Arrive Logistics

• Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives. • Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments. • Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations. • Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers. • Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers. • Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements. • Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner. • Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills. • Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks. • Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention. • Operate as an escalation contact for your team and our Arrive Fresh clients to resolve supply chain exceptions in service, billing, communication and visibility. • Ensure strict adherence to regulatory standards, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA). • Partner with Employee Success (ES) and Learning & Development (L&D) to address performance lapses, assess turnover, and develop retention-driven engagement strategies. • Navigate and champion organizational change, communicating the "why" behind transitions effectively and fostering an optimistic, solutions-oriented team culture.

• Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives. • Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments. • Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations. • Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers. • Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers. • Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements. • Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner. • Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills. • Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks. • Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention. • Operate as an escalation contact for your team and our Arrive Fresh clients to resolve supply chain exceptions in service, billing, communication and visibility. • Ensure strict adherence to regulatory standards, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA). • Partner with Employee Success (ES) and Learning & Development (L&D) to address performance lapses, assess turnover, and develop retention-driven engagement strategies. • Navigate and champion organizational change, communicating the "why" behind transitions effectively and fostering an optimistic, solutions-oriented team culture.

• Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector. • Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills. • Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement. • Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight. • Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA). • Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives. • Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery. • Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts). • Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience. • Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.

• Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector. • Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills. • Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement. • Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight. • Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA). • Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives. • Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery. • Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts). • Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience. • Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want Based in our Guadalajara office, the Paralegal provides direct support to the Mexico Legal Consultant and the Legal team. The Paralegal assists with contract review and translation, corporate and commercial matters, drafting of members meetings, powers of attorney, corporate governance and recordkeeping, and the day-to-day management of legal documentation related to Arrive’s Mexico operations. This role is a key support function, providing local, day-to-day support from Guadalajara to the Mexico Legal Consultant to help ensure the smooth and timely handling of legal and operational matters in Mexico. What You'll Do - Provide direct support to the Mexico Legal Consultant and the broader Legal team on various aspects of Arrive’s operations in Mexico and cross-border operations into and out of Mexico. - Assist with contract review, drafting support and translation of commercial and operational documentation. - Support corporate and commercial matters, including corporate structuring, governance and the maintenance of corporate books and records for Arrive’s Mexican legal entity. - Assist with the preparation, coordination and documentation of members and shareholders meetings, including resolutions and related corporate filings. - Prepare, track and manage powers of attorney, including coordination with notaries and external legal counsel as needed. - Assist with KYC matters and customer and carrier onboarding, as well as carrier compliance matters, claims matters, employee matters, immigration matters and the like. - Work on a wide variety of special projects for the Mexico Legal Consultant, as assigned. - This position does not entail the provision of legal advice as a licensed attorney, lawyer or legal counsel. Qualifications - Fluency to a business level in written and spoken English and native level in written and spoken Mexican Spanish. - Law studies (pasante de Derecho), or equivalent legal support background, with hands-on experience gained at notary offices (notarías), law firms (despachos) and/or in-house legal teams. A professional license to practice law (cédula profesional) is not required, as this is a legal support role and not an attorney position. - 3+ years of experience in a corporate/commercial legal support role. - Experience dealing with a wide variety of Mexican corporate and commercial legal matters. - Working knowledge of the Ley General de Sociedades Mercantiles and experience coordinating with notaries (Notarias Públicas) on corporate filings and powers of attorney. - Meticulously detail oriented. - Contracts knowledge and a general understanding of company operations, organization, and procedures. - Excellent verbal and written communication skills. - Excellent time management, task tracking, organization and follow-up skills. - Comfortable working with highly confidential information. - Strong interpersonal skills and ability to interact with all levels of management. - Strong team player with the ability to collaborate effectively across the Legal team and other departments. - Proficient with standard office software, including Microsoft Word and Excel and/or Google Sheets. - Experience working in the transportation industry is a plus. The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program!

