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Platform Success Manager
Location
United States
Posted
40 days ago
Salary
$110K - $120K / year
Seniority
Senior
Job Description
Platform Success Manager
Thinkahead Consultant Psychologist Pty Ltd
• Facilitate a smooth onboarding process for new customers. • Develop and deliver onboarding materials, training sessions, and support resources. • Proactively engage with customers to understand their needs and ensure continuous value from the Hatch platform. • Conduct regular check-ins and business reviews with customers to assess satisfaction and identify improvement opportunities. • Collect and analyze customer feedback to inform product improvements. • Collaborate with the product team to prioritize and implement customer-driven enhancements. • Define and document onboarding and engagement processes. • Create best practices and scalable solutions for customer success initiatives. • Monitor and interpret user and application engagement metrics. • Provide insights and reports to internal teams to drive product and service improvements. • Develop and conduct training programs for customers to maximize platform adoption and utilization. • Provide ongoing support and troubleshooting to ensure customer success.
Job Requirements
- Proven track record of collaborating with customers to solicit and act upon feedback.
- Demonstrated ability to foster relationships and work closely with both technical and non-technical stakeholders.
- Well-organized and self-directing with the ability to create and communicate processes across both external and internal teams.
- Passion for problem-solving and a knack for spotting opportunities for optimization.
- Strong analytical skills with an ability to monitor and interpret user and application engagement metrics.
- Clear, empathetic, and effective communication skills.
- Driven by a genuine desire to help customers succeed and achieve their goals.
- Comfortable navigating and explaining technical platforms to a varied audience.
- Commitment to continuous learning and staying updated with industry best practices.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
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