Role Description The Senior MSP Engineer is a client-facing technical leader responsible for delivering advanced IT support, managing infrastructure, and driving innovation across cloud and network environments. You’ll set the technical standard, mentor junior engineers, and ensure service excellence that meets and exceeds client expectations. Key Accountabilities - Service Delivery Excellence: Resolve complex issues with speed and precision; maintain SLA adherence (90%+), CSAT scores (9/10+). - Operational Optimisation: Improve processes, document solutions, and drive efficiency gains. - Team Development: Mentor junior engineers, foster collaboration, and contribute to a high-performing culture. Responsibilities - Advanced Technical Support - Deliver Level 2/3 support across Windows, Linux, macOS. - Diagnose and resolve complex server/workstation issues. - Use RMM tools (Datto RMM, N-able, Nagios, Cacti) for proactive monitoring. - Troubleshoot VoIP, IPTV, and internet service issues. - Network & Infrastructure Management - Configure/manage LAN/WAN, WiFi, VLANs, VPNs, firewalls, routing. - Specialise in Unifi/Ubiquiti Networks; manage multi-tenant setups. - Conduct network/security assessments; recommend improvements. - Work with Cisco and Juniper switches. - Cloud Services & Security - Administer Google Workspace & Microsoft 365 environments. - Lead migrations and onboarding projects. - Implement SMB 1001-aligned security frameworks. - Perform domain audits; manage Chrome Enterprise solutions. - Documentation & Process - Maintain accurate records in Autotask, IT Glue, or similar. - Ensure SLA compliance and contribute to infrastructure upgrade projects. Qualifications - 5+ years in MSP/IT support environments. - Strong Level 3 engineering background. - Proven mentoring/leadership experience. - Expertise in Google Workspace, M365, networking, and cloud platforms. - Certifications preferred: Google Workspace Admin, CompTIA Network+/Security+, CCNA, Microsoft. Skills Snapshot - Advanced troubleshooting across Windows/Linux/macOS. - Networking: LAN/WAN, VLANs, VPNs, firewalls, routing. - Hands-on with Unifi/Ubiquiti, Cisco, Juniper. - RMM tools proficiency. - Cloud services: Google Workspace, M365, Chrome Enterprise. - Security assessments & SMB-level compliance. - Strong documentation and communication skills. - Leadership and mentoring ability. Benefits - Competitive Rewards: Base salary + December bonus + performance incentives + annual increases. - Time Off That Matters: Paid leave + national/local holidays. - Growth & Development: Training budget + clear career pathways. - Culture & Experiences: Annual team conferences (travel, food, accommodation covered). - Support & Benefits: HMO + government-mandated benefits. Time Zone AEST Salary $1200 Remote Work Fully remote role

Role Description We're hiring a Senior Engineer to lead significant pieces of work on our platform - from shaping the problem with Product, through designing the solution, to shipping it and supporting it in production. You'll be a key technical voice on the team, helping to set the bar for what good looks like and mentoring others as you go. You'll be working with modern PHP and TypeScript/React on a platform that processes hundreds of thousands of orders a week. The challenges are real, the autonomy is high, and the team is small enough that your decisions matter. What Will You Do - Lead the development of new features end-to-end - from refining the requirements with Product through to shipping and monitoring in production. - Drive the technical design of significant system changes and set development standards for the Backend team. - Mentor others and be willing to learn from them in turn. - Enthuse about new technology and look for pragmatic opportunities to enhance our existing technology stack. - Operate with autonomy: identify problems, propose solutions, and follow through without needing to be managed. Qualifications - Backend depth: Comfortable leading non-trivial work in modern PHP (7/8+) - Object-Oriented Design, testability, and the trade-offs of common patterns are second nature. - Frontend competence: Can ship production React/TypeScript features end-to-end without supervision. - Scale experience: You've worked on high-traffic web applications and understand what breaks at scale - database hotspots, caching, queueing, idempotency, observability. - Relational databases: Practical experience with MySQL or similar - you can read an EXPLAIN plan and fix a slow query without guessing. - Integration work: Experience designing and consuming HTTP APIs, including handling the messy realities of third-party reliability. - AI-assisted development: You use modern AI coding tools (Claude Code, Cursor, Copilot or similar) as part of your daily workflow - and you have a healthy scepticism of their output. You can tell when the model is bluffing and you don't merge code you don't understand. - Product partnership: Can work with Product Managers to refine requirements, push back constructively, and give honest estimates. - Communication: Can explain technical decisions to non-engineers and write clearly enough that async collaboration actually works. - Judgment: Strong problem-solving, attention to detail, and the instinct to ask "do we actually need this?" before adding complexity. Who Will Excel - DevOps experience with a major cloud provider (AWS / GCP / Azure). - Kubernetes, CI/CD pipelines. - Python, Node, or other backend languages - we care more about polyglot instinct than the specific stack. - Elasticsearch, GraphQL. - Experience evaluating or building features that incorporate LLMs into a product (prompt design, RAG, evals, cost/latency trade-offs). Benefits - Curated career progression planning with formal yearly reviews and informal check-ins along the way. - Encouragement to grow into a Feature Development Lead. - A competitive salary. - Ample time to learn new concepts - including paid development and business-related conferences. - Fully remote working, no commuting expenses. - Flexible work hours. We'll need you around for a 10am stand-up; otherwise you work as and when it suits you. - 25 days holiday (plus bank holidays), with an additional day per year of service. - Regular all-company socials and quarterly team socials. - A team that genuinely likes learning and shipping together.

