Role Description We’re looking for a detail-oriented and proactive Operations Coordinator / Engineer to oversee the full lifecycle of custom product manufacturing projects - from client inquiry to final delivery. You’ll be the key connector between sales, design, clients, and factory teams, ensuring every project runs smoothly, meets quality standards, and supports efficiency and profitability goals. - Oversee the full lifecycle of custom manufacturing orders from initiation to delivery - Coordinate daily with factory teams to ensure production accuracy, on-time delivery, and quality standards - Review samples, pre-production materials, and testing results before mass production - Manage logistics, delivery timelines, and payment coordination with internal and external partners - Troubleshoot production issues and ensure smooth resolution across stakeholders - Act as the main point of contact between clients, factory partners, and internal teams - Collaborate with sales and customer success teams on complex or high-value projects - Work with design teams to validate files, materials, and production feasibility - Support early-stage project assessments including cost and production constraints - Conduct cost analysis and negotiate with manufacturers to achieve target gross profit margins - Ensure pricing aligns with both company financial goals and client expectations - Maintain strict quality control across all production stages - Identify opportunities to improve processes, reduce costs, and increase efficiency Qualifications - 3+ years of experience in operations, manufacturing coordination, project management, or a similar product-focused role - Strong understanding of production processes, quality control, and supply chain logistics - Excellent communication skills and ability to work across multiple teams and time zones - Strong attention to detail and ability to manage multiple moving parts at once - A proactive, problem-solving mindset and ability to stay calm under pressure - Comfortable working independently in a fast-paced, remote environment - Strong analytical and commercial thinking skills Requirements - Experience working with overseas manufacturers is a strong plus - Familiarity with ERP or production tracking systems is a bonus - Degree in Engineering, Operations Management, or a related field is preferred but not required Benefits - Salary: $2,000–$2,500/month* - Full-time | 100% remote | CET Hours - 13 PTO days + 3 federal holidays - Uncapped growth opportunities - Commission incentives

Role Description The company is looking for a Head of New Projects / Lead of Partner Projects to coordinate the launch and operational support of iGaming brands owned by partner companies. This role focuses on: - Cross-functional coordination - Operational readiness - Stakeholder management - Launch execution - Post-launch stabilization The specialist will work closely with internal SOFTSWISS teams and external stakeholders to ensure that partner brands are properly prepared for launch, aligned with regulatory requirements, and supported after go-live. The position is focused on operational excellence, structured coordination, and project stability rather than direct ownership of commercial growth. At the same time, the candidate should understand key operational and financial indicators and be able to monitor project performance. Qualifications - Previous experience in iGaming - Experience with launch processes and cross-functional project coordination - Understanding of regulated markets and operational environments - Experience working with multiple internal and external stakeholders - Understanding of how an iGaming brand operates, including CRM, retention, support, antifraud, payments, and compliance processes - Ability to coordinate several parallel workstreams and ensure operational readiness before launch - Strong organizational and communication skills - Ability to work independently and drive execution - High level of ownership and proactivity - Upper-Intermediate+ English Requirements - Experience launching iGaming projects in multiple markets (will be a plus) - Understanding of payments, antifraud, CRM, or retention-related processes (will be a plus) - Experience defining or building a small operational team for project/brand support (will be a plus) - Hands-on readiness to support operational tasks when needed (will be a plus) - Experience working with partner projects or external stakeholders (will be a plus) Benefits - Comprehensive Mental Health Programme - Private insurance (depending on contract type) - Paid gym memberships - Free English lessons (online) - +1 day off per calendar year - Referral program rewards - Upskilling, internal workshops, and participation in professional conferences and corporate events Company Description SOFTSWISS is a leading B2B iGaming provider and ecosystem that empowers partner brands through advanced technology, analytics, and operational expertise since 2009. - #1 provider in crypto gambling - 36,000+ games available - 1,200+ iGaming brands on the platform - 250+ game provider partners - 2,000+ employees - 4 offices worldwide - 9 proprietary products

• Lead the day-to-day operations of the Payments team and act as the primary point of contact for operational matters • Monitor payment flows and ensure timely and accurate execution of payments, including high-priority and critical transactions • Oversee operational performance, SLA compliance, and payment processing quality across the function • Manage workload distribution, prioritization, and operational coordination within the team • Analyze payment routes and support the selection of the most efficient payment solutions and legal entities for transaction execution • Own operational reporting, including payment volumes, processing quality, error rates, and team performance metrics • Coordinate with banks, payment providers, and internal stakeholders to resolve operational issues and ensure business continuity • Lead incident management activities, including escalation handling, root cause analysis, and implementation of corrective actions • Maintain operational documentation, knowledge bases, and onboarding processes for the team • Ensure team readiness through cross-training, succession planning, and operational coverage management • Perform regular reconciliations across payment systems, accounting records, and merchant reports to ensure operational accuracy and data consistency • Drive process improvements through automation, workflow optimization, and maintenance of operational documentation and knowledge bases • Work hands-on with operational systems and reporting tools to monitor performance, investigate discrepancies, and resolve operational issues.

Role Description We are looking for a personable, organized Customer Operations Specialist to serve as the first point of contact for our customers across phone and email. This role combines front-line service and support with billing assistance and training coordination, and is ideal for someone who enjoys variety, communicates clearly, and takes pride in keeping things on track. - Customer Service & Communication: - Answer inbound customer phone calls and email inquiries promptly and professionally, escalating complex issues to the appropriate teams when needed. - Document every customer interaction in Zendesk (or comparable ticketing system), track open items, and follow up to ensure timely resolution. - Surface recurring questions and issues to help improve self-service resources and reduce repeat contacts. - Billing & Account Support: - Assist customers with billing inquiries, including charges, invoices, payment status, and account balances. - Walk customers through the customer portal to add or update payment methods, troubleshooting issues as they arise. - Provide details on current products, pricing, and contract terms, and process changes such as adding or removing products, upgrades, downgrades, and cancellations in line with company policy. - Training Coordination & Calendar Management: - Maintain trainer calendars in Outlook, Zoom, and Calendly, ensuring meeting links, time zones, and availability are accurate and conflict-free. - Send Calendly scheduling links to customers so they can book their own training sessions, and provide confirmations, prep materials, and follow-up communications as needed. - Track attendance and feedback to support a smooth training experience. - Collaboration & Internal Support: - Work closely with sales, billing, training, and product support teams to ensure customer needs are met end-to-end. - Represent the customer’s perspective in internal discussions and support cross-departmental projects as assigned. Qualifications - Experience in a customer service or customer support role, including phone and email support. - Hands-on experience with a help desk or ticketing system such as Zendesk, Freshdesk, or ServiceNow, including triage, tagging, and reporting basics. - Working knowledge of Outlook, Zoom, and Calendly (or similar scheduling tools). - Comfort handling billing-related conversations, including payment methods, contract details, and cancellations. - Proficiency with Microsoft Office and the ability to learn new web-based tools quickly. - Strong written and verbal communication, attention to detail, and ability to manage multiple open items independently. Requirements - Experience with Salesforce or a comparable CRM platform. - Experience using Microsoft Copilot or other AI tools to support day-to-day work. - Experience supporting a SaaS or subscription-based business model. - Background in scheduling, training coordination, or operations support. - Familiarity with customer portals or self-service billing platforms (e.g., Stripe, Chargebee, Recurly). - Experience de-escalating difficult customer conversations with empathy and professionalism. Benefits - Flexible and autonomous work environment. - Support from teammates and leaders committed to your growth. - Opportunities to collaborate, challenge each other, and share knowledge.