Shopmonkey

• Recognize that our network of Auto Repair Shops is the cornerstone of our business • Deliver effective relationship-based customer service in support of the department • Liaise between our Auto Shop customers and cross-functional internal teams • Gather all necessary Auto Shop information and fulfill their needs • Respond to Auto Shop complaints and service-related inquiries professionally and compassionately • Effectively manage workload, maintain assigned schedule, and attendance standards • Utilize tools and resources to make appropriate recommendations • Maintain a balance between company policy and Customer benefits in decision making

• Grow new revenue by building relationships with high-potential prospective users • Build and maintain a pipeline of high-quality opportunities • Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives • Collaborate with our sales development, marketing, product and customer service teams to deliver outstanding results • Communicate accurate and realistic forecast information to the management team by ensuring our CRM is being utilized and managed effectively • Learn tried and true SaaS sales strategies

We're looking for an Engineering Manager I to lead one of our autonomous feature squads. You'll own the day-to-day engineering leadership of a cross-functional team (1 PM, 1 Designer, 4–5 engineers) responsible for a meaningful area of the Shopmonkey platform. This is not a "project manager with an engineering title" role. You are technical, you are in the code, and you care deeply about how software gets built — not just that it ships. You won't be on the critical path for planned project work, but you'll be deeply involved in guiding your team through every phase of the SDLC: scoping, design, implementation, testing, release, and iteration. Your job is to make your team faster, sharper, and more effective — by coaching, unblocking, and identifying the gaps nobody else sees. You'll also contribute directly to the codebase. Not as a primary feature developer, but as a force multiplier — proactively improving code quality, tackling the work that falls between the cracks, and leading by example when it matters. Our platform is built on two primary monorepos (backend and frontend) using TypeScript throughout. The stack includes React, Node.js, Next.js, Redux, and Redis on the application side; CockroachDB and ClickHouse for data; Synadia NATS for messaging; and GCP for infrastructure. We use OpenTelemetry and Prometheus for observability, with supporting services in TypeScript and Go. We don't expect expertise across all of these — we're looking for strong fundamentals and the ability to learn quickly. What you will do: - Lead a feature squad end-to-end: people, process, and technical direction. - Own performance management for your engineers — regular 1:1s, growth conversations, honest feedback, and formal reviews. - Partner closely with your PM and Designer to shape quarterly project plans that balance customer value, technical health, and business impact. - Guide your team through the full SDLC — you should be competent and opinionated at every stage, from system design through production observability. - Contribute to the codebase as a technical force multiplier: filling gaps, improving quality, and modeling engineering standards. - Operate within our quarterly planning and 2-week cycle cadence, helping your squad maintain focus and predictability. - Build and maintain a healthy remote-first team culture — clear communication, strong async habits, and flexibility balanced against team needs. - Participate in hiring — sourcing, interviewing, and closing engineering talent for your squad and the broader org. We are looking for people who have: - 2+ years of formal engineering management experience, leading a team of software engineers through shipping production software. - A strong technical foundation — you've built and operated production systems and can earn credibility with senior ICs through your technical judgment. - Proven ability to coach and develop engineers across multiple levels. - High emotional intelligence and communication skills. You navigate ambiguity, give hard feedback with care, and build trust quickly — especially important in a remote environment. - Sound business judgment — you understand why the team is building what it's building, and you push back when priorities don't make sense. - Experience working in cross-functional product teams (PM, Design, Engineering). - Comfort with remote-first work across time zones. You value flexibility but put team needs first.   In the United States, the range is typically a salary of $145,000 to $180,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. Why Shopmonkey?  Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: 💪🏼 Health & Wellness  - Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date  - Short term and long term disability  - Employee assistance program - Reimbursement for a personal health and wellness membership  - Generous parental leave  - 401(k) available upon hire  ✈️ Time Off  - 11 paid holidays  - Flexible time off - take the time off you need!  🥰 Giving Back  - Matching donations for approved charitable organizations  - Group volunteer efforts  Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey. Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive. About the Industry The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. About Shopmonkey Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.  Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.  In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2025!  Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission. Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.  Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for: - Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications. - Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer. - While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

• Work directly with an engineering manager and engineering director to develop frontend architecture patterns • Self-starter with the ability to work effectively in a multi-disciplined team with a product manager, product designer and QA engineer • Have a strong sense of teamwork and put the team’s and company’s interests first • Must be able to operate in a fast-moving environment with the ability to adapt to changing priorities and requirements • Experience designing, building, and operating production services • Experience building and operating high performance multi-tier web applications and serving multiple applications from a single codebase

• Manage complex, multi-stage interview loops for software engineering and technical product roles across various time zones. • Act as the primary point of contact for candidates, ensuring a seamless, high-touch experience. • Partner closely with hiring managers and interview panels to optimize calendar availability. • Maintain meticulous data integrity within Greenhouse, ensuring all candidate records and interview stages are updated in real-time. • Assist with identifying and engaging passive technical talent through Endorsed & LinkedIn Recruiter. • Conduct initial profile screenings to ensure candidates meet cultural core values as well as experience needed. • Execute sourcing strategies that prioritize a diverse candidate pool.

• Serve as the main point of contact during a customer’s implementation process • Deliver top tier customer service and support across all product areas • Assist in training customers to ensure the successful beginning of a new customer journey • Coordinate deliverables with various internal departments • Communicate thoughtful, customized solutions that help customers move forward and grow their business • Learn all about the Shopmonkey product suite and automotive industry

• Use your knowledge of both Shopmonkey and Quickbooks to help streamline accounting processes. • Assist customers with connecting and configuring Quickbooks to work with Shopmonkey along with questions regarding tax, payroll, invoices, and other financial areas relating to QuickBooks • Be a subject matter expert and escalation point for all Quickbooks related issues on the Customer Support team. • Demonstrate project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes • Use the voices of customer reports from multiple channels to identify and categorize customer issues • Provide follow-through and closed-loop feedback on problems/ opportunities that have been prioritized to be addressed • Proactively identify opportunities for change that will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

• Serve as the main point of contact during a customer’s implementation process • Deliver top tier customer service and support across all product areas • Assist in training customers to ensure the successful beginning of a new customer journey • Coordinate deliverables with various internal departments • Communicate thoughtful, customized solutions that help customers move forward and grow their business • Learn all about the Shopmonkey product suite and automotive industry