Design and analyze transmission lines and structures, conduct conductor selection studies, and develop cost estimates and schedules. Model transmission lines using PLS-CADD and review vendor submittals for engineering projects.

Title: Senior Structural Engineer II Location: Hamilton United States Job Description: This position will offer you the ability to directly apply your knowledge of materials, structural analysis, structural steel design, and reinforced concrete design. As a member of an engineering and design team, you will work on a wide range of power transmission modifications and upgrades to support client recommendations and reviews including creating calculations, design documents and specifications. - You will work on challenging assignments that include investigating, trouble-shooting, and solving a wide variety of structural engineering issues. - You will perform structural analysis and detailed design of steel frames, connections, concrete members, equipment, and foundations. - Develop integrated structural designs and perform supporting calculations for the planned work. - You will have direct interface with the client and communicate technical information. - You will prepare technical specifications for structural materials. - You will Perform independent reviews of work performed by others, including calculations and drawing preparation. - Coordinate and provide guidance to other engineers, project managers, client personnel, and suppliers to ensure a complete and timely design. - Perform reviews of existing facilities to propose upgrades and replacements, and present findings and recommendations to clients and peers. - You will develop your career via peer-learning through sharing of knowledge with other experienced engineers by way of S&L’s systems of process and associated “Communities of Practice.” - You will travel to client and vendor offices for design reviews and to substation locations for construction coordination and field verification of designs. This role offers a hybrid work arrangement, with the expectation of spending three days a week in the office, giving you the flexibility to work remotely for two days. Dependent upon your location, this opportunity offers a generous relocation package. Qualifications We do not sponsor employees for work authorization in the U.S. for this position. Essential skills and experience: - This position requires a BSCE or MSCE from an ABET Engineering Accreditation Commission-approved program with a strong academic background in behavior of materials, structural analysis, structural steel design, and reinforced concrete design. - 7 or more years of experience as a practicing structural engineer preferably a member of a project team working on the design and upgrade of electrical substations. - Ability to communicate effectively with the client with appropriate level of technical detail - Ability to perform occasional walk-downs and visit client site to attend scoping meetings. - Experience in writing and providing support documentation for structural engineering calculations. - Must be able to complete assignments within budget and schedule with a high degree of accuracy. - Technically knowledgeable of the practical application of structural engineering including analysis for structural supports, loads, and design integrity. - Experience with the design techniques, tools, and principles involved in the production of technical plans, blueprints, drawings, and models. - Proficiency with any of the following programs: MathCad, STAAD PRO, SAP2000, SAFE, RISA 3D and RISA Floor - Familiarity with design codes and standards such as IBC, ASCE 7, AISC, and ACI 318. - Excellent written, verbal, and interpersonal communication skills. Valued but not required skills and experience: - PE license - Experience in the design of light industrial building structures AI & Automation at Sargent & Lundy In this role, we expect people to be willing or able to lead others who use modern tools: - You are expected to lead others in taking engineering problems from issue to solution by setting expectations for using data and modern tools such as automation and AI to improve workflows, reduce rework, and deliver cost-effective designs. - Leaders in these roles often direct automation and process-improvement work, for example, how teams automate calculations, summarize technical documents, or generate design documentation and guiding when and how AI or agentic AI tools are used while ensuring results are checked. - Overseeing engineers who program or script (e.g., Python, MATLAB, advanced Excel) to automate engineering tasks, with review of automated outputs, is valued but not required. - We also value additional learning, such as a minor, certificate, or other experience in Computer Science, Artificial Intelligence, Software Engineering, or related fields that enables effective oversight of automation and agentic AI-enabled engineering workflows. Award-Winning Benefits At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024. Health & WellnessFinancial BenefitsWork-Life Balance - Health Plans: Medical, Dental, Vision - Life & Accident Insurance - Disability Coverage - Employee Assistance Program (EAP) - Back-Up Daycare - FSA & HSA - 401(k) - Pre-Tax Commuter Account - Merit Scholarship Program - Employee Discount Program - Corporate Charitable Giving Program - Tuition Assistance - First Professional Licensure Bonus - Employee Referral Bonus - Paid Annual Personal/Sick Time (PST) - Paid Vacation - Paid Holidays - Paid Parental Leave - Paid Bereavement Leave - Flexible Work Arrangements Compensation Range $100,019 - $152,807 Transparency Statement Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus. Awards & Recognition Equal Opportunity Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.