Airbnb is a community based on connection and belonging.
Manager, Premium Support – Italian/English
Location
Ireland
Posted
11 days ago
Salary
€70K - €90K / year
Seniority
Lead
Job Description
Manager, Premium Support – Italian/English
Airbnb
• Provide exceptional Customer Service management to the Airbnb community as a Manager • Oversee a strong operational environment for your teams and ensure high quality support for the community from your team • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community • Drive performance at the ambassador, team, and service level • Own and manage end-to-end people strategy and operations within your ambassador team • Support strategic initiatives within Delivery and your service as needed
Job Requirements
- 8+ years of progressive experience in a customer service or an operations role
- 5 years in a role directly managing staff & the employee lifecycle
- Demonstrable experience in driving improved performance of teams as a line manager
- Experience in the deployment of resources to manage real-time crisis situations
- Experience in data analysis and reporting to identify performance trends
- Experience translating big picture goals and strategy into implementable and concrete actions
- Ability to work weekend days, holidays, and on-call required
- Strong communication skills in both written and spoken English and Italian
Benefits
- Health insurance
- Bonuses
- Employee Travel Credits
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