Role Description The Director, Servicing Compliance is a senior leadership role responsible for ensuring that all servicing product capabilities are designed, built, and delivered in full alignment with regulatory and investor requirements. Reporting directly to the SVP, Head of Product, this role is embedded within the product organization and operates as compliance advisory across the platform. - Proactively translating regulatory requirements into product and operational expectations. - Ensuring compliance is built into system design and not validated after the fact. - Partnering closely with Product, Engineering, and Operations to ensure the platform is exam-ready from day one. - Partnering with the Compliance Organization to ensure alignment with enterprise standards, interpretations, and oversight expectations. Responsibilities - Regulatory Interpretation & Product Translation - Interpret federal, state, and investor regulatory requirements (e.g., RESPA, Reg X, TILA, Reg Z, CFPB guidance, Fannie Mae, Freddie Mac, Ginnie Mae, Veterans Administration, and USDA-Rural Housing). - Translate regulatory obligations into clear product expectations, requirements, and system behaviors. - Ensure consistency and traceability between regulatory requirements and implemented functionality. - Monitor ongoing regulatory changes and effective dates, ensuring new or updated requirements are proactively incorporated into product design, prioritized appropriately, and delivered in alignment with required compliance timelines. - Compliance by Design - Define and enforce compliance acceptance criteria across all product features and workflows. - Ensure compliance requirements are embedded into product design, not retrofitted post-development. - Partner with Product Engineers and Business Principals to ensure requirements are complete, testable, and aligned with regulatory expectations. - Communications, Notices, & Disclosures - Ensure all regulated borrower communications, notices, and disclosures are fully defined, triggered appropriately, and compliant with applicable regulations. - Validate timing, content, delivery methods, and auditability of all communications. - Partner with the Compliance Organization and Operations to ensure alignment with current regulatory interpretations. - Exam Readiness & Audit Support - Define and prepare exam-ready artifacts from day one, including documentation, controls, evidence, and traceability. - Establish standards for audit trails, documentation, and control evidence across the platform. - Support internal audits, regulatory exams, and investor reviews as the primary compliance lead for product. - Compliance Validation & Sign-Off - Provide final sign-off on compliance readiness for product releases. - Ensure all regulatory requirements, controls, and evidence are in place prior to production deployment. - Identify and escalate compliance risks, gaps, and dependencies early in the development lifecycle. - Cross Functional Leadership - Serve as the primary compliance advisor to Product, Engineering, and executive stakeholders. - Partner with the Compliance Organization and Operations to align on interpretations and implementation approaches. - Drive alignment across teams on compliance priorities, trade-offs, and risk tolerance. Qualifications - 10+ years of experience in mortgage servicing compliance, regulatory, or risk-related roles. - Deep expertise in servicing laws and regulations (e.g., RESPA/Reg X, CFPB requirements) and various GSE agency and investor guidelines. - Proven ability to translate regulatory requirements into operational or system-level implementation. - Experience working closely with product and engineering teams in a technology or transformation environment. - Strong understanding of audit, controls, and exam processes. - Demonstrated ability to operate at both strategic and detailed levels. - Bachelor’s degree from an accredited college or university in a relevant discipline preferred; equivalent practical experience will be considered. Certifications, Licenses, and/or Registration - Law degree preferred, but not required. Benefits - Competitive salary range of $170,000 to $230,000, plus an annual bonus. - Medical coverage starting on day one. - Company-matched 401(k). Company Description MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Collections department to accommodate our remarkable growth! The Manager, Collections Legal and Recovery Compliance owns all legal and compliance gates, including eligibility for legal escalation, consumer contact standards, vendor oversight, and outside counsel management. This is a build role creating a structured post charge-off recovery program from scratch, turning currently uncollected balances into meaningful returns. This is not a practicing attorney role; external counsel handles legal action. This role leads the compliance framework, ensures all consumer interactions are legally sound, and builds the program with speed and autonomy. What you will do: - Post Charge-Off Recovery Program: - Design and own the qualification criteria for legal escalation. - Maintain the controlled file and validate routing through audits. - Monitor the legal escalation pipeline and maintain the compliance log. - Review and approve all settlement letter content for compliance. - Review and approve deficiency collection contact scripts and settlement authority structure. - Own the legal and compliance reporting within the collections KPI package. - Regulatory and Compliance: - Complete FDCPA and UDAAP reviews of consumer-facing components. - Build and maintain a state-by-state legal viability map for deficiency collections. - Ensure deficiency collection approaches are anchored to loan attributes. - Manage bankruptcy filings across the portfolio. - Ensure SCRA compliance for servicemember accounts. - Coordinate responses with compliance on regulatory inquiries. - Build and deliver compliance training for