Operations Support Engineer Location: Pewaukee United States Job Description: We Energies, a subsidiary of WEC Energy Group, is seeking a Operations Support Engineer in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the Pewaukee, Wisconsin office. This position is part of a job family (Associate Engineer, Engineer, Senior Engineer, and Principal Engineer) where experience will be the determining factor. About Us WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you. Job Responsibilities The Operations Support Engineer supports Local Balancing Authority real-time system operations. This includes: - Supporting interconnected system operations within MISO - Running power flow studies and contingency analysis - Maintaining and tuning state estimator model and coordinating models with ATC and MISO - Coordinating setup of real-time data flows and calculations for changes and new substations across business systems including SCADA, ICCP, energy accounting, and PI Historian - Providing engineering support to real-time system operations team - Collaborate across multiple business units including Power Generation and Wholesale Infrastructure and Fuels Minimum Qualifications - Bachelor's Degree in Engineering - Position is expected to pass NERC RC System Operator Certification test within 1 year of hire This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation. Preferred Qualifications - Bachelor's Degree in Electrical Engineering - Power Systems knowledge - Utility experience - Power Flow Analysis software experience End Date: 06/24/2026 Pay Range Minimum: $68,436.68 Pay Range Maximum: $156,125.32 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. This position is eligible for employee referral bonus. WEC Energy Group benefits We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. EEO/AA policies and statements Location: Pewaukee, WI, US, 53188 Company: We Energies (WE) Req ID: 6672

Title: Technical Support Engineer Location: United States Job Description: This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business. Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. To support our merchants who process payments 24/7, this role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage. These hours will be compensated with time off as well as additional pay. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams. What you'll do - Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices. - You are responsible for supporting the merchants’ full lifecycle, providing direct technical support. - Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants. - Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues. Who you are - You recognise that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English - You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges. - You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting). - You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered. - You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity. - You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is full time and based out of our Amsterdam office. We are an office-first company and value in-person collaboration (3 days a week in the office) ; we do not offer remote-only roles.

• Provide expert technical support for Hitachi Variable Refrigerant Flow (VRF) and Mini Splits systems ensuring optimal performance and customer satisfaction • Deliver high-quality technical support for Hitachi VRF systems via phone, email, and remote diagnostics • Troubleshoot complex HVAC issues and provide effective solutions to customers and field technicians • Analyze system performance data and recommend improvements for energy efficiency and system longevity • Create and maintain detailed technical documentation, including troubleshooting guides and best practices • Collaborate with the engineering team to address recurring issues and contribute to product improvements • Stay up-to-date with the latest developments in VRF technology and HVAC industry trends • Assist in the development of technical content for customer-facing materials and knowledge bases • Participate in on-call rotations to provide support for critical customer issues

Role Description Working on more than one project at a time, and often at varying phases of support. This means you prioritize support rather than the sequential arrival of cases. Understanding priorities, bug severity, and client sensitivity is essential. The main function of the role is to support our client’s customers, investigating reported issues, providing training and implementing software corrections, and managing client requests. You will be required to: - Evaluate support priority - Act on the priority - Communicate or work with the customer to identify the issue - Provide documented UAT’s to the developers - Identify suitable workarounds - Follow up with resolved software through to implementation and training if required You will work alongside the developers who write the solution with your goal of making it problem-free before being released to the clients. You will need a solid understanding of the different client business types, the client's solution functionality, and awareness of the types of related applications available to clients. In addition to problems within the program, understanding the structure of the software will allow you to analyze it more thoroughly and make recommendations for changes. You will need to communicate clearly to the clients and programmers as well as non-technical staff about what is required. Qualifications - High attention to detail, capable of extracting key information from the customer regarding their reported issues - Strong and effective interpersonal communication skills, both verbal and written - Ability to interact professionally with a diverse group of clients and staff - Detailed understanding of the client's solution, code structure, operations, and settings - Ability to multi-task and stay organized in a dynamic work environment - Encourage a positive “Can Do” attitude - Ability to "think outside the box" - Capable of taking ownership of tasks at hand and delivering solutions without management - Skilled knowledge of computer languages, data structures, logic and flow-charting, computer program design methods and techniques, databases, and writing program documentation - Database design and coding - Ability to learn new programming languages - Good customer communication with a friendly attitude - Proficient with SQL server, Windows OS, and MS Office Requirements - Provide user and implementation support to customers, partners, or staff to facilitate better operation of the client's products - Ensure customer support flows smoothly and turnaround time per issue is kept to a minimum - Identify urgent and priority support, and escalate appropriately as/when required - Provide prompt and professional response to user bug or support - Establish and maintain good communication with clients to evaluate reported issues or provide training sessions - Create and record user training videos - Run group or individual training sessions to a high professional level - Document user documentation, the knowledge bases, and user help - Document and time log all work - Log and manage incoming support requests - Research and identify issues reported by customers, providing training as needed - Communicate clearly and effectively to the developers to gain understanding of the solution to be applied to the support request should it involve development - Install or upgrade systems or fixes as required - Assist with version release testing and documentation - Create video help documentation on all new features of NG with each version release - Report on weekly support statistics and trends Benefits - Flexibility in work hours and location, with a focus on managing energy rather than time - Access to online learning platforms and a budget for professional development - A collaborative, no-silos environment, encouraging learning and growth across teams - A dynamic social culture with team lunches, social events, and opportunities for creative input - Health insurance - Leave benefits - Provident fund - Gratuity