• Assist HON program team with Mission Assurance and Quality Assurance activities for successful program execution • Support internal and external customer meetings • Identifies and implements mission assurance/quality strategies to improve program performance and customer relationships • Support risk management process including coaching on implementation of mitigation burn-down plans • Support Honeywell’s suppliers to ensure customer requirements are understood and met at the lowest levels • Champion Mission Assurance and Quality Assurance rigor across HON functional groups (e.g., Quality, Engineering, Program Management) as required • Support robust Root Cause Corrective Action (RCCA) development and implementation, and product/process improvements • Support PRB, MRB, and CCB discussions and provide recommendations • Help prepare for and participate in Customer Hardware Acceptance Reviews (HARS)

Role Description The Senior MSP Engineer is a client-facing technical leader responsible for delivering advanced IT support, managing infrastructure, and driving innovation across cloud and network environments. You’ll set the technical standard, mentor junior engineers, and ensure service excellence that meets and exceeds client expectations. Key Accountabilities - Service Delivery Excellence: Resolve complex issues with speed and precision; maintain SLA adherence (90%+), CSAT scores (9/10+). - Operational Optimisation: Improve processes, document solutions, and drive efficiency gains. - Team Development: Mentor junior engineers, foster collaboration, and contribute to a high-performing culture. Responsibilities - Advanced Technical Support - Deliver Level 2/3 support across Windows, Linux, macOS. - Diagnose and resolve complex server/workstation issues. - Use RMM tools (Datto RMM, N-able, Nagios, Cacti) for proactive monitoring. - Troubleshoot VoIP, IPTV, and internet service issues. - Network & Infrastructure Management - Configure/manage LAN/WAN, WiFi, VLANs, VPNs, firewalls, routing. - Specialise in Unifi/Ubiquiti Networks; manage multi-tenant setups. - Conduct network/security assessments; recommend improvements. - Work with Cisco and Juniper switches. - Cloud Services & Security - Administer Google Workspace & Microsoft 365 environments. - Lead migrations and onboarding projects. - Implement SMB 1001-aligned security frameworks. - Perform domain audits; manage Chrome Enterprise solutions. - Documentation & Process - Maintain accurate records in Autotask, IT Glue, or similar. - Ensure SLA compliance and contribute to infrastructure upgrade projects. Qualifications - 5+ years in MSP/IT support environments. - Strong Level 3 engineering background. - Proven mentoring/leadership experience. - Expertise in Google Workspace, M365, networking, and cloud platforms. - Certifications preferred: Google Workspace Admin, CompTIA Network+/Security+, CCNA, Microsoft. Skills Snapshot - Advanced troubleshooting across Windows/Linux/macOS. - Networking: LAN/WAN, VLANs, VPNs, firewalls, routing. - Hands-on with Unifi/Ubiquiti, Cisco, Juniper. - RMM tools proficiency. - Cloud services: Google Workspace, M365, Chrome Enterprise. - Security assessments & SMB-level compliance. - Strong documentation and communication skills. - Leadership and mentoring ability. Benefits - Competitive Rewards: Base salary + December bonus + performance incentives + annual increases. - Time Off That Matters: Paid leave + national/local holidays. - Growth & Development: Training budget + clear career pathways. - Culture & Experiences: Annual team conferences (travel, food, accommodation covered). - Support & Benefits: HMO + government-mandated benefits. Time Zone AEST Salary $1200 Remote Work Fully remote role

Role Description We're hiring a Senior Engineer to lead significant pieces of work on our platform - from shaping the problem with Product, through designing the solution, to shipping it and supporting it in production. You'll be a key technical voice on the team, helping to set the bar for what good looks like and mentoring others as you go. You'll be working with modern PHP and TypeScript/React on a platform that processes hundreds of thousands of orders a week. The challenges are real, the autonomy is high, and the team is small enough that your decisions matter. What Will You Do - Lead the development of new features end-to-end - from refining the requirements with Product through to shipping and monitoring in production. - Drive the technical design of significant system changes and set development standards for the Backend team. - Mentor others and be willing to learn from them in turn. - Enthuse about new technology and look for pragmatic opportunities to enhance our existing technology stack. - Operate with autonomy: identify problems, propose solutions, and follow through without needing to be managed. Qualifications - Backend depth: Comfortable leading non-trivial work in modern PHP (7/8+) - Object-Oriented Design, testability, and the trade-offs of common patterns are second nature. - Frontend competence: Can ship production React/TypeScript features end-to-end without supervision. - Scale experience: You've worked on high-traffic web applications and understand what breaks at scale - database hotspots, caching, queueing, idempotency, observability. - Relational databases: Practical experience with MySQL or similar - you can read an EXPLAIN plan and fix a slow query without guessing. - Integration work: Experience designing and consuming HTTP APIs, including handling the messy realities of third-party reliability. - AI-assisted development: You use modern AI coding tools (Claude Code, Cursor, Copilot or similar) as part of your daily workflow - and you have a healthy scepticism of their output. You can tell when the model is bluffing and you don't merge code you don't understand. - Product partnership: Can work with Product Managers to refine requirements, push back constructively, and give honest estimates. - Communication: Can explain technical decisions to non-engineers and write clearly enough that async collaboration actually works. - Judgment: Strong problem-solving, attention to detail, and the instinct to ask "do we actually need this?" before adding complexity. Who Will Excel - DevOps experience with a major cloud provider (AWS / GCP / Azure). - Kubernetes, CI/CD pipelines. - Python, Node, or other backend languages - we care more about polyglot instinct than the specific stack. - Elasticsearch, GraphQL. - Experience evaluating or building features that incorporate LLMs into a product (prompt design, RAG, evals, cost/latency trade-offs). Benefits - Curated career progression planning with formal yearly reviews and informal check-ins along the way. - Encouragement to grow into a Feature Development Lead. - A competitive salary. - Ample time to learn new concepts - including paid development and business-related conferences. - Fully remote working, no commuting expenses. - Flexible work hours. We'll need you around for a 10am stand-up; otherwise you work as and when it suits you. - 25 days holiday (plus bank holidays), with an additional day per year of service. - Regular all-company socials and quarterly team socials. - A team that genuinely likes learning and shipping together.

Design and analyze transmission lines and structures, conduct conductor selection studies, and develop cost estimates and schedules. Model transmission lines using PLS-CADD and review vendor submittals for engineering projects.