• Play a critical role in shaping and executing talent acquisition strategies • Lead complex searches and serve as a strategic advisor to business leaders • Mentor team members and drive recruitment initiatives • Contribute to and influence the overall recruitment strategy • Design and execute innovative sourcing strategies • Build and sustain strategic talent networks • Enhance the candidate assessment process • Manage complex recruitment projects and collaborate cross-functionally • Provide thought leadership on industry trends and emerging recruitment technologies • Drive collaboration across all organizational levels

• Connect with motivated candidates to learn about their skills, match them to job opportunities and develop pathways to help them achieve their career goals • Leverage your social networks and industry communities to build a strong pipeline of in-demand candidates and loyal clients • Own your workload and take initiative to deliver on commitments without letting distractions get in the way of success • Grow into an expert and adapt to the fast-paced and changing world of work by asking questions and learning more about your areas of specialty • Improve the effectiveness of sourcing strategies and build a growing and diverse candidate pipeline through creative research, digital outreach, and attraction campaigns • Exceed client expectations and expand sphere of influence within client portfolio to build loyalty and expand opportunities • Oversee quality of delivery and service team and mitigate risks to account health and client satisfaction • Coach and train on recruiting best practices, processes and technologies • Efficiently and accurately screen and assess candidates in order to advocate on their behalf for career opportunities • Drive client satisfaction and loyalty by delivering on commitments and providing an exceptional hiring experience • Develop and maintain brand awareness and trusted advisor status by sharing recruitment expertise and dialogue on workforce insights through various platforms • Understand and educate client and program teams on the dynamics of the local market, labor and workforce management

• Managing the full-cycle recruitment for professional healthcare licensed agent hires within a specific business segment • Sourcing, interviewing and selection of candidates while promoting a work environment that openly embraces individuals with diverse backgrounds and experiences • Actively search for the brightest healthcare licensed agents utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values • Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methods • Partner with Recruiting Director and hiring managers to understand the skills and background required for each Healthcare Licensed program opportunity • Provide expert advice and coaching throughout the recruitment process • Lead Healthcare licensed agents through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience • Actively utilize all recruitment channels to form a knowledge base of where to find the health licensed agent candidates for each campaign and role and consistently generate a healthy pipeline of high-quality candidates • Guide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions • Utilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organization • Develop a thorough understanding of TTEC, our value proposition, our segment and our values to qualify candidates and articulate our business

• Connect with motivated candidates to learn about their skills • Match them to job opportunities and develop pathways to help them achieve their career goals • Oversee quality of delivery and service team for client satisfaction • Develop and maintain brand awareness and trusted advisor status by sharing recruitment expertise