post charge-off staff. - Vendor and Outside Counsel Oversight: - Vet all third-party collection agencies before account placement. - Own the ongoing agency compliance program and conduct regular audits. - Oversee third-party BPO partners working post charge-off accounts. - Lead outside counsel evaluation and selection for the legal escalation pipeline. - Review vendor contracts before execution. - Policy, Process, and Cross-Functional Work: - Write and maintain all policies and procedures for the post charge-off collections program. - Manage active collections-related litigation in coordination with outside counsel. - Identify process gaps that create legal exposure. - Serve as the legal and compliance resource for daily questions. - Hire and develop direct reports as program volume increases. Qualifications - 5 or more years of experience in legal operations, compliance management, or collections oversight within consumer lending, auto finance, or a third-party collection agency. - Demonstrated historical career stability. - Experience in non-prime or subprime auto lending specifically. - Working knowledge of FDCPA, UDAAP, and applicable state consumer protection laws. - Experience managing bankruptcy filings and handling SCRA compliance. - Has managed outside counsel relationships. - Experience in deficiency recovery operations. - Able to read and interpret collections performance data. - Bachelor's degree required; JD, paralegal certification, or CRCM preferred but not required. Strongly Preferred - Has designed, built, or led a post charge-off deficiency recovery program. - Has managed legal collections activity across multiple states. - Has built or administered an agency compliance monitoring program. - Background at a non-prime auto lender or servicer. Benefits - Generous salaries and competitive health and welfare benefits (medical, dental, vision, LTD/STD, identity theft, paid parental leave, and more). - Paid vacation and 401(k) match. - Tuition reimbursement and social activities. - Monthly lunches and a robust employee recognition and talent development program.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want As a Carrier Compliance Coordinator at Arrive, you will play a pivotal role in safeguarding our customers’ freight and upholding our company’s reputation. This role will vet, monitor, and manage motor carrier relationships, proactively identifying and mitigating risks and potential fraud. You will serve as a key partner to our Carrier and Customer Sales teams, ensuring that all carrier engagements meet the highest standards of safety, compliance, and reliability. What You'll Do - Carrier Vetting & Risk Assessment: Evaluate and approve new carrier applications, utilizing advanced screening tools and investigative techniques to assess risk factors, detect potential fraud, and ensure compliance with company and federal regulations. - Incident Resolution: Resolve load and carrier issues, balancing speed with thorough risk analysis to protect customer interests and meet internal service level expectations. - Carrier Onboarding: Execute and manage the onboarding process for US and Mexican carriers, ensuring full compliance with federal regulations and the company's safety standards. - Policy Enforcement & Agreement Management: Collaborate with Sales and Legal teams to enforce company policies; ensure all carrier agreements and required documents are on file, up-to-date, and align with legal, safety, and ethical standards. - Continuous Monitoring & Proactive Intervention: Utilize real-time monitoring platforms to track carrier authority, insurance, safety ratings, and behavioral patterns; proactively flag and escalate anomalies or suspicious activity to prevent losses and service disruptions. - Insurance Verification & Compliance Audits: Liaise with insurance providers to verify coverage, investigate discrepancies, and ensure ongoing compliance with Arrive’s stringent requirements; conduct periodic audits of carrier documentation and performance. - Data Integrity & Reporting: Maintain meticulous records in our proprietary TMS, documenting all compliance checks, risk assessments, and incident resolutions; generate actionable reports to inform leadership and support continuous improvement. - Fraud Detection & Risk Mitigation: Analyze alerts for changes in DOT authority, insurance expirations, contact changes, and third party reports; investigate and respond to potential fraud, collaborating with Claims and Risk teams as necessary. - Stakeholder Communication: Provide timely and accurate guidance to internal teams on load resolutions, risk mitigation strategies and best practices in carrier management. Qualifications - Bachelor’s degree or 1-2 years of relevant experience in risk management, logistics, or compliance may be considered in lieu of degree. - Bilingual in English and Spanish is a plus OR Bilingual fluency (Spanish/English) required (for GDL) - Proven ability to work autonomously in a fast-paced, high-stakes environment. - Exceptional analytical, logical reasoning, and investigative skills. - Strong written and verbal communication skills, with the ability to convey complex findings clearly and professionally. - Proficiency with G-Suite, Microsoft Office, and logistics management systems; experience with risk monitoring tools preferred. The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

• Serve as the Subject Matter Expert (SME) for all lithium battery shipping regulations • Prepare and validate all Dangerous Goods (DG) documentation • Monitor changes in global regulations and update internal Standard Work Instructions (SWIs) • Ensure compliance with IATA Dangerous Goods Regulations, IMDG Code requirements, and DOT regulations • Design and maintain specialized storage zones for lithium batteries • Conduct regular audits of warehouse racking, labeling, and packaging integrity • Develop and deliver DG awareness training for warehouse floor staff