• Provide specialist application support and guidance on the Dotmatics product suite • Manage complex customer incidents • Respond, resolve, triage, and escalate incidents and requests • Develop into a Subject Matter Expert • Collaborate with internal teams for complex technical issues • Follow up with customers to ensure resolution of issues • Prioritise tasks according to customer agreements • Advocate for customers on product bugs and enhancements • Identify support trends and suggest improvements • Maintain and update systems of record

• Escalations, working directly with users and Customer Success teams • Escalate critical issues to appropriate internal channel • Report bugs to Engineering & QA teams • Clearly communicate with customers about issues impacting their service • Effectively verify that issues have been resolved • Execute internal processes to streamline and scale support • Partner with cross-functional teams, translating customer business needs and product feedback into new solutions • Reporting and knowledge base documentation expertise • Provide Email, Chat and Phone support

• Garantir une assistance réactive, claire et efficace aux utilisateurs d'AssessFirst • Répondre aux tickets d'assistance • Diagnostiquer et résoudre les incidents de niveau 1 et 2 • Assurer un suivi rigoureux des tickets jusqu'à leur clôture en garantissant la satisfaction client • Effectuer une première analyse des problèmes signalés • Collaborer avec les équipes techniques pour escalader les incidents complexes • Rédiger et mettre à jour les articles de la FAQ et les guides d'utilisation • Participer à l'amélioration continue des processus de support

Operations Support Engineer Location: Pewaukee United States Job Description: We Energies, a subsidiary of WEC Energy Group, is seeking a Operations Support Engineer in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the Pewaukee, Wisconsin office. This position is part of a job family (Associate Engineer, Engineer, Senior Engineer, and Principal Engineer) where experience will be the determining factor. About Us WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you. Job Responsibilities The Operations Support Engineer supports Local Balancing Authority real-time system operations. This includes: - Supporting interconnected system operations within MISO - Running power flow studies and contingency analysis - Maintaining and tuning state estimator model and coordinating models with ATC and MISO - Coordinating setup of real-time data flows and calculations for changes and new substations across business systems including SCADA, ICCP, energy accounting, and PI Historian - Providing engineering support to real-time system operations team - Collaborate across multiple business units including Power Generation and Wholesale Infrastructure and Fuels Minimum Qualifications - Bachelor's Degree in Engineering - Position is expected to pass NERC RC System Operator Certification test within 1 year of hire This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation. Preferred Qualifications - Bachelor's Degree in Electrical Engineering - Power Systems knowledge - Utility experience - Power Flow Analysis software experience End Date: 06/24/2026 Pay Range Minimum: $68,436.68 Pay Range Maximum: $156,125.32 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. This position is eligible for employee referral bonus. WEC Energy Group benefits We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. EEO/AA policies and statements Location: Pewaukee, WI, US, 53188 Company: We Energies (WE) Req ID: 6672