• Garantir une assistance réactive, claire et efficace aux utilisateurs d'AssessFirst • Répondre aux tickets d'assistance • Diagnostiquer et résoudre les incidents de niveau 1 et 2 • Assurer un suivi rigoureux des tickets jusqu'à leur clôture en garantissant la satisfaction client • Effectuer une première analyse des problèmes signalés • Collaborer avec les équipes techniques pour escalader les incidents complexes • Rédiger et mettre à jour les articles de la FAQ et les guides d'utilisation • Participer à l'amélioration continue des processus de support

Operations Support Engineer Location: Pewaukee United States Job Description: We Energies, a subsidiary of WEC Energy Group, is seeking a Operations Support Engineer in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the Pewaukee, Wisconsin office. This position is part of a job family (Associate Engineer, Engineer, Senior Engineer, and Principal Engineer) where experience will be the determining factor. About Us WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you. Job Responsibilities The Operations Support Engineer supports Local Balancing Authority real-time system operations. This includes: - Supporting interconnected system operations within MISO - Running power flow studies and contingency analysis - Maintaining and tuning state estimator model and coordinating models with ATC and MISO - Coordinating setup of real-time data flows and calculations for changes and new substations across business systems including SCADA, ICCP, energy accounting, and PI Historian - Providing engineering support to real-time system operations team - Collaborate across multiple business units including Power Generation and Wholesale Infrastructure and Fuels Minimum Qualifications - Bachelor's Degree in Engineering - Position is expected to pass NERC RC System Operator Certification test within 1 year of hire This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation. Preferred Qualifications - Bachelor's Degree in Electrical Engineering - Power Systems knowledge - Utility experience - Power Flow Analysis software experience End Date: 06/24/2026 Pay Range Minimum: $68,436.68 Pay Range Maximum: $156,125.32 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. This position is eligible for employee referral bonus. WEC Energy Group benefits We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. EEO/AA policies and statements Location: Pewaukee, WI, US, 53188 Company: We Energies (WE) Req ID: 6672

Title: Technical Support Engineer Location: United States Job Description: This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business. Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. To support our merchants who process payments 24/7, this role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage. These hours will be compensated with time off as well as additional pay. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams. What you'll do - Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices. - You are responsible for supporting the merchants’ full lifecycle, providing direct technical support. - Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants. - Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues. Who you are - You recognise that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English - You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges. - You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting). - You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered. - You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity. - You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is full time and based out of our Amsterdam office. We are an office-first company and value in-person collaboration (3 days a week in the office) ; we do not offer remote-only roles.

• Provide expert technical support for Hitachi Variable Refrigerant Flow (VRF) and Mini Splits systems ensuring optimal performance and customer satisfaction • Deliver high-quality technical support for Hitachi VRF systems via phone, email, and remote diagnostics • Troubleshoot complex HVAC issues and provide effective solutions to customers and field technicians • Analyze system performance data and recommend improvements for energy efficiency and system longevity • Create and maintain detailed technical documentation, including troubleshooting guides and best practices • Collaborate with the engineering team to address recurring issues and contribute to product improvements • Stay up-to-date with the latest developments in VRF technology and HVAC industry trends • Assist in the development of technical content for customer-facing materials and knowledge bases • Participate in on-call rotations to provide support for critical customer issues