation when issues are identified. • Submit and track all WCAG accessibility waivers, including: Coordinating testing efforts for accessibility compliance. Preparing and submitting waiver requests as required. Actively tracking vendor requests and responses for accessibility resolutions. Tracking system coding and configuration updates once resolutions are available. Renewing waivers upon expiration where solutions have not yet been delivered or implemented. • Provide oversight for functional and technical design walkthroughs, including: Analyzing financial business processes and current system workflows to assess ERP design fit. Reviewing functional designs, technical specifications, and integration documents to identify technical gaps and risks. Evaluating upstream and downstream dependencies to ensure architectural alignment across modules, hubs, and interfacing systems. Preparing technical scenarios and test cases to validate system behavior, financial processes, and integrations. Assessing designs for performance, security, scalability, maintainability, and data quality impacts. Providing concise, actionable technical feedback during design sessions, highlighting risks, dependencies, and recommended mitigations. Supporting design reviews to ensure completeness, accuracy, and readiness for development and testing. • Review developed code for compliance with defined financial requirements and standards. • Validate code comparisons and migration objects prior to deployment to ensure adherence to all established coding and configuration standards. • Maintain and support the CAPPS Service Desk application, including: Product configuration and administrative support. Remaining current on all functionality offered by BOSSDesk (or comparable ITIL-compliant service desk platform). Ensuring the service desk application remains ITIL-compliant. Ensuring the application remains current with all approved configuration changes in support of customized implementations. Performing advanced troubleshooting and root cause analysis. Ensuring integration and providing API support (e.g., TDIS). Responding to reported incidents and monitoring the system for stability and performance. Maintaining technical documentation and the knowledge management repository. Collaborating and coordinating with the service desk product vendor for engineering and product support. Assisting with data analysis and requested reporting. • Perform highly advanced analysis and participate in special projects and cyclic processes in support of the CAPPS Hub Program, including: Participating in monthly meetings to ensure compliance with governance standards (e.g., Governance version 2.0). Creating and delivering CAPPS Texas baselines to all CAPPS Hub agencies in a current status. Conducting quarterly baseline attestations to confirm adherence to standards and configurations. Provide Level 2 Service Desk duties, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process. • Work in close cooperation and collaboration with a Managed Services vendor responsible for Level 3 support, ensuring timely escalations and resolutions. Actively respond to and maintain customer ticket requests via the CAPPS Service Desk with accurate, current information and statuses, including but not limited to: Interface issues, IP whitelisting, EFT/secure server connectivity, Agency transfer files, Batch failures, Other related technical tasks across participating agencies. • Perform all duties in accordance with established processes, policies, and procedures, within defined project scope and schedule, and aligned to published milestones, deliverables, and due dates. Work under minimal supervision, relying on experience and judgment to plan and accomplish goals while adhering to established processes and procedures. Perform all work in accordance with ITIL principles and practices for: IT Service Management (ITSM), IT Asset Management (ITAM), Alignment of IT services with business and financial needs. • Actively participate in Major Incident Management (MIM) processes for P1 and P2 incidents according to module responsibilities. Participate in Disaster Recovery (DR) and upgrade testing activities, including planning, execution, validation, and documentation. Deliver presentations at CAPPS User Groups and other stakeholder forums as requested, explaining changes, best practices, and impacts to financial users. Plan, design, develop, implement, support, and maintain information technology security measures to safeguard CAPPS Financials system information. Participate, as directed, in the annual SOC‑1 attestation audit to ensure that controls are effectively designed and operated to support the accuracy and security of information processed via CAPPS. Ensure that enhancements, process changes, and system fixes incorporate security, availability, processing integrity, confidentiality, and privacy considerations throughout design and implementation.