Devoted Studios logo
Devoted Studios

Creating equal opportunity for talent to work on games of their dreams

Account Manager

Location

Canada

Posted

8 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Account Manager

Devoted Studios

- Serve as the primary point of contact for a portfolio of active co-development accounts, knowing every client's goals, team structure, and current engagement status - Build deep, trusted relationships at every level of each client organisation, from day-to-day production contacts through to senior stakeholders and decision-makers - Maintain client satisfaction across your portfolio, measured through regular check-ins and structured feedback loops - Be the person clients call when something goes wrong, ensuring both sides stay focused on finding the best solution rather than placing blame - Monitor the health of every active engagement in your portfolio, spotting warning signs early through regular cadences with both clients and internal production teams - Partner closely with Production Leads to ensure full visibility on project status, quality, and any risks that could affect the client relationship - Proactively surface and mitigate risks, escalating internally where needed and maintaining client confidence throughout - Set and pursue quarterly growth targets for your current accounts, identifying expansion opportunities through deep understanding of each client's roadmap and upcoming projects - Grow engagements organically: identify where Devoted can take on additional scope, new service lines, or adjacent projects within existing client relationships - Build the kind of trust that turns a single project into a long-term partnership, and a satisfied client into a source of referrals - Collaborate with the Head of BD to ensure a smooth transition when accounts grow into new service areas or require business development support - Maintain CRM excellence: keep all account records, communication logs, and health data current and actionable - Prepare regular account status reports including satisfaction scores, expansion opportunities, risks, and renewal timelines - Represent Devoted at relevant industry events and conferences, strengthening existing client relationships and staying connected to the broader ecosystem

Job Requirements

  • 5+ years in account management, client success, or partner management, ideally within the games industry or a creative/technical services environment
  • Demonstrable track record of growing accounts quarter-over-quarter under your ownership, with measurable numbers behind it
  • Experience managing complex, multi-stakeholder client relationships, comfortable at operational, senior, and executive levels simultaneously
  • Background in or strong working knowledge of co-development, game services, or external development
  • Skills & Competencies**
  • Outstanding relationship management skills, a natural communicator who builds trust quickly and maintains it under pressure
  • Strong commercial fluency: you understand what an engagement costs, what margin looks like, and what the implications of scope changes are for both sides
  • Comfortable having difficult conversations — with clients when expectations need resetting, and internally when production issues need escalating
  • CRM discipline: HubSpot, Salesforce, or comparable, used as a living operating tool, not a reporting afterthought
  • Strong analytical and organisational skills, able to manage multiple accounts simultaneously without losing the detail on any of them

Benefits

  • Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development
  • Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners;
  • Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours
  • А chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally.

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