The leader in early wildfire detection and actionable intelligence
Customer Success Manager
Location
United States
Posted
39 days ago
Salary
$98.2K - $157.4K / year
Seniority
Senior
Job Description
Customer Success Manager
Pano AI
• Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams • Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities • Demonstrate strong executive presence and communication skills in high-stakes settings, including executive-level presentations, customer engagements, and strategic stakeholder meetings, effectively conveying confidence, clarity, and credibility. • Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers and making thoughtful choices that align business goals with client needs • Actively learn our client's needs to deliver the best solutions to their goals • Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy • Creatively problem-solve when difficult situations arise and help client and internal team members resolve delivery challenges • Regularly present critical findings, strategic planning, and sometimes difficult information to clients.. • Foster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business context • Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, and provide timely solutions, and recommendations to help achieve success and drive adoption • Deeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clients • Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering
Job Requirements
- BS or BA degree. MBA, MS, or relevant experience preferred.
- At least 5 years of professional experience in technology consulting or customer relationship management, with a strong preference for experience within a SaaS or enterprise software-related field
- Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations.
- Demonstrated track record of assisting Fortune 1000 customers with 6-figures in recurring revenue to discover optimal solutions.
- You have worked in a cross-functional work environment and a knack for “getting things done” in a fast-paced environment
- Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail.
- The ideal candidate will be passionate about environmental issues.
- Travel expectations approximately 15% to 25%.
Benefits
- Comprehensive medical, dental, and vision coverage
- A matching 401(k) plan
- Flexible paid time off
- Stock options
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