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want As a Carrier Compliance Coordinator at Arrive, you will play a pivotal role in safeguarding our customers’ freight and upholding our company’s reputation. This role will vet, monitor, and manage motor carrier relationships, proactively identifying and mitigating risks and potential fraud. You will serve as a key partner to our Carrier and Customer Sales teams, ensuring that all carrier engagements meet the highest standards of safety, compliance, and reliability. What You'll Do - Carrier Vetting & Risk Assessment: Evaluate and approve new carrier applications, utilizing advanced screening tools and investigative techniques to assess risk factors, detect potential fraud, and ensure compliance with company and federal regulations. - Incident Resolution: Resolve load and carrier issues, balancing speed with thorough risk analysis to protect customer interests and meet internal service level expectations. - Carrier Onboarding: Execute and manage the onboarding process for US and Mexican carriers, ensuring full compliance with federal regulations and the company's safety standards. - Policy Enforcement & Agreement Management: Collaborate with Sales and Legal teams to enforce company policies; ensure all carrier agreements and required documents are on file, up-to-date, and align with legal, safety, and ethical standards. - Continuous Monitoring & Proactive Intervention: Utilize real-time monitoring platforms to track carrier authority, insurance, safety ratings, and behavioral patterns; proactively flag and escalate anomalies or suspicious activity to prevent losses and service disruptions. - Insurance Verification & Compliance Audits: Liaise with insurance providers to verify coverage, investigate discrepancies, and ensure ongoing compliance with Arrive’s stringent requirements; conduct periodic audits of carrier documentation and performance. - Data Integrity & Reporting: Maintain meticulous records in our proprietary TMS, documenting all compliance checks, risk assessments, and incident resolutions; generate actionable reports to inform leadership and support continuous improvement. - Fraud Detection & Risk Mitigation: Analyze alerts for changes in DOT authority, insurance expirations, contact changes, and third party reports; investigate and respond to potential fraud, collaborating with Claims and Risk teams as necessary. - Stakeholder Communication: Provide timely and accurate guidance to internal teams on load resolutions, risk mitigation strategies and best practices in carrier management. Qualifications - Bachelor’s degree or 1-2 years of relevant experience in risk management, logistics, or compliance may be considered in lieu of degree. - Bilingual in English and Spanish is a plus OR Bilingual fluency (Spanish/English) required (for GDL) - Proven ability to work autonomously in a fast-paced, high-stakes environment. - Exceptional analytical, logical reasoning, and investigative skills. - Strong written and verbal communication skills, with the ability to convey complex findings clearly and professionally. - Proficiency with G-Suite, Microsoft Office, and logistics management systems; experience with risk monitoring tools preferred. The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. What You’ll Do Use your enthusiasm to deliver premier service. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be assisting a carrier representative with individualized support with tracking, building their book of business and enhancing your own sales capabilities. What You'll Do - Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps - Managing the load board for optimal visibility and ensuring all data is current and accurate - Execute problem solving and innovative thinking to improve and streamline processes. - Assist in tracking and updating load milestones including Border Operations Card - Coordinating pickup, crossing, and delivery scheduling and execution - Managing complemento carta porte processes. - Manage carrier representatives' books of business from Booked to Delivered. - Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers. - Publish truck listings for carriers, reach out on potential matches, and present load offers while refining your negotiation skills. - Facilitate load booking for your carrier representative, playing a key role in the continual growth of their business through your assistance. - Enter and update information accurately in ArriveNOW, from which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly. - Make sure to remain up to date with all of our SOPs (Standard Operational Procedure). - Maintain strong service metrics while assisting rep in growth of business - Exemplify a level of assertiveness to identify issues and solve them. - Foster existing relationships with our carrier partners to allow us better access to real-time updates. - Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers. - Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters. - All communication related to permissions or any administrative inquiry must be escalated to your team leadership. - Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time Qualifications - 6+ months experience as Carrier Success Representative - College degree preferred - Ability to work in a fast pace environment - Passion for quality customer service - Strong sense of urgency and ability to prioritize time-sensitive issues - Detail-oriented and thorough when presenting information - Organized when it comes to time management and deadlines - Able to work independently and collaboratively The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want As a Claims Analyst, you will serve as a subject matter expert and critical problem solver, taking full ownership of a portfolio of complex and high-value cargo claims (frequently exceeding $100,000). You will drive comprehensive claim management from initiation to resolution, integrating strategic analysis of claims trends to identify risks and develop proactive solutions. This role demands astute financial oversight, a deep understanding of legal and financial instruments, and leadership in external communications and stakeholder relationships. You will leverage advanced industry knowledge and business acumen to optimize claims operations, ensure financial integrity, and mentor junior team members, acting as a key cross-functional leader to protect the company's interests and drive strategic outcomes. What You'll Do - Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements, precisely processing all related financial transactions, and analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership. - High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance. Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration. - Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables. Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments. Utilize financial insights from claim trends to inform proactive strategies and protect the company's financial interests. - Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims, frequently exceeding $100,000. Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values. Provide mentorship and guidance to junior team members on processing claims across the full range of values. - Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team. Drive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practices. Qualifications - Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry. - 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred. - Exceptional organization skills and high attention to detail. - Proficient in Google Suite; conduct basic risk analysis and general data reporting. - Superior written and verbal communication skills. You understand that proactive communication is key. - Ability to work both independently and collaboratively. - Strong critical thinking, judgment, and decision-making skills. The Perks of Working With Us - Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. - Invest in your future with our matching 401(k) program. - Build relationships and find your home at Arrive through our Employee Resource Groups. - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. - Receive 100% paid parental leave when you become a new parent. - Get paid to work with your friends through our Referral Program! Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want Arrive Logistics is a third party logistics company undergoing rapid growth and a technological transformation, and is in need of support for its RFP Pricing Team. The Pricing Analyst position will be an opportunity to work independently and collaboratively with the Business Development team in accomplishing effective, reliable, Contractual Pricing that the company can stand behind. We are looking for those that possess an analytical mind as well as a strong work ethic, an eagerness to learn, and a desire to make an impact. Proficiency in Microsoft Excel is preferred. What You’ll Do - Analyze internal and external market data and trends to execute customer Requests For Partial Pricing. - Deliver a quality product from start to finish, including: Pricing, Formatting, Quality Control, Submission and the storage of RFP’s. - Assist the Business Development team in developing & executing strategies that the Biz Dev team can deliver to their customers - Work with the Business Development team to gather and record feedback on all submitted RFP’s - Collaborate with other departments in the organization to provide solutions for customers during the RFP process. - Field concerns related to the RFP Process from the Business Development team and how to best navigate towards solutions. - Collaborate with Pricing management on projects and strong ability to execute on direction - Give detailed summary of work to supervisor - Detailed recommendations for solutions to benefit customers and Arrive. - Communicate Ideas and recommendations to improve technology and work inefficiencies. Qualifications - Bachelor’s degree - Very organized and detail oriented approach to work - 3 years of industry experience, preferred - Proficient in Microsoft Excel - Working knowledge of Python and SQL, preferred - Pricing experience preferred - Analyst experience preferred - Working knowledge of truckload freight markets is preferred The Perks of Working With Us - Take advantage of excellent benefits, including health, dental, vision, and life coverage. - Invest in your future with our matching 401K program. - Build relationships and find your home at Arrive through our Employee Resource Groups. - Get recognized through our employee rewards program. - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. What We Want Arrive Logistics is looking for a NetSuite Developer with a thorough knowledge of design software and user experience. In this position you will implement and maintain configurations, customization, and integrations for supporting the continued growth and efficiencies of a growing and thriving organization. The ideal candidate has passion for solution engineering, an eye for recommending and developing process improvements, and evaluating tools and implementing enhancements to the ERP system. This position will work closely with management to align the NetSuite system with our business and company goals. What You’ll Do - Develop, test and deploy customizations, custom objects, and new functionality based on evolving business needs. - Facilitate the creation and testing of future state business processes and script development. - Refine and customize internal billing tools and methods. - Plan, review and manage change configurations and customization requests. - Work with multiple teams on roadmap projects involving quote to cash applications. - Research and analyze application behaviors and improve performance and stability. - Repair and recover from hardware or software failures. - Coordinate and communicate with impacted user groups. - Develop and implement policies, procedures and guidelines to ensure data integrity. - Configure NetSuite to align to company use of forms, field and customer records to manage unique business process requirements. - Ensure business and functional requirements are properly configured in NetSuite and other IT financial enterprise applications. - Provide data and generate reports to assist with analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage - Evaluate new or under-used NetSuite functionality, assist with defining functional specifications for business function specific customizations - Design and build enhancements and new financial systems functionality to support business needs, while maintaining scalability, ensuring system integrity, security, best practices and leveraging data where possible to highlight impact - Support users both proactively and reactively with a focus on customer service, including training - Perform software troubleshooting to isolate, diagnose and correct issues - General administration duties including creation and maintenance of workflows, dashboards, saved searches, and editing forms & fields - Manage roles and permissions and maintain custom forms - Assists with the creation of test cases and supports User Acceptance Testing (UAT) to ensure system configuration objectives have been met Qualifications - Bachelor's Degree in a related discipline - 5+ years experience with NetSuite, with at least 3 years NetSuite development experience - Fluency in English and Spanish - Willingness to work on several projects at once in a fast paced environment - Extremely self motivated. Can take initiative and work independently, asking for help when needed - Preferred Certifications: NetSuite SuiteCloud Developer II, Administrator, ERP Consultant - Familiarity in integration approaches and strategies, preferably work involving web services (XML, SOAP, WSDL, REST) - Strong knowledge and experience with Javascript, SuiteScript, and the Suitecloud customization platform - General knowledge of building and maintaining web applications both front-end (javascript/css/html) and back-end (server side) - Hands on experience designing solutions, installing software and data migration in a software delivery project environment - Familiarity with Azure Dev Ops and Git for code branching and proper deployment methodology. - Functionally proficient as a NetSuite user, able to advise users on ideal use cases for customizations vs native functionality - Hands on experience designing solutions, installing software and data migration. - Familiarity with IT transformation and experience managing business needs and requirements to IT deliverables. - System implementation and system integration experience. The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.