Role Description This role is on-site but open to remote for the right candidate. We’re looking for a Technical Program Manager to drive execution across critical, cross-functional platform and technology initiatives. This role is technical in nature, with a focus on systems, platforms, and IT coordination rather than software development or engineering. You will partner closely with the Director to bring structure, visibility, and momentum to key programs, ensuring work is clearly prioritized, tracked, and delivered on time. This role requires strong ownership, a bias toward action, and the ability to solve problems in real time as they arise. It is not responsible for system design or development, but for ensuring systems and platforms are successfully delivered and adopted across the business. You will play a central role in executing large-scale system, platform, and process optimization initiatives, working closely with Technology, Platform, and IT Operations teams. This role sits at the intersection of business execution and system enablement. What You’ll Do: - Drive Program Execution - Support day-to-day execution of key programs, including large-scale system, platform, and IT-related rollouts. - Manage timelines, milestones, dependencies, and deliverables across teams. - Track progress against plan and drive accountability across stakeholders. - Identify risks early and escalate with clear options and recommendations. - Coordinate cross-functional dependencies across platform, IT, external partners, and business teams to ensure seamless delivery. - Create Visibility & Structure - Maintain program plans, dashboards, and reporting in a centralized system (e.g., Smartsheet). - Ensure work is clearly defined, prioritized, and aligned to business goals. - Prepare and support weekly and monthly program reviews. - Provide clear, concise updates to stakeholders. - Coordinate Across Teams - Partner with platform, IT, and business teams to drive alignment and execution across system and process initiatives. - Facilitate working sessions and cross-functional meetings. - Ensure decisions are documented and next steps are clear. - Follow through to ensure execution stays on track. - Support Platform & IT Initiatives - Support rollout and drive adoption of core business platforms (e.g., Salesforce, HRIS). - Partner with IT Operations to coordinate system access, readiness, and deployment activities. - Translate business requirements into actionable tasks and timelines. - Support testing, validation, and readiness activities prior to system and platform launches. - Track adoption and usage of new systems and workflows post-launch. - Support Delivery Operations - Implement tools, templates, and processes defined by the Director. - Contribute to building repeatable program management practices. - Continuously identify opportunities to improve efficiency and execution. What Success Looks Like - Programs are organized, on track, and progressing without constant intervention. - Successful rollout and adoption of systems and platforms with minimal disruption to the business. - Strong adoption and consistent usage of systems and workflows across teams. - Clear, consistent visibility into progress, risks, and next steps. - Strong coordination across teams with minimal friction. - Reliable execution that builds trust and confidence across the organization. Qualifications - 5–8+ years of experience in program management, project management, or operations. - Experience supporting system implementations, platform rollouts, or technology-related initiatives is preferred. - Experience working alongside platform, IT, or systems teams (not required to be hands-on technical). - Ability to translate business needs into structured execution plans across systems and platforms. - Ability to work effectively with both technical and non-technical teams. - Strong organizational skills with high attention to detail and follow-through. - Ability to manage multiple priorities in a fast-paced environment. - Clear communicator who can keep teams aligned and informed. - Comfortable working in ambiguity and bringing structure where needed. - Experience with program management tools. - Strong problem solver with a bias toward action. Able to take loosely defined problems, bring structure, and drive to resolution without needing constant direction. Benefits - Competitive salary and benefits package. - Health insurance. - Dental insurance. - Vision insurance. - Life insurance. - 401(k) retirement plan. - Paid time off. - Relocation assistance available. Company Description Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry. Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job. It's a purpose.

• Lead GRC Programs & Certifications: Create and manage structured programs designed to maintain EIT environments in constant preparation for successful re-certification and complex compliance inspections. • Coordinate Audit Support & Remediation: Collaborate directly with internal and external audit teams to provide proper evidence of control for ITGC (e.g., SOX, SOC 2, FFIEC, Country Regulatory Audits). Coordinate engagement teams to manage the quality and implementation of remediation actions for IT-related findings. • Drive Risk Mitigation & Control Implementation: Proactively identify potential risks within the EIT environment using a risk-based approach. Design and implement controls to mitigate risks, such as managing Identity Access Management (IAM) or overseeing the lifecycle management and retirement of non-strategic hardware and software. • Optimize Processes & Define Metrics: Create, optimize, and maintain sustainable and repeatable IT governance procedures. Partner across EIT to define Metrics & KPIs that support regular monitoring of IT systems (e.g., vulnerability management and advancing toward CMMI maturity goals). • Report & Foster Awareness: Prepare and distribute regular status reports summarizing risk assessments and compliance status for management and stakeholders. Partner with Information Security to deliver educational content that fosters a culture of compliance awareness and accountability.

• Lead end-to-end planning and execution to onboard, integrate, and scale enterprise AI tools into our existing technology stack • Manage technical relationships with third-party AI vendors, holding partners strictly accountable to technical commitments, delivery timelines, and security baselines • Partner with engineering teams to oversee cloud infrastructure delivery in AWS, ensuring robust VPC configuration, identity federation, and multi-AZ architectures • Architect and enforce programmatic transitions that allow Proof of Concept (PoC) environments to systematically harden into production environments without requiring complete rebuilds • Drive Identity & Access Management (IAM) governance, establishing strict frameworks for non-human identities, service account governance, and least-privilege scoping across all AI tools • Act as the primary bridge between engineering teams and InfoSec, managing security and compliance gates as hard, non-negotiable delivery requirements • Maintain absolute program discipline using Jira and Confluence to track complex dependencies, milestones, and deliverables • Own the program's RAID log (Risks, Assumptions, Issues, Dependencies), translating complex technical blockers into clear risk-mitigation strategies suitable for Steering Committee (SteerCo) visibility • Manage communication and alignment across senior technical architects and business leadership.

• Lead the end-to-end implementation, migration, and optimization of SAP Concur (Travel & Expense and/or Invoice) platforms. • Architect and oversee technical integrations between Concur and adjacent systems, including HRIS feeds (Workday), core ERP/GL systems (Oracle, SAP S/4HANA), Single Sign-On (SSO), and corporate card programs (Amex/Visa). • Drive the technical consolidation of disparate finance and expense systems post-merger. • Manage complex data migrations, including the reconciliation of historical expense data, in-flight reports, employee master profiles, and hierarchical approval workflows. • Ensure absolute alignment and precision across legal entities, General Ledger (GL) mapping, and employee data feeds. • Manage relationships with SAP Concur Deployment Consultants and Professional Services, holding third-party partners strictly accountable to milestones, technical quality, and SLAs. • Formulate and present program status, risk mitigation frameworks, and critical milestones to Executive Steering Committees. • Partner with business leaders to build, launch, and manage enterprise-wide communication, training frameworks, and super-user networks across a highly distributed US employee base. • Act as the technical liaison for Controllers, AP, Tax, Travel, Internal Audit, and compliance